At mtime, the employee is at the top of every pyramid, and that’s how this unique business operates. Rebecca Kraut reveals how they go one step ahead to protect the interests of their employees and show them they care for their own.
“We run what we call ‘culture of care’ at our business. This is specifically designed to support our employees (moncierges, our name for our in-home carers) and one of the most controversial initiatives we have is taking feedback from our employees on our clients; and letting them rate the experience of working with the family!” reveals Rebecca.
But why would this be controversial? After all, although not prevalent, employers seeking employee feedback on clients isn’t a practice that’s unheard of. What Rebecca reveals next throws some light on this.
“The feedback our employees provide can, at times, lead to us firing the clients because we don’t compromise on the rules of culture of care for our employees and the customer is not always right!”
Does that sound like something your business would do? If it does, take a bow! Because we all know that very few businesses out there would go as far as firing clients only to protect their employees. But that’s Rebecca and the rest of the mtimes team manage to do, and the outcome of this commitment towards employee well-being is evident.
While this take was all things fun, there is another angle to paying attention to the mental health of employees. For, at times, these interactions can help peers or leaders uncover tragic personal lows some of your employees may be experiencing in their lives.
Marty Spargo, owner of Reize Club, has one such highly impactful story to share.