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Listening to Your Workforce: When Employee Feedback Shapes DEIB Strategy

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Listening to Your Workforce: When Employee Feedback Shapes DEIB Strategy

Today’s organizations are moving beyond a check-the-box approach to Diversity, Equity, Inclusion, and Belonging (DEIB).

Driving this change is the need for strategies that are truly responsive to the needs and experiences of their employees. 

Essential to this shift is the growing emphasis on employee feedback as a key driver of DEIB initiatives. 

In this post, we explore this employee-centric approach, featuring insights from HR and business leaders who have successfully leveraged employee input to shape their DEIB strategies. 

We asked these leaders from the HR Spotlight community to provide specific examples of how feedback has led to tangible changes, demonstrating the transformative potential of listening to and acting upon the voices within their organizations.

Read on!

Jamie Graceffa
VP, Talent Development, Culture & Inclusion, Quanterix

While our employees appreciate our DEIB efforts, they’ve shared that they want more than just a gratuitous post—and I wholeheartedly agree. 

So, how can we raise awareness in a meaningful way? 

Storytelling is a powerful tool for connection. 

You may not look, love, think, believe, or worship like the storyteller, but elements of their life story may still resonate with you.

We also believe that music and food have a unique way of uniting people—but it’s the stories behind a song or dish that can truly touch a heart or mind. 

Perhaps a recipe from our “Recipes from the Heart” initiative reminds you of your grandmother or a similar tradition in your family. Highlighting the stories of “hidden figures” from the LGBTQ+ community may challenge a bias. 

Whatever initiatives we pursue, the goal isn’t to change minds but to open them—just a little. 

And with that open mind individuals may respond in a different, more open way.

Tara Furiani
CEO, Not the HR Lady

I was consulting with a large non-profit and our employee feedback completely reshaped how we approached DEIB. 

During the cultural audit I was conducting, staff anonymously reported feeling excluded from leadership decision-making, especially around initiatives that directly impacted marginalized communities.

One particular piece of feedback stood out: “It’s hard to trust leadership’s DEIB commitment when decisions are made behind closed doors by people who don’t look like us.”

That was a wake-up call for the executive team.

I helped overhaul their process for program development by creating diverse, cross-functional task forces that included frontline staff. 

We also launched a rotating “Chair for the Month” program, giving employees from underrepresented groups the chance to lead discussions in executive meetings and the executives did more than provide lip service… they showed up.

These employee-led initiatives directly impacted how resources were allocated, significantly increasing outreach to underserved populations and better serving the business itself. 

More importantly, it built more trust between leadership and staff, which affects everything.

Rhonda Moret
Founder & CEO, Elevated Diversity

At Elevated, our inclusion-forward approach to DEIB consulting has consistently resonated with clients who recognize the value of making all team members feel valued and heard, regardless of their background, experience, life choices, or personal stories. 

We do this by intentionally creating platforms and opportunities for all to have a voice in what DEIB looks like and really feels like within their organization.

One key initiative to accomplish this goal is the formation of a DEIB strategic planning committee. These committees are curated to ensure that the group consists of employees from all areas of the organization, all levels of seniority and responsibilities, and from varied backgrounds and experiences. 

Their charge is to help ensure that the organizations’ DEIB strategic priorities are truly inclusive – and not developed within a boardroom where there is often a lack of diverse perspectives. 

The group’s recommendations and proposed initiatives are then presented to the leadership team for review and consideration.

We also highly recommend the formation of Employee Resource Groups (ERGs) and Business Resource Groups (BRGs). 

These employee-led committees have the ability to play a critical and thoughtful role in establishing an inclusive culture within the organization, not only by implementing new initiatives and programming but also by serving as a vital platform for surfacing diverse insights, perspectives, and innovative approaches to organizational challenges.

By implementing these employee-driven efforts, our clients transform employee feedback into meaningful, demonstrative organizational action that drives genuine cultural change. 

It also ensures that diverse perspectives are incorporated from the outset, leading to more comprehensive, organic, and effective DEIB strategies.

Raven Rankine
Senior Director, Client Experience & DEIB Services, The Nebo Company

I firmly believe that taking stock and evaluating your current state is essential before crafting any strategy, particularly a DEIB strategy. This foundational step ensures the approach is grounded in reality and aligned with organizational needs.

As a best practice, we prioritize gathering feedback from employees to inform our strategy. This feedback is collected through various methods, including surveys, interviews, and focus groups, providing an understanding of employee perspectives.

One specific example of how employee input has directly shaped our DEIB strategy is the recognition of the need for a thorough assessment of our current state and the formation of an internal team to advance our DEIB priorities. 

These became immediate priorities, leading us to conduct a comprehensive DEIB assessment and establish a formal DEIB Council. Collaborating closely with the Leadership Team, the Council plays a key role in driving our DEIB initiatives and achieving our organizational goals.

Gathering employee feedback is essential, providing the insights needed to craft a truly informed and impactful strategy.

Dre Thompson
Full Cycle Talent Acquisition Specialist, Innomotics

Employee feedback is absolutely crucial to the growth of any business. 

I can give several examples of how this has shaped my DEIB strategy as a talent acquisition partner. 

First, I think it’s important that any HR consultant keep inclusiveness at the forefront of any company initiatives. I love incorporating surveys, polls, and 1:1 feedback. 

For example, for early career professionals looking into internships or leadership development programs, I make it my initiative  to reach out to organizations like S.W.E. (Society of Women Engineers) or N.S.B.E. (National Society of Black Engineers) to ensure a diverse candidate pool. 

Another example of a group I feel is often overlooked is military veterans. 

I utilize unemployment offices that offer veterans programs like O.M.O. (Ohio Means Jobs) that exclusively assists in helping employers place veterans who  served recently or in the past with employment opportunities.

Dr. Gregory P. Gasic
Co-Founder, VMeDx

An employee, let’s name her Sarah, reported that a manager was abusing their authority. 

Upon investigation, we found that the manager was quick to deflect blame and became angry when confronted, leading to low team morale, higher turnover rates, and decreased client satisfaction during that period. 

Sarah’s feedback was a wake-up call, showing us that leadership accountability needed to be a central part of our DEIB efforts.

Previously, we trusted our rigorous selection process to ensure managers aligned with our mission and vision, but we overlooked the possibility of leaders becoming complacent or straying from our values. 

Since then, we’ve implemented regular employee surveys to gather feedback on leadership and ensure ongoing alignment with our DEIB goals. 

This proactive approach has fostered a more inclusive and respectful workplace culture where leadership standards are consistently upheld.

Alari Aho
CEO and Founder, Toggl

A candid Slack poll revealed employees wanted holidays that respected all cultures. 

We ditched rigid calendars and introduced “floating holidays” to celebrate personal traditions. Suddenly, everyone could honor what mattered most to them, from Diwali to Midsummer. 

The result? 

Happier teams and deeper respect for each other’s uniqueness. It also boosted engagement because people felt their cultural identities were respected. 

This small change made our global workforce feel more connected and appreciated.

Abhishek Shah
Founder, Testlify

There was a moment that really changed how we lead. 

We were discussing global trends when an employee pointed out that only 5.45% of CEOs are women. 

That really made me think, and we took a closer look at our own leadership team, where we found a similar gender imbalance.

We decided to act. 

We started mentorship programs for women, set clear goals for diversity, and changed our hiring practices to make leadership roles more inclusive.

We also noticed that many boards, ours included, relied heavily on experienced professionals and didn’t give enough room to younger leaders in the 25–35 age range. 

So, we worked on creating a balanced team that combines experience with fresh, new ideas.

All of these changes came from listening to our team. 

It wasn’t just about making small adjustments but about rethinking leadership to build a more inclusive and forward-thinking company.

Kaumudi Tiwari
Digital Marketing Lead, Zonka Feedback

Our organization implemented a number of modifications after staff members voiced their concerns regarding the underrepresentation in senior positions. 

We started a mentorship program with the express goal of assisting underrepresented groups in navigating leadership and professional advancement possibilities. 

Employee polls also revealed a lack of inclusion in the employment process. In order to lessen unconscious bias, we redesigned the hiring procedure by including blind resume reviews and broadening the panel of interviewers.

With a 30% increase in diverse leadership presence in just one year and higher employee satisfaction ratings, these adjustments—which were motivated by employee insights—helped us create a more welcoming workplace.

Steve Faulkner
Founder & Chief Recruiter, Spencer James Group

As a recruiting firm, it’s important for us to “practice what we preach” when it comes to things like DEIB, which helps to build trust with clients and candidates that we will live up to our promises in these areas. 

Soliciting feedback from our team to help us refine our strategy has been a valuable tool in helping us to meet our DEIB goals.

To give an example, we have recently been able to address a gap in our representation thanks to the input of the team. Like many employers, our diversity and inclusion efforts have largely focused on professionals marginalized due to their gender, race, or sexual orientation. 

In centering these demographic groups, however, we overlooked another critical aspect of inclusivity, which is ensuring our workplace is accessible for professionals who are disabled or neurodivergent.

This is a critical area to consider because inclusivity for these professionals goes beyond simply creating a welcoming environment. 

There are additional barriers that need to be removed, and accommodations that need to be made, to make the workplace inclusive for those with limited mobility, chronic conditions, or other disabilities.

In this specific situation, the employee in question has an invisible disability (the details of which I don’t want to reveal for the sake of privacy) and we were not aware that they were experiencing issues with the workplace until they gave this feedback. 

Once we were aware, we immediately adjusted our definition of “inclusion” to include these groups we’d overlooked, and revised our strategy to incorporate additional ways we could make our workplace more accessible for all professionals. 

It was a valuable lesson in the importance of getting input from a variety of individuals and perspectives when you’re creating a DEIB policy. 

If your goal is to be truly equitable and inclusive while building a diverse workforce, then listening to diverse voices will give you critical first-hand input that can help you to better shape policies to support this objective.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights. 

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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20 Leaders Tell You Why Organizations Cannot Ignore the DEI Shift – Part 2

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Anuradha Hebbar HR Spotlight
Amy-Willard Cross HR Spotlight
Juliette Kopecky - HR Spotlight
Jeffrey Spector HR Spotlight
Rod McDermott - HR Spotlight
Kim Clark - HR Spotlight
Shalaura Soliai HR Spotlight
Jennifer Morehead HR Spotlight

20 Leaders Tell You Why Organizations Cannot Ignore the DEI Shift – Part 2

Workforce Demands

Customer demands and various external factors – such as the pandemic, racial and social injustice, political divisiveness, economic pressures and the like – have resulted in increased mobilization around DE&I in the last few years, and CEOs and C-Suites are starting to recognize the importance – and competitive advantage — of a diverse and inclusive workplace. They are no longer debating the business case but are now focused on how to operationalize DE&I to drive tangible outcomes.

Anuradha Hebbar HR Spotlight

Inclusion is a solid predictor of employee engagement, and we’ve seen an increase in employees expressing concerns about such things as a lack of inclusion and psychological safety at work.

Anuradha Hebbar,
Partner & Global Lead, DEI Practice, Kincentric

But what’s different now — and what we think is the biggest reason that the shift is here to stay — has to do with employees themselves.

Our global employee engagement research shows that inclusion is a solid predictor of employee engagement, and we’ve seen an increase in employees expressing concerns about such things as a lack of inclusion and psychological safety at work. As a result, and unlike never before, employees are placing pressure on companies to take meaningful actions around DE&I and are using their voices to demand change, making it impossible to not take this shift seriously.

Anuradha Hebbar, Partner & Global Lead, DEI Practice, Kincentric

Need for Lasting Change

We have been doing what is now called DEI consulting for approximately 40 years. This work started to ramp up around conversations of Affirmative Action – when the “diversity hiring” was being encouraged, and very often without the thought of how to retain and support the “diverse hires” to feel included and like they belong. Our world is a diverse one, and as we continue thinking about social cohesion – whether in our workplace, communities, families, and as a society, we need to think about how we can best have effective cross-cultural (all differences) dialogue.

There is still much work to be done – we are noticing a shift in the past couple of years to a realization that this is not a quick fix, 1-hour workshop that clients often think they want. The shift we notice is in the clients own realizations that it is (and needs to be) deep work – which is why the model our founders developed (based in clinical psychology – transactional analysis) has been so effective. It takes into consideration the three dimensions of change needed to make a lasting impact (affective, behavioral, and cognitive).

Elika Dadsetan, CEO & Executive Director, VISIONS Inc.

Current Realities

We know that women and people of color do not feel the workplace is fair and indeed, it has not been designed for them. And they are leaving in great numbers–making many workplaces less and less diverse. Ignoring the need to retain and recruit diverse talent, will result in companies OUT OF TOUCH with current realities–and their clients and customers which will mean losing money and market share. What’s more consumers and clients are starting to ask these questions on DEI of their brands and vendors.

Amy-Willard Cross HR Spotlight

Ignoring the need to retain and recruit diverse talent, will result in companies OUT OF TOUCH with current realities–and their clients and customers which will mean losing money and market share.

Amy-Willard Cross,
Founder, Gender Fair

Gender Fair has unpublished proprietary data that says the people care the most about protections from harassment and equal pay. Workplaces are falling short when it comes to the above, and many other things. Since 2016, Gender Fair measures public facing consumer companies on how they serve women across 5 categories (leadership, employee policies, advertising, diversity reporting philanthropy). About 85% of companies fall short–with little women’s leadership, lacking policies or parental leave not doing pay studies etc.

Amy-Willard Cross, Founder, Gender Fair

Work Environment Diversity

Diversifying the hiring process has become an essential piece of modern work culture, but perhaps more importantly, a diversified team shows increasingly greater positive results than their homogenous counterparts – and the numbers are there to prove it. Three in four job seekers and workers prefer diverse companies, and diverse management has been shown to increase revenue by 19%, according to statistics.

That’s why, since I joined the LinkSquares team in 2019, I have spearheaded initiatives to create a more diverse environment at LinkSquares, including improved hiring practices that better include underrepresented groups in our candidate pools and interview panels. In addition to this, we provide employees with unconscious bias training, have created an employee-run DEI committee, set up ERGs, and launched inclusive employee benefits like our universal parental leave.

Working alongside a diverse team at LinkSquares as both a woman and Asian American myself, I’ve seen firsthand from a business perspective how initiatives like these help produce better results. Our focus on DEI has helped us achieve 1582% revenue growth over the past 3 years. I’m proud that we’ve built a diverse culture at LinkSquares that welcomes and encourages employees to bring their whole selves to the company.

Juliette Kopecky, Chief Marketing Officer, LinkSquares

Competitive Hiring Advantages

A strong, consistent focus on DEI has historically been the first thing to go at many companies when the market experiences turbulence – consider the fact that the number of Black software engineers in the U.S. has stayed at 5 percent of the overall total for years – but it is more critical than ever to not step away from these efforts. These are the times when hiring inclusively matters the most to underrepresented talent. What is good for DEI is also good for overall hiring efficiency – the tradeoff here is a false one.

Jeffrey Spector HR Spotlight

Right now, the organizations that are able to invest in building a more intentional AND inclusive hiring process are going to have a huge competitive advantage as we emerge – as we always do! – from the current market disruption.

Jeffrey Spector,
Co-Founder & President, Karat

When hiring slows, you can focus more on building relationships with organizations and communities that you might not have otherwise, so that you can get a more diverse pool of candidates for all your jobs. Right now, the organizations that are able to invest in building a more intentional AND inclusive hiring process are going to have a huge competitive advantage as we emerge – as we always do! – from the current market disruption.

Jeffrey Spector, Co-Founder & President, Karat

Organizational Progress

In order to keep up in today’s world, organizations must attract forward-thinking clients, employees, and other stakeholders who are focused on diversity, equality, inclusion, and belonging (DEIB). While many companies today recognize and prioritize hiring diverse candidates, it is much more challenging to address and implement changes related to equity, inclusion, and belonging.

Employers may not know where to start and the concern of doing the wrong thing may prevent some companies from making impactful decisions surrounding DEIB. This makes sense given that initiatives in these areas are much more difficult to grasp and effectively implement. But, thanks to coaching organizations and their impact, companies no longer have to work alone when creating change related to DEIB.

In a recent thought piece by Activate 180, the company offers tips to help an organization kick-start its DEIB initiatives and explains how employee-focused programs can further an organization’s progress in these efforts.

Here are the ways that working with coaches can help support organizations in moving toward EIB initiatives:

  • Equity: By offering coaching to employees at all levels, coaching programs support organizations in providing equitable opportunities for the development, growth, and advancement of their entire employee base.
  • Inclusion: Through one-on-one coaching, experts teach tools that give employees confidence and empower them to share their opinions at work.
  • Belonging: Team or company-wide coaching sessions and team-building exercises facilitate companies in creating safe spaces where all employees can express themselves honestly.

Rod McDermott, CEO & Co-Founder, Activate 180

Need for Continual Commitment

Company leaders must take diversity and inclusivity as seriously as digital transformation. Unfortunately, many companies have failed to deliver on their DEI commitments. They must recognize it as a multi-year process that involves funding, resourcing, company metrics, change management, systems rebuild and the setting of employee-related goals.

If we use the digital transformation analogy, many companies are merely pausing at the Blackberry stage and saying, “Yep, we’re good.” That shortsighted approach can impact employee commitment, brand equity and customer loyalty.

Kim Clark, Owner, Kim Clark Communications

Employee Trust

Losing employee trust is the one thing that’s convinced me that we cannot afford to ignore the shift in prioritizing diversity and inclusivity in the workplace. 2020 was a year of awakening and reckoning resulting in a paradigm shift with employees demanding that their employers take a public stand against racism, and all forms of discrimination, and initiate change.

Simultaneously, many organizations took action by re-evaluating systems in comparison to how they impact the workforce, prioritized amplifying voices of the marginalized and racialized, and hired Diversity, Equity, and Inclusion (DEI) Leaders to implement and manage a path forward.

Shalaura Soliai HR Spotlight

2020 was a year of awakening and reckoning resulting in a paradigm shift with employees demanding that their employers take a public stand against racism, and all forms of discrimination, and initiate change.

Shalaura Soliai,
Vice President, DEI, Discovery Behavioral Health

Unfortunately, some corporate DEI initiatives lost momentum similar to the black square movement on social media. Because of this, employees are keenly watching with discernment to determine if their employer’s diversity and inclusivity strategy is rooted in performative or genuine allyship. Our teammates have entrusted leadership with fulfilling their commitment to engineer and sustain a more equitable workplace; if we lose their trust we are at risk of losing them.

Developing timely and intentional communications about DEI initiatives, employee demographics, updates, and outcomes (including the good, the bad, and the ugly) is a great way to ensure inclusivity remains a priority and foster employee trust.

Shalaura Soliai, Vice President, DEI, Discovery Behavioral Health

Company Culture

In the past several years, HR professionals have been at the forefront of leading DEI (Diversity, Equity, and Inclusion) initiatives in their workplaces to create a more equal playing field for all people.

As part of the mission, creating an inclusive culture and enabling alternative accessibility methods is becoming increasingly important. For this reason, HR teams have begun to emphasize DEIA (Diversity, Equity, Inclusion, and Accessibility) to truly embrace diversity in all its forms and address any challenges concerning accessibility considerations.

This broader focus allows comprehensive solutions to be created and encourages everyone in the organization to be conscious of not only cultural differences, but also physical limitations that could diminish someone’s ability to contribute effectively on the job.

Jennifer Morehead HR Spotlight

HR professionals have been at the forefront of leading DEI (Diversity, Equity, and Inclusion) initiatives in their workplaces to create a more equal playing field for all people.

Jennifer Morehead,
CEO, FlexHR

As HR professionals, it is our responsibility to ensure that organizations are actively striving to develop cultures and environments that are inclusive, equitable, and diverse. Flex HR’s DEI expert and HR consultant, Zarena C. Marcus, encourages companies to take a deeper look into the ways they have been operating their businesses in the past, prompting organizations to consider how they can implement DEI strategies effectively in order to facilitate the necessary changes.

One of the most important components of this process is including sensitivity training that has been tailored to the organization’s needs. A crucial part of making sure DEI efforts are successful is getting to know your employees on a more personal level, which allows you to understand their backgrounds and ensure that any environment you cultivate is one where every employee feels accepted, included, and heard.

Jennifer Morehead, CEO, FlexHR

Positive Branding

Performative attempts can have a strong negative impact on your brand. Employees are the loudest voices when it comes to company sentiment. It might be what they share with their friends, family, colleagues, and their network connections. Employees are the first to call out the company’s BS when attempting performative DEI. We saw many examples of that after George Floyd’s murder, like Anthropology, Starbucks, and many, many more. However, for those doing DEI work to meet their promises and commitments to DEI, you see improvement in employee retention and acquisition by attracting new talent. It’s not about doing DEI perfectly (as there is no such thing) but rather doing it as best to the company’s ability with an actual change in mind can shine a light on the company’s brand in a positive light.

Kim Flanery-Rye, Founder and Principal Consultant, MyKimisms

A Mix of Advantages No Organization can Ignore

While this list is indeed quite a comprehensive one, thanks to the varying reasons put forth by leaders from organizations not just understanding the shift but also committing to it, we also know that when an organization commits to DEI efforts in the long term, the list of advantages extends far beyond the elements mentioned here.

After all, it’s not just the employees and the organization that benefit; the impact of embracing diversity, equality, and inclusivity leaves an impression on social circles too.

Do you have a take on why an HR team is important, even if it’s a one-person team? Or is there another insight you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

20 Leaders Tell You Why Organizations Cannot Ignore the DEI Shift – Part 1

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Ashley T. Brundage HR Spotlight
Rebecca Minor - HR Spotlight
Ruth Rathblott HR Spotlight
Brian Greenberg - HR Spotlight
Thanh Nguyen HR Spotlight
Robert H. Johnson Jr. - Founder, Principal, RHJ Consulting Group
Audrey Taylor HR Spotlight
Benjamin Okyere HR Spotlight

20 Leaders Tell You Why Organizations Cannot Ignore the DEI Shift – Part 1

The DEI Shift: 20 Leaders Speak Their Mind

The evolution of the global workforce may be a strong reason behind the increased adoption of DEI programs but what’s even more significant is that this is no longer just the prerogative of the workforce — it is the need of the organization too. Organizations can no longer afford to ignore the DEI shift, and these 20 leaders tell you why.

Need for Empowerment

The one reason you can’t ignore the shift in DEI is that all people want more Empowerment. In all my travels around the world to DEI events and non-DEI events this is the common thread that binds us as the 8 billion different people on the planet.

Ashley T. Brundage HR Spotlight

Every organization will reach a point in the future where the talent will all leave due to them not feeling empowered, therefore you need to make sure you have a DEI program and it has a strong connection to empowerment of all people.

Ashley T. Brundage,
Empowering Differences

People want to seize control of more authority to feel safer and in charge of their life but also at the same time we are bound by our need to also gain more power which are monetary items and usually time bound deliverables. Even people not typically seen as diverse are longing to be a part of a system that includes them where they can acquire more empowered resources.

Every organization will reach a point in the future where the talent will all leave due to them not feeling empowered, therefore you need to make sure you have a DEI program and it has a strong connection to empowerment of all people.

Ashley T. Brundage, Empowering Differences

High Cost of Ignorance

Despite many companies and organizations attempts to improve their support of LGBTQ employees and clients, there is still has a long way to go to foster a truly inclusive workplace, especially for trans folks.

First and foremost, this cannot be ignored because it is unacceptable for anyone to be discriminated against at work and studies show 47% of trans participants experienced at least some discriminatory behavior on a daily basis at work, such as being the target of transphobic remarks, being ignored, or being pressured to act in “traditionally gendered” ways (Thoroughgood et al, 2020). Participants reported increased hyper-vigilance and rumination at work which is not only dangerous for people’s mental health but also can cost a business.

The costs that are overlooked are decreased productivity, increased workplace dissatisfaction, higher turnover, and potential litigation. Meanwhile, organizations with trans-supportive policies saw positive increases in participants’ openness about their identities and their decreased experiences of discrimination at work (Ruggs et al, 2015) .

As people are increasingly out in the workplace, business cannot ignore the importance of DEI training. One in four LGBTQ+ members of Gen Z are nonbinary and they are the future of the workforce.

Rebecca Minor, DEI consultant, Gender Specialist

An Influential Factor

Companies can no longer avoid the shift to DEI as it is a major factor in recruiting and retaining talent. Secondly, it has been proven that diverse and inclusive companies perform better. However, the problem lies in the fact that most DEI initiatives are not addressing the real problems in the workplace and are not creating meaningful change.

Ruth Rathblott HR Spotlight

The C.U.R.E starts with understanding (U) our differences so that collectively the company can be more empathetic (E) in connecting (C ) with employees and demonstrating that they feel represented (R).

Ruth Rathblott,
Founder, Ruth Rathblott

As the author of Singlehandedly: Learning to Unhide and Embrace Connection, I have developed a unique approach, the C.U.R.E (connection, understanding, representation and empathy) framework, that is more authentic. It starts with understanding (U) our differences so that collectively the company can be more empathetic (E) in connecting (C ) with employees and demonstrating that they feel represented (R).

Ruth Rathblott, Founder, Ruth Rathblott

Business Benefits

One reason that I can’t afford to ignore the shift in diversity, inclusivity, and everything that goes with it is because of the immense benefits it has for businesses. The more diverse your team is, the more inclusive you are, and the more you’re able to understand other cultures and viewpoints, the better your business will be. All of this builds trust with customers, which means they’ll be more likely to buy from you.

I have seen this firsthand in my own company where the diversity of our employees has led to a much higher level of innovation. We have people from different backgrounds working together on projects who bring different perspectives and ideas to each task. This leads us to be able to innovate faster than if we were all working alone within our own bubbles.

Brian Greenberg, CEO, Insurist

Impact on Funding

VCs and boards will demand progress toward pay parity among their portfolio companies. While we’re seeing states like California mandate that companies report their pay data by sex, race and ethnicity to encourage more equitable pay, VCs and board members will outright require that portfolio companies set time-based targets and report progress on pay parity.

Thanh Nguyen HR Spotlight

Investors know that equitable companies perform better: they are more likely to beat competitors, win new markets and retain employees.

Thanh Nguyen,
CEO and Co-Founder, OpenComp

Investors know that equitable companies perform better: they are more likely to beat competitors, win new markets and retain employees. With VCs needing to be choosier about who they fund in the midst of economic uncertainty, startups will need to not only report their pay data to VCs/board members, but also rectify any gaps in order to land funding.

Thanh Nguyen, CEO and Co-Founder, OpenComp

A Foundational Necessity

Diversity, Equity & Inclusion is the glue that connects people and creates community. Now more than ever, prospective employees are asking about DEI during the interview process. Companies and leaders who want to succeed in the war for dynamic talent embrace DEI as foundational.

Data shows that organizations with an intentional and sustained commitment to DEI:

  • Deliver stronger performance and shareholder value
  • Have higher employee retention and lower turnover
  • Achieve greater employee satisfaction scores and higher engagement

Diversity, Equity & Inclusion is key to creating a psychologically safe environment where all people feel safe, seen valued and heard.

Robert H. Johnson Jr., Founder, Principal Consultant, RHJ Consulting Group

Behavioral Impact

Nearly all business problems (e.g., retention, poor representation of minorized employees in leadership positions) can be traced to organizational culture problems (beliefs, values, and behavioral norms). And organizational culture problems almost always come down to unconscious (and observable) biases that impact behaviors.

For example, I recently guided an organization that was losing talented female employees due to underlying bias (and behaviors) that females “be seen but not heard.” Females in the organization were discouraged from sharing opinions, speaking in meetings.

Amy Bonomi, Ph.D., MPH, Founder, Social Justice Associates

The Talent War

One reason why I’m convinced we can’t afford to ignore Diversity and Inclusion? I could quickly make a pretty long list, but to me, the most compelling reason is that a commitment to D&I has become table stakes for successfully competing in the war for talent.

Audrey Taylor HR Spotlight

Unlocking the power and performance of an increasingly diverse workforce is critical for any organization to drive innovation and better decision making, as well as to mitigate business risk.

Audrey Taylor,
Managing Director & America’s Lead, DEI Practice, Kincentric

Multiple recent studies show a majority of the US workforce believes a company’s commitment to D&I is important when choosing an employer but also feel that their company’s commitment is not genuine and that the organization should do more to drive diversity and inclusion.

Unlocking the power and performance of an increasingly diverse workforce is critical for any organization to drive innovation and better decision making, as well as to mitigate business risk. The business case is clear – now is the time for companies to live up to the commitment and actually embed D&I to drive employee engagement and company performance.

Audrey Taylor, Managing Director & America’s Lead, DEI Practice, Kincentric

New Perspectives

You cannot ignore the diversity and inclusion shift because having a diverse team makes people feel included and welcomed. You want your team to feel a sense of belonging. Also, by having a diverse team, there are more ideas brought to the table and new perspectives that can offer a lot of value from a business perspective. Diversity brings more creativity that takes into consideration many different angles to reach a broader audience.

Kristen Fowler, VP & Practice Lead, Clarke Caniff Strategic Search

Right to Respect

We live in a world where the importance of diversity, inclusivity, and related values are being more and more realized. While this shift has been long overdue, we must continue to build upon it if we are to adequately ensure that everyone can walk through life with a sense of belonging.

One powerful reason why this shift cannot be ignored is that everyone has the right to feel safe, respected, and appreciated within their communities. As such, it is incumbent on all of us to do our part in making sure no one feels excluded or disadvantaged because of identity-based characteristics such as race, gender identity, religion, or ethnicity just to name a few.

Benjamin Okyere HR Spotlight

One powerful reason why this shift cannot be ignored is that everyone has the right to feel safe, respected, and appreciated within their communities.

Benjamin Okyere,
Founder, Stress Reliever

We must continually strive towards providing a level playing field so that others may realize their true potential regardless of whom they are and what they look like.

Benjamin Okyere, Founder, Stress Reliever

Hang On, There’s More!

The response to this question we posed to leaders was so overwhelming that we just couldn’t fit all of them in a single article! 

So head out to 20 Leaders Tell You Why Organizations Cannot Ignore the DEI Shift – Part 2 for 10 more valuable insights!

Do you have a take on why an HR team is important, even if it’s a one-person team? Or is there another insight you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.