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80% Employees Report A Positive Experience With AI At Work. How Can HR Build On That?

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80% Employees Report A Positive Experience With AI At Work. How Can HR Build On That?

By Mary Rizzuti, Partner at EisnerAmper

As the use cases for artificial intelligence in the workplace have multiplied, so have questions about how organizations can use this technology most effectively. A recent survey by EisnerAmper of 1,000 employees across a range of industries, who have used AI at work in the past year, found that 80% reported a “positive” experience. Furthermore, 64% of the employees said they are using the time saved through AI to do more work – confirming the potential of the technology to automate and accelerate repetitive tasks, while freeing users to focus on higher-value activities.

And yet, it is not clear that the majority of employers are building on these positive outcomes to maximize the benefits of AI platforms. Let’s look at some key reasons why this is the case – and what HR professionals can do about it.

One challenge is that a sizeable number of employees, 27%, claim they don’t know who is leading the AI efforts at their company. This “leadership vacuum” implies that employers could be doing more to actively encourage the use of AI, and to focus on its most relevant and productive applications.

Another obstacle to the wider adoption of AI is its underutilization in onboarding. Fewer than 20% of the survey respondents said their organizations use AI for onboarding. Yet, nearly 92% of employees who did experience AI during onboarding described the process as “very positive” or “somewhat positive”. This disconnect suggests that employees might be more comfortable using AI – and using it in ways most beneficial to their employers – if they experienced the technology from the “get go” at onboarding time.

Employees Outpace Employers in AI Adoption

There are a number of other complications related to the use of AI in a corporate environment. One of the most significant issues is whether the company plans to employ internally developed AI systems, or adopt off-the-shelf products. Employees need clear direction on what the corporate policy is in this case, and whether the use of externally sourced AI programs is permissible.

Last, but certainly not least, employees need to have greater clarity about the implications of AI for their jobs, in order to alleviate concerns and foster more “buy-in”. More than half of the employees surveyed (almost 52%) were “strongly” or “somewhat” concerned about potential job changes or displacement due to AI. And 74% said that “people should be compensated” for their AI experience and skill.

Clear Direction Needed from Company Leaders

Given the findings noted above, organizations should consider the following actions:
We strongly advise companies to establish a Steering Committee to take the lead in AI adoption. Ideally, the Steering Committee would consist of members from across the organization, representing a range of responsibilities and functional capacities. It is important to include employees at different levels of seniority, not just senior executives, as newer team members are more likely to be active users of AI.


– The Steering Committee should assess all the ways that AI may be (or is already) applied to the company’s operations and develop an appropriate deployment strategy, including clear priorities. For example, is AI being used for internal functions, such as an HR chatbot, or in external-facing roles, such as customer service, among other uses? Understanding how employees “on the ground” are utilizing these systems will be essential to adopting an effective AI strategy.


– Apply AI more broadly to the onboarding process so employees “get the message” early on that it is intrinsic to the organization. One caveat, however, is that the AI-driven onboarding process should not take place in a vacuum. Use of AI during onboarding will be most beneficial if the company is truly committed to and delivers on the use of artificial intelligence on an ongoing basis.


– Once the Steering Committee has established the AI strategy and top priorities, leadership needs to frankly assess the impact on employees. While some functions will likely be replaced by AI systems, there may be opportunities for upskilling some employees or shifting some team members to other areas. Over the long term, it will be important to implement clear processes for transitioning employees who AI displaces.


– As for whether or how to compensate employees who acquire advanced AI skills, an increase in base pay is probably not the best option, as it may lead to long-term structural salary inflation. A better solution might be a spot bonus or stipend, which would incentivize AI mastery without up-ending pay scales.


– As with all change, clear, consistent communication is key to managing concerns, encouraging engagement and acceptance, and soliciting input for continued improvement.

The above observations show that, in many cases, employees are actually ahead of their employers in unlocking the value of artificial intelligence. To realize AI’s vast potential, organizations would be well-advised to take a more strategic and intentional approach to deploying the technology in the workplace.

Assess, Prioritize and Communicate

Mary Rizzuti is a Partner at EisnerAmper and Practice Leader of HR Advisory and Outsourcing and Compensation Resources. With over 25 years of experience in compensation and human resources consulting, Mary has gained significant expertise in evaluating, designing, and developing creative compensation and human resources programs across all industries and business sectors.

Mary coordinates and executes business development initiatives while building strong working relationships with clients and strategic partners. With extensive experience within the not-for-profit and private company sectors, Mary provides clients with comprehensive consulting in executive compensation, salary administration, sales compensation, and performance management. Also included in her scope of expertise is interpreting market data and providing guidance to senior leadership and boards of directors on applying best practices and aligning market data to each company’s unique environment.

About Mary Rizzuti

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Mid-Career Transitions: Exploring An Evolving Talent Pool

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Mid-Career Transitions: Exploring An Evolving Talent Pool

The modern professional ecosystem is rapidly evolving, driven by fast-paced technological changes and a rising interest in career reinvention. 

Within this environment, mid-career professionals making intentional career transitions represent a valuable and growing talent pool. 

These individuals offer transferable skills, diverse perspectives, and a strong work ethic, yet many organizations struggle to effectively recruit and integrate them. 

How can recruitment strategies adapt to authentically attract and successfully onboard these talented professionals navigating new career paths?

This article synthesizes key insights from top business leaders and experienced HR professionals, providing a strategic framework for organizations to harness this often-overlooked workforce segment. 

It explores innovative methods to identify, engage, and empower mid-career shifters, positioning them as vital drivers of organizational growth and innovation.

Read on!

Martin Weidemann
Owner, Mexico-City-Private-Driver

Bet on Transferable Human Skills, Not Resumes

When I commenced Mexico-City-Private-Driver, one of the best hires I made came from an unflattering resume – a late 40s airline steward. He had no local driving experience, but a ton of experience with customers, multilingual skills, and was calm under pressure. That one hire brought up our repeat booking rate by 22% in the next quarter.

For organizations looking for mid-career professionals, I suggest we get away from judging the person based on their roles and start looking for their transferable human skills – empathy, adaptability, conflict resolution, and cultural fluency. Build your recruitment strategy around the following:

Skill-experience assessments instead of resumes – Many mid-career candidates have too low an opinion of their “non-traditional” experiences. Create experience assessments that are scenario based and test customer-handling skills, not just assess the history of driving.

Explicit storytelling – Don’t be coy about specific examples. Share actual stories of employees who have gone on to successfully switch careers. This creates a lower bar for candidates who might doubt their ability to get a chance.

On-boarding timeline – mid career professionals are often in immeasurable depth from their younger counterparts, design on-boarding around that reality, and make that clear from the moment of recruiting.

Mentorship matching – I match every new driver with one of our “career changers” who has successfully made a change. We have seen 35% YoY maintenance improvements, but more importantly we have created a peer led system of support.

Mid-career hires have often cultivated emotional intelligence – competitive advantage that takes time to grow but is easy to scale when you are willing to “bet” on the right people.

Robbin Schuchmann
Co-founder &HR Professional, EOR Overview

Prioritize Transferable Skills Above Industry Experience

When hiring professionals transitioning into mid-career roles, prioritize transferable skills above industry experience. These applicants offer significant leadership, strategic thinking, and problem-solving skills.

Job descriptions that emphasize how these abilities meet the needs of your business will draw in talent from a variety of backgrounds. This makes it possible to access a larger pool of competent applicants who may have new ideas.

Offer training and mentoring initiatives to help them transition. Offering a clear professional development path inside your company demonstrates your commitment to their success. Building trust and reassuring candidates that they would be supported can also be achieved by sharing the experiences of other staff members who have made comparable career changes.

In order to learn how candidates will contribute in different roles and innovate your team, pay close attention to how they have adjusted to various situations and obstacles during the interview process.

Gena B. McCown
Author, Speaker, Leadership Expert, Lead Her with Purpose

Retail Leaders Offer Untapped Problem-Solving Potential

I recommend a recruitment strategy that intentionally targets professionals making mid-career shifts—especially those from retail management. This is a talent pool rich with transferable skills: operational execution, team leadership, customer experience, problem-solving under pressure, and adaptability. These leaders have been forged in high-demand, high-volume environments and know how to deliver.

Right now, many retail managers are actively seeking new career paths due to industry disruption—store closures, restructuring, and limited advancement opportunities. They’re ready for more. But unfortunately, many HR systems filter them out before they’re even seen, simply because their job titles or industries don’t match traditional corporate tracks.

To access this untapped potential, organizations must:

– Rework ATS filters and job descriptions to value competencies over career paths.

– Partner with career-transition programs and retail alumni groups.

– Actively promote roles based on leadership, not just industry-specific experience.

If we want resilient, capable, real-world problem-solvers then retail leaders are trained and ready. We just need to stop filtering them out.

Mark Sanchez
Senior Real Estate Manager, Gator Rated

Frame Jobs Around Purpose, Not Generic Requirements

I would start by reworking how the organization frames the job itself. Mid-career professionals are not just switching jobs, they are shifting purpose. They carry experience, they understand accountability, and they have already made mistakes they are not looking to repeat.

That means job descriptions need to reflect that respect. Drop the generic language, skip the buzzwords, and clearly define what success looks like in the first 90 days, 6 months, and 1 year. Be specific. Spell out the tools, the actual decision-making scope, and the type of people they will work with day to day.

I would also set up a targeted outreach plan through partnerships with professional groups, alumni networks, and trade associations that represent those in transition. This is where the highest-quality mid-career talent is already gathering. Someone shifting from finance into real estate, or from project management into property marketing, is not sifting through job boards.

They are in communities sharing insight, frustrations, and advice. You want to show up there with clear intent, not with generic ads or HR scripts, but with stories from current employees who made the same move and thrived. That carries weight. Authentic peer voices will always be more convincing than polished messaging from a recruiter.

Litzy Chase
CTO, Wales Rentals

Skills-Based Hiring Welcomes Non-Traditional Career Paths

Job descriptions (JDs) that target professionals looking to make a mid-career change can be difficult to craft. Since many of these jobseekers may not follow a straightforward career path, traditional CVs might not work in their favor.

Instead, employers looking to find the best talent for their companies should implement a skills-based hiring approach, one that prioritizes identifying transferable skills and innate ability, and mindset over prior work experience.

For example, an employer can begin this process by writing a role description that prioritizes the main challenges and responsibilities of the role over hard skill requirements or prior job titles. This can be followed up by a skills-first interview approach that can determine a candidate’s fit in the company and with the position without requiring them to have “prior” experience.

Recruiting mid-career shifters may also benefit from a targeted outreach program that references their career change in some capacity. For example, this could take the form of a personalised message on LinkedIn, stating how their career path has relevance to the organization and its values in a unique way.

Reinforcing this with a welcoming onboarding process and a mentorship program that is catered to mid-career shifters can also greatly increase a candidate’s confidence and help them assimilate more quickly into their new company.

Bryan Philips
Head of Marketing, In Motion Marketing

Value Adaptability Over Linear Career Progression

Prioritize skills and adaptability over linear resumes. Mid-career professionals often bring cross-functional experience, strong work habits, and fresh perspective. Use assessments or project-based interviews to gauge problem-solving and collaboration, not just past titles. Also, be explicit in job posts that career changers are welcome—signal matters.

Miriam Groom
CEO, Mindful Career Coaching

Build Pathways That Embrace Career Pivots

One of the most overlooked challenges in today’s talent acquisition landscape is the recruitment of mid-career professionals—those with rich experience but who are in the midst of pivoting their careers. To succeed in attracting this segment, companies must adopt a strategy that blends flexibility, recognition of transferable skills, and a values-aligned hiring culture.

Mid-career professionals are not entry-level hires—and they’re not traditional lateral hires either. They bring maturity, self-awareness, and often leadership potential. However, they may also lack direct experience in a new industry or role. A smart recruitment strategy acknowledges this.

First, it requires employers to shift from rigid credential-based hiring to skills-based assessments. Instead of obsessing over specific titles or direct industry experience, companies should build hiring profiles around competencies like strategic thinking, adaptability, and emotional intelligence—areas where mid-career professionals often excel.

Job descriptions should reflect this shift. Rather than listing every technical tool as a hard requirement, employers should communicate openness to candidates who bring core competencies and a learning mindset.

The recruitment experience itself must also evolve. Mid-career professionals value clarity and substance. Offering transparent timelines, meaningful conversations about role impact, and opportunities to speak with team leaders—not just HR—can go a long way.

We recently advised a fintech startup undergoing a hiring shift toward more seasoned talent. Initially, their job ads attracted mostly recent grads, despite their desire to bring in mid-career professionals from adjacent industries. With a few simple changes—such as highlighting mentorship opportunities, emphasizing autonomy, and removing overly technical jargon—we saw a 47% increase in applicants over the age of 35 with transferable experience from consulting, banking, and even education sectors.

Organizations evolving to attract mid-career professionals must move beyond traditional recruitment methods and adopt a more empathetic, flexible, and skill-focused approach. This is a talent segment that brings resilience, perspective, and untapped potential—if you’re willing to see beyond the resume. By creating welcoming, strategically structured pathways that embrace career pivots, your organization not only fills open roles—you build a workforce rich in experience, loyalty, and drive.

 

Mike Khorev
SEO Consultant, Mike Khorev

Speak Their Language, Not Corporate Jargon

Mid-career professionals bring depth, but they’re not looking for cookie-cutter job posts. They want purpose, flexibility, and growth. So ditch the jargon-filled ads and speak their language. Highlight impact. Show how their experience still counts, even if it’s from a different industry.

Forget rigid job titles. Focus on core skills, adaptability, and a culture that welcomes second acts. Think less “you must have X” and more “you’re ready if…”

Also: don’t underestimate storytelling. Use employee spotlights and real transition success stories. If someone went from finance to tech and thrived, tell it.

And please, make interviews two-way streets. They’re not just selling themselves; they’re sizing you up too.

Bottom line? Be human. Mid-career doesn’t mean mid-potential. Most of the time, it means they’ve finally figured out what they don’t want. Be the opportunity that actually gets them excited again.

Seamus Nally
CEO, TurboTenant

Understand Their Goals Before Making Hiring Decisions

It can be worthwhile to talk to them about what their career goals are. Ask them why they are making the shift, what they hope to get out of it, and what their end-goal is career-wise.

This can give you a better idea of what their role would look like within your company both now and down the line. You want to see if they’d have a future with your company.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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No Borders, Just Code: The Rise of Global IT Hiring

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June 30, 2025

No Borders, Just Code: The Rise of Global IT Hiring

By Miriam Groom,
VP of Sales and Marketing, Groom and Associates

The borders that once defined boundaries for hiring and recruitment are dissolving, giving rise to a new era: “No Borders, Just Code.” The IT industry is increasingly embracing the potential of remote work, sparking a surge in global hiring practices. This shift allows companies to tap into a diverse talent pool from around the world, igniting a wave of innovation and creativity.

This article examines the evolution of remote IT work, elaborates on the advantages and challenges of cultivating a global workforce, and provides insightful strategies and future prospects for successful global IT recruitment.

  • The Evolution of Remote IT Work

The concept of remote work in the IT sector traces back to the late 20th century, when advancements in internet connectivity began transforming workplace dynamics. Initially, remote options were limited, reserved for tech giants and only a few employees with essential programming skills and analytical skills. As technology solutions advanced, notably within Silicon Valley, the feasibility of remote work expanded.

Today, the acceptance of remote IT work has surged. Companies prioritize technical skills while embracing inclusive workforce strategies. Software developers, cloud architects, and business analysts now operate across borders, leveraging communication technologies to collaborate on developing cutting-edge software solutions.

A key factor in this evolution is the convergence of advanced software applications and effective communication tools, ensuring seamless integration into corporate ecosystems regardless of location.

Trends in Remote IT Work:

  • Universal Acceptance: Even traditional sectors integrate programming jobs into their remote offerings.
  • Diverse Opportunities: Positions from software quality assurance analysts to software engineers are now commonly remote.
  • Cultural Shift: Soft skills have gained prominence, reflecting the need for team cohesion and collective care in dispersed teams.

Remote IT work has become not just a possibility but an industry standard, central to strategic business decisions and career growth pathways.

  • Advantages of Global IT Hiring

Global IT hiring offers myriad advantages by accessing a broad spectrum of talent worldwide. By recruiting internationally, companies gain a vast array of analytical, technical, and soft skills. This diversity fuels the creation of pioneering software and innovative technological solutions.

Cost efficiency is another significant benefit. Hiring internationally often results in reduced labor costs while still maintaining competitive compensation for employees. Companies can allocate resources to other strategic business decisions, thereby fostering further growth in the tech industry.

Furthermore, global hiring enables 24/7 productivity. Teams distributed across different time zones ensure continuous development cycles, minimizing downtime and accelerating project timelines. This round-the-clock approach also provides swift customer care, addressing issues in real-time.

Advantage Description
Diverse Talent Access to a variety of skills and experiences
Cost Efficiency Financial benefits from reduced labor costs
24/7 Productivity Continuous work cycles through leveraging various time zones

Incorporating an inclusive workforce not only drives career growth for individuals but also positions companies as global leaders in software innovation.

  • Challenges in Global IT Recruitment

The rise of global IT recruitment is reshaping the tech industry, but it presents unique challenges. Managing teams across various time zones requires strategic coordination. Companies often adopt flexible work hours or employ scheduling software to ensure collaboration remains seamless, irrespective of location.

Cultural differences also pose a challenge. Bridging these gaps is essential for fostering an inclusive workforce. Organizations benefit from investing in cultural sensitivity training to enhance soft skills like effective communication and collective care.

Legal and compliance issues further complicate global recruitment. Navigating international labor laws and regulations is vital to prevent potential legal ramifications. Companies must stay informed and compliant with varying international laws to ensure smooth operations.

Strategies for Addressing Global IT Recruitment Challenges:

Challenge Solution
Time Zone Coordination Flexible work hours; scheduling tools
Cultural Differences Cultural sensitivity training
Legal and Compliance Updated legal frameworks; local expertise

Addressing these challenges effectively allows companies to tap into diverse talent pools, driving strategic business decisions and contributing to career growth in the com›petitive tech landscape.

  • Strategies for Successful Global IT Hiring

The “No Borders, Just Code” philosophy in the tech world requires careful strategy to effectively leverage the vast reservoir of global software developers and engineers.

  1. Utilizing Remote Recruitment Agencies: Partnering with agencies specializing in global talent acquisition can be a game-changer. These agencies bring deep insights into local markets and access to a diverse pool of candidates, enhancing the creation of an inclusive workforce.
  2. Implementing Effective Communication Tools: Robust communication platforms are crucial for seamless operation. Tools that enable video conferencing, instant messaging, and project collaboration can boost soft and technical skills, ensuring that remote teams work efficiently despite geographical divides.
  3. Establishing Clear Processes: Standardized procedures for onboarding and project management are vital. Clear guidelines increase efficiency and ensure that everyone is on the same page, which is critical for achieving long-term career goals and contributing to strategic business decisions.

These strategies foster an environment conducive to growth and innovation, preparing businesses to develop cutting-edge software and leverage global talent effectively.

  • Future of Global IT Hiring

The future of global IT hiring is being revolutionized by emerging technologies, particularly AI and automation. These technologies are streamlining the recruitment process, enabling companies to identify candidates with the right balance of technical skills and soft skills, such as effective communication and collective care, regardless of their location.

Predicted Trends:

  • Increase in Remote IT Work: Remote work is set to become a norm, allowing firms to source talent globally. This trend is driven by the realization that many tech industry roles, including Software Engineering and Cloud Architect positions, can be effectively performed from anywhere.
  • Focus on Programming Jobs: As companies aim to develop cutting-edge software, the demand for programming jobs and roles like Software Developers and Software Quality Assurance Analysts will soar.
  • Diverse and Inclusive Workforce: Hiring globally fosters an inclusive workforce, where diverse perspectives enhance strategic business decisions and create innovative technology solutions.

In this dynamic environment, expertise in software applications, technical interviewing, and analytical skills will be increasingly prized. Companies leveraging this diverse global talent pool can anticipate not only exceptional career growth opportunities and attractive compensation but also a sustainable framework for achieving their long-term career aspirations and business goals.

  • Conclusion

The surge in global IT hiring offers substantial benefits and presents unique challenges. Companies can tap into a diverse pool of talent, accessing a vast array of technical skills such as programming, software engineering, and cloud architecture. This diversity fosters innovation and brings fresh perspectives to strategic business decisions. Additionally, hiring globally supports career growth and offers competitive compensation to attract top tech industry professionals.

However, businesses must navigate challenges like managing different time zones, cultural differences, and ensuring effective communication across borders. Organizations need robust systems to support collaboration and collective care, ensuring inclusivity in their workforce and overcoming potential language barriers.

Benefits Challenges
Diverse talent pool Time zone management
Innovation boost Cultural differences
Competitive edge Communication barriers

To harness the full potential of global IT hiring, companies should prioritize creating an inclusive workforce and investing in tools that promote effective communication and collaboration. By expanding recruitment horizons, businesses can access valuable skills and drive their technology solutions forward, staying at the forefront of cutting-edge software development.

About the Author

Miriam Groom is VP of Sales and Marketing at Groom and Associates, a Canadian recruitment agency specialized in IT recruiting.

Do you wish to contribute to HR Spotlight? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your experience and expertise.