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In Conversation with Dr Kathryn Page

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In Conversation with Dr Kathryn Page, Leadership Partner at ByMany

HR has been through the wringer lately. From being the ‘bad guys’ during layoffs to the ‘fun police’ during RTO, a lot’s been happening. If you could clear the air right now, what is the one thing you wish every employee understood about HR?

Dr Kathryn Page:

HR professionals often get a bad rap – and often unfairly in my experience. Most HR professionals (and I put myself as an organisational psychologist in this bucket) care deeply about people. It is often why we were drawn to the profession.  What is difficult however is that we often sit in the middle of tensions that don’t have easy answers. We are navigating the needs of employees, leaders, customers, regulators and the business all at once. Many days it feels like trying to solve a rubiks cube (minus the YouTube videos that explain exactly how to solve them!)

 HR requires a weird mix of skills. You have to be part lawyer, part therapist, and part data analyst. If we stripped away the job title, what is the one ‘superpower’ you rely on most when the office is on fire?

Dr Kathryn Page:

Sensemaking.

In my work, I spend a lot of time helping leaders navigate complexity, uncertainty and change. The temptation in those moments is to rush to solutions.  I’ve learned that the most valuable thing you can do is slow down long enough to understand what’s really happening.  Often the issue presenting itself (or that others are adamant you need to solve) isn’t the issue that needs solving. The ability to listen deeply, spot patterns, challenge assumptions and help people make meaning together is invaluable when organisations are under pressure.

If you could describe the current ‘mood’ of the workforce in 2026 using just one word, what would it be? Why?

Dr Kathryn Page:

I’d say ‘Stretched’.

People are being asked to deliver more, adapt faster and absorb constant change, often without removing anything from their plate.  AI, transformation programs and economic pressures have increased expectations, but many organisations are still operating with assumptions about capacity that no longer hold true.  The challenge for leaders isn’t helping people squeeze more into the day. It’s designing work that is sustainable in a world that never stops accelerating.

It is a common notion that an HR team is called upon by leadership only during times of crisis. Have you ever felt that pressure to be the ‘fixer’ in a broken system?

Dr Kathryn Page:

As an advisor to HR leaders, one pattern I see repeatedly is the expectation that HR will solve problems that were never created by HR in the first place. A great example of that is burnout or engagement issues – two issues that leaders often expect HR to deal with. But both of these issues originate in the way work is designed and led at the business or work group level.

One of the most powerful shifts I see in leading organisations is moving from asking, “How do we help people cope?” to asking, “What are we asking people to cope with?”

What is the biggest myth about working in HR that you wish would die?

Dr Kathryn Page:

That HR are responsible for employee wellbeing. Yes, we can influence this and maybe run more programmatic responses. But programs alone (and therefore HR people) can’t make people more resilient, productive or adaptable. I would 100% agree that those skills matter – in fact, I would say they are absolutely vital for work today. However, I also know from my two decades of research in organisational psychology and public health that work itself is one of the strongest drivers of mental health, engagement and performance.

In my view, the future of HR isn’t helping people survive work. It’s helping organisations design work that is good for people in the first place.

 HR is often described as a thankless job—you’re the villain when things go wrong and invisible when things go right. Why do you stay? What is the specific feeling that reminds you, ‘This is why I do this’?

Dr Kathryn Page:

Because work matters. We spend more of our waking lives working than doing almost anything else. Work shapes our health, confidence, relationships, identity and sense of contribution. It is, as I alluded to in my response to the previous questions, a social determinant of health

What keeps me passionate about this work is seeing the ripple effect. When a leader changes how he or she leads, a team might start having better conversations. When conversations improve, someone might feel safe enough to speak up. When people speak up, a source of frustration that’s existed for years might get redesigned and removed.

Those moments may seem small, but these small moments compound. And when we improve work, even in small ways, we improve lives.  

What is one task AI will never be able to replace in your people strategy?

Dr Kathryn Page:

AI will help us analyse work. It won’t replace our responsibility to decide what good work looks like. The most important questions organisations face are fundamentally human ones: What kind of culture are we creating? What trade-offs are we willing to make? How much is enough? What does success look like?

Technology can help answer operational questions. Humans still need to answer moral ones.

 What is one book every leader in HR should read?

Dr Kathryn Page:

I’m biased, but I would love leaders to read my book, Good Work: Transform your work from the inside out.  I have written this book partly for HR Leasers as a bit of a distillation of two decades of knowledge into a blue print of sorts. Outside of this, I’d encourage leaders to read broadly beyond traditional HR texts.

One book I’d recommend is The Good Jobs Strategy by Zeynep Ton. Its central argument is that investing in better jobs isn’t at odds with performance and can be a driver of performance. At a time when many organisations are trying to balance productivity, wellbeing and adaptability, that’s an important idea for leaders to wrestle with.

If you had an unlimited budget for one year but could only spend it on one area of the employee experience (e.g., wellness, learning, compensation, physical space), where would it go and why?

Dr Kathryn Page:

Work design. Without hesitation. In fact, I wouldn’t spend it on wellbeing programs. I’d spend it on improving the quality of work itself. The way work is designed (i.e. things like workload, autonomy, role clarity, connection, learning opportunities and recovery) shapes almost everything else. It influences performance, engagement, wellbeing, retention and innovation.

I’d invest in helping leaders redesign jobs, teams and systems so that good work becomes the default, not something employees have to fight for. In my experience, the highest-return wellbeing strategy isn’t a wellbeing program. It’s better work. It is not as easy to do as implementing a program but over time, I genuinely believe creating better work will help to create a better world.

Dr. Kathryn Page is an organizational psychologist, author, and leadership partner at ByMany, who has spent her career asking one big question: What makes work good for us? Based in Melbourne, she has worked with leaders across industries to design work that protects people, fuels wellbeing, and unlocks performance. Her clients include some of the world’s largest companies and health systems, and her research is cited broadly. Her new book, Good Work:Transform Your Work from the Inside Out (Wiley, May 11, 2026), shows how leaders and teams can design work that’s both human and high performing. Learn more at bymany.com.au

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In Conversation with Matt Poladian

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In Conversation with Matt Poladian, Chief People Officer, Liferay

Thank you for joining us, Matt! Let’s begin with the current ‘mood’ of the workforce in 2026! Using just one word, how would you describe it? Why?

Matt Poladian:

“Fearful. And I don’t say that to be dramatic. I say it because I think it’s honest.

There’s real anxiety in the workforce right now, in tech and outside of tech, and a lot of it is being driven by what people are saying about AI. Some CEOs have said publicly that people should watch out because AI is going to take their jobs. Other leaders have talked about how people can be quickly left behind if they don’t get “on board.” I don’t think this is particularly helpful. When you tell people to fear something, their imaginations take over and they start filling in the blanks themselves. Mercer reported that 40% of workers now fear losing their job to AI, up from 28% two years ago, so the impact of these narratives is measurable and consequential.

What I keep coming back to is that the antidote to fear is knowledge. I recently read an excerpt from a letter written by a farmer in the 1800s who was afraid the industrial revolution would take away his livelihood. Of course, with hindsight, we know that the industrial revolution also expanded economies and helped create new kinds of opportunity. I’m not saying I have a crystal ball. I’m just saying leaders have a responsibility to help people be a little more measured in how they think about change.”

Have you ever felt that pressure to be the ‘fixer’ in a broken system?

Matt Poladian:

Absolutely. A lot of the pressure on HR leaders today comes from managing digital transformation.

HR leaders used to spend most of their time on culture and the employee lifecycle. Now, the head of HR is often one of the biggest owners of an organization’s internal tech stack. I am the executive sponsor of   a dozen or so SaaS tools, and IT-related decisions now take up close to 20% to 25% of my decision-making space. That shift happened quickly, and a lot of people in HR were never really trained for it.

So you end up being called in to help solve problems HR didn’t necessarily create: systems that don’t talk to each other, tools employees aren’t adopting, or frustration from people who feel like technology is being done to them instead of for them. None of that starts as an HR problem, but HR often feels the impact when the people side breaks down.

HR leaders don’t need to become technologists overnight, but we do need the right relationships early with IT, legal, procurement and project managers, so that when we’re brought in to solve something, we’re not doing it alone.

What is the biggest myth about working in HR that you wish would die?

Matt Poladian:

That being a “people person” and being tech-savvy are somehow opposites.

I still hear HR professionals say, “I don’t deal with tech, I’m a people person,” and I don’t think that holds up anymore. Technology is part of the employee experience now. The tools people use to collaborate, manage performance, find information, get support and communicate with each other all shape how work feels. And AI magnifies all of that.

That doesn’t mean HR leaders need to become engineers. But we do need to understand enough about technology to ask the right questions, choose the right partners, and make sure tools are actually helping people. Because when technology is implemented well, it can create more human connection, not less. We saw that clearly in 2020, when platforms like Zoom and Teams helped people see each other’s faces at a time when many felt isolated. Technology can deliver real human warmth when it’s used thoughtfully.

If you could ban one corporate buzzword forever, what would it be?

Matt Poladian:

“AI will take your job.”

I know that’s more of a phrase than a buzzword, but it has become its own kind of corporate currency, and I’d love to retire it as quickly as it emerged. The language we use around AI is doing real damage to how employees relate to it. When people hear that framing, they start “protecting” themselves from AI instead of learning how to leverage it in their careers.

What I try to do instead is show people the tangible upside. We’ve built AI into parts of our product, and it’s helping us open new conversations with customers. That’s something to celebrate, as long as we’re using it responsibly. The conversation needs to shift from “watch out” to “here’s what’s possible.”

What is one task AI will never be able to replace in your people strategy?

Matt Poladian:

The personal relationship required to reach someone who has completely shut down.

We’ve been looking at a five-stage AI adoption model, and we actually added a “stage zero” because there’s a category of employees who aren’t just slow to adopt, but have folded their arms and decided, “this isn’t for me.” No policy, webinar, or AI-generated communication is going to reach that person on its own.

What reaches them is their colleagues and their manager. Someone who knows them, has built trust with them and can understand what’s underneath the resistance. That kind of human relationship is what helps people move from fear or avoidance to curiosity.

What is one book every leader in HR should read?

Matt Poladian:

Quiet by Susan Cain.

It’s a book about introversion and extroversion, and how people show up differently in group settings. But when I read it, I kept thinking about something beyond what the author originally intended: virtual and in-person participation has become its own version of that dynamic.

In a hybrid meeting, the virtual participant can sometimes show up like the introvert in the room: present and engaged, but structurally disadvantaged by the environment. That insight shaped how I think about hybrid work. At Liferay, I’ve recommended that virtual meetings happen on the days when everyone is remote, so no one is the person on a screen looking into a room.

To me, that’s the mark of a great book. It gives you a framework you can apply beyond the exact situation it was written for.

If you had an unlimited budget for one year but could only spend it on one area of the employee experience (e.g., wellness, learning, compensation, physical space), where would it go and why?

Matt Poladian:

Learning. Specifically around helping people understand and adopt the technology that’s already available to them. A McKinsey study found that 80%+ of organizations using AI haven’t seen enterprise-level impact yet, so there is clearly a deployment-vs-adoption gap.

I look at what companies are spending on AI tools and then I look at how people are actually using them. Right now, a lot of usage is still glorified Google searches, or expensive “rabbit trails” that drain token usage. We’re not getting close to the full value these tools can deliver.

If I had an unlimited budget for a year, I’d pour it into closing that gap. Not just webinars, but hands-on, gamified, practical learning experiences. McKinsey finds that organizations using gamified training see up to a 50% improvement in engagement and retention rates. We ran a competition on my team where people had to find a real AI use case that solved a problem they were facing at work. We got 18 ideas back. People built things, recorded presentations, and competed for a chance to attend a conference together. That kind of learning sticks. It improves productivity, but more importantly, it changes how people relate to the technology. They stop seeing AI as something to fear and start seeing it as something they can use. You can’t put a number on what it’s worth to have a workforce that is curious instead of fearful.

Matt Poladian is the Chief People Officer at Liferay, a global technology company. In that capacity, he is responsible for all areas of HR across the company's worldwide offices and several hundred remote employees. Before joining Liferay, Matt held various HR business partner and HR manager roles at large companies, most recently within Disney's Animation studios. He has degrees from UC Irvine (MBA) and Claremont McKenna College (BA). Matt keeps busy outside of work holding several non-profit leadership positions. His most important role is as husband to Jenny and dad to their three young kids.

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The Warning Signs: Spotting and Addressing the “Foot Out the Door” Syndrome

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The Warning Signs: Spotting and Addressing the "Foot Out the Door" Syndrome

In an era of relentless layoffs, economic volatility, and eroded job security, a quiet survival strategy has gained momentum: “career cushioning”—secretly interviewing while still employed. 

Is it disloyalty, or simply smart self-preservation? 

On HRSpotlight, CEOs, founders, recruiters, and HR innovators offer candid, no-nonsense perspectives on this modern workplace reality. 

They explore why high performers quietly update their LinkedIn and polish resumes long before giving notice, and what it reveals about trust, growth, and retention. 

More importantly, they share battle-tested approaches leaders can take when they spot the signs—without resorting to surveillance, guilt trips, or denial. 

From proactive career conversations and transparent growth paths to removing daily friction, recognizing contributions early, and building environments where people no longer feel the need to hedge, these experts show that the antidote to cushioning isn’t control—it’s connection, clarity, and genuine investment in people. 

Discover how forward-thinking leaders are turning a symptom of insecurity into an opportunity for stronger loyalty and performance.

Read on!

Steven Lowell
Sr. Reverse Recruiter & Career Coach, Find My Profession

There is absolutely nothing wrong with “career cushioning”.

In fact, a 2022 survey showed that job seekers who were already employed were hired 45% faster than unemployed candidates.

It is necessary to continue searching in order to keep building your network, just in case of an unexpected layoff or market downturn.

If a leader notices that their best staff seem to have one foot out the door, there are 3 approaches to dealing with this:

– Say nothing and let things play out while learning from the actions the staff took up until they left.

– Sit the staff down and have a heart-to-heart about the possible reasons they decided to look around. The only reason I caution against this approach is because it might create anxiety or conflict for the staff, now that they know their boss is aware of their possible departure. Tiktok and Reddit have become hot zones for, “I can’t believe my boss!” stories.

– Make a gesture or series of gestures that shows the staff, “I want you to stay around for a while.”

Using an example from my career, at Find My Profession, I suggested hiring someone back in 2021 and I knew she was amazing. I knew she would leave sooner than later, if the job became boring. So, I suggested that she become my boss and I would step aside. The gesture, along with the new challenges, gave her reason to stick around for several years, as the company grew.

There are some who believe that staying in charge or growing a business requires tough, unyielding leadership.

However, making moves to take care of staff, in the name of growing the business, usually turns into a win-win situation.

Career Cushioning Is Smart Self-Preservation

Sreekrishnaa Srikanthan
Head of Growth, Finofo

I get why people do career cushioning, especially when jobs can feel unstable.

What worked for our team at Finofo was simple quarterly chats about where people’s heads were at.

It took a while, but folks got way more comfortable talking about what they actually wanted next.

Now when I see our best people looking around, I just talk to them. We thank them for their work here and get behind whatever they want to do next, instead of acting like a job search is a betrayal. 

Open Chats Stop Secret Job Searches

Andrew Geranin
Head of Product, Resume

Career cushioning is not disloyal; it is a self-preservation behaviour in the face of market uncertainty, not an indication of dissatisfaction.

In the current turbulent world, intelligent professionals desire to remain prepared, and that should not be interpreted as disloyalty.

To leaders who see the best talent going adrift, it is not about guilt but about being clear and developing.

Conduct actual discussions on career pathing, skill building, and contribution.
When a person feels challenged, noticed, and is moving forward, they will hardly continue to search.

The exit behaviour generally begins much earlier than the updating of resumes.

Cushioning Signals Growth Gaps Early

Eli Zimmer
CEO, Luxaire HVAC Services

It’s definitely something that happens frequently.

Ideally though, of course, you don’t want it to be happening in your business with your employees. You of course want them to stay because employee retention is so important.

So if you feel as though your best employees seem like they have a foot out the door, it could be wise to pull them aside and ask them for feedback.

Don’t be accusatory or make them feel like they are in trouble for what they are doing – approach it from an angle of wanting to make things better for them however you can.

Ask for Feedback, Don’t Accuse

Ryan Dosenberry
CEO, Crushing REI

Career cushioning feels more like a wake-up call to me than a threat.

I’ve found that keeping good people around just comes down to honest talks about where we’re actually going and what’s in it for them down the road.

In my one-on-one, I focus on what they want for themselves. When I connect their goals to our team’s targets, they stop just showing up and start pitching new ideas.

Honest Talks Align Goals and Keep Talent

Robert Pace
President, World Trade Logistics

My take on career cushioning is you can’t stop it and nor should you try.

People usually start quietly interviewing because something in their day-to-day life isn’t working, not because they’re disloyal or fickle.

As a leader, our job isn’t to police loyalty, it’s to fix the reasons that make people feel like they need a backup plan.

In my experience, the biggest retention wins come from simple, consistent habits: clearer expectations, removing daily friction points, and making sure top performers know they’re valued.

When people feel seen, supported, and actually growing, they stop looking over the fence.

Instead of policing career cushioning itself, we need to police issues that lead to it.

Fix Root Causes, Not the Cushioning

Frederic S
Co-Founder, RemoteCorgi

We’re hearing more about career cushioning these days and it has become a normal part of modern work, especially in remote-friendly industries.

People aren’t quietly interviewing because they’re disloyal – they’re doing it because the job market feels unstable.

Layoffs can happen with little warning, companies pivot quickly, and many employees have lived through at least one unexpected restructuring.

Cushioning is simply a way to feel prepared, the same way companies build runway or diversify revenue streams.

For leaders, the instinct is often to feel frustrated or betrayed. But in my experience at RemoteCorgi, career cushioning is usually a symptom, not the root problem.

When high performers start exploring outside opportunities, it’s typically because they’re sensing misalignment (ie: unclear expectations, limited growth paths, or a culture that’s shifted without explanation). Rarely is it about salary alone.

The best response isn’t to tighten control or monitor behavior. It’s to create an environment where people no longer feel the need to cushion in the first place. That starts with honest, regular conversations about career trajectory, skill development, and what meaningful work actually looks like for them.

Give employees transparency about company direction, invest in their growth, and make sure their contributions are clearly recognized.

When people feel valued, supported, and connected to the bigger mission, they’re far less likely to keep one foot out the door.

Career cushioning might be a modern reality, but strong leadership can make it unnecessary.

Build Trust to Make Cushioning Unnecessary

Skandashree Bali
CEO & Co-Founder, Pawland

Career cushioning is often a symptom, not the root problem.

From my experience leading a fast-growing pet care platform, I’ve learned that when high-performing employees quietly explore opportunities elsewhere, it rarely means they’re disloyal, it usually means they no longer see a growth path, purpose, or psychological safety where they currently are.

Employees don’t suddenly wake up wanting a new job; they wake up realizing they’re not valued where they are.

I think leaders must stop treating career cushioning as a “threat” and instead view it as emotional data. If great people are preparing for something better, we should ask ourselves: Why don’t they feel that “better” exists here?

My advice for leaders:

Offer clarity on growth, not just encouragement.
“You’re doing great” is not a growth plan. People need transparent pathways on what comes next.

Have real conversations before exit interviews.
Most founders only get honest feedback when someone resigns. Change that. Ask openly:
“Is this still the place where you see your future? If not, what would need to change?”

Reward contribution, not just loyalty.
Top performers want progress, not stagnation. Career development should be earned, not delayed.

Normalize ambition, don’t punish it.
If people fear that expressing ambition risks their reputation internally, they’ll explore it externally.

When leaders build a culture where people feel seen, challenged, and supported, career cushioning naturally decreases.
Retention is never about making people stay, it’s about making them want to stay.

Career Cushioning Signals Growth Gaps Early

Bennett Maxwell
CEO, Franchise KI

When people on my franchise teams started looking elsewhere, it was usually because they felt stuck.
So we started talking openly about flexibility, like sabbaticals or temporary role changes. Suddenly, our best people would just tell us what they needed. That honesty saved us from losing a few key players.

When you sense someone is drifting, get curious instead of suspicious. You might actually find a way to keep them.

Open Conversations Turn Drift into Retention

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

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From Friction to Feedback: Leaders on Turning Policy Pushback into Progress

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From Friction to Feedback: Leaders on Turning Policy Pushback into Progress

In the evolving landscape of work, where flexibility once felt like a hard-won victory, certain HR policies continue to stir quiet (and sometimes loud) resistance from employees. 

Why do rules that seem logical on paper—return-to-office mandates, rigid performance reviews, mandatory tech adoption—often land like unwelcome intrusions? 

On HRSpotlight, candid executives, CEOs, HR advisors, and culture builders open up about the single policy that reliably generates the strongest pushback in their organizations, and the thoughtful, human-centered ways they’ve turned friction into alignment. 

From return-to-office mandates met with pleas for autonomy, to annual reviews that feel disconnected from daily reality, to AI tool rollouts that threaten professional identity—these leaders reveal how resistance rarely stems from laziness or entitlement. 

Instead, it signals a deeper need for trust, voice, and purpose. 

Their shared strategies—transparent “why” conversations, employee co-creation, flexible compromises, continuous feedback models, empathy-led transitions—demonstrate that the most resisted policies can become the most embraced when handled with clarity, inclusion, and genuine care. 

Explore which approaches are quietly reshaping compliance into commitment.

Read on!

Najeeb Khan
Head of Training & Events, Teamland

At Teamland, where we collaborate with HR leaders to improve engagement and team performance, one of the policies employees often push back against is the annual performance review process.

Many employees find it outdated or anxiety-inducing, especially when feedback feels one-sided or disconnected from their daily work.

The resistance usually reflects a deeper desire for ongoing feedback and recognition, not opposition to accountability.

We recommend addressing this by shifting to continuous feedback models supported by regular team check-ins and coaching sessions.

This approach helps HR foster transparency, strengthen trust, and turn performance reviews into growth conversations rather than evaluations.

Continuous Feedback Ends Annual Review Dread

Rebecca Trotsky
Chief People Officer, HR Acuity

Policies that try to control where or how people work are the ones employees push back on the most.

But there’s nuance here: Our people aren’t resisting work; they’re resisting a loss of trust and autonomy.

The way to address that resistance is to give teams agency. Let them define their own moments that matter for collaboration, strategy and connection, whether virtual or in person. Back it up with clear intent and make the experience meaningful.

When presence is purposeful, not mandated, employees feel trusted and engaged.

The future of work isn’t hybrid or remote—it’s human.

When we design work around trust and autonomy, people don’t just show up, they show up with purpose.

Agency Over Control Sparks True Engagement

Marcus Denning
Senior Lawyer, MK Law

As the CEO of MK Law I have experienced both the legal aspects of managing an organization as well as the human element of managing a diverse group of professional staff members.

Combining my experience of Commercial Leadership and my knowledge of Criminal Law provides me with a unique understanding of how to handle employee complaints and develop successful methods for removing obstacles that are present at the workplace.

One of the primary reasons that employees resist implementing many HR policies is due to the strictness of the annual performance evaluation process.

Employees typically believe that they are separate from their daily job and therefore will be frustrated by the evaluations.

There is a disconnect between the type of feedback employees receive during their annual evaluation and the employees’ work over the course of the entire year within the traditional model.

Continuous feedback is the best method to reduce or eliminate the resistance to implementing a new HR policy such as a shift to a continuous feedback model.

Managers must continuously communicate with employees regarding their performance and recognize employees for their accomplishments on an ongoing basis.

This continuous communication results in an employee who is more engaged, motivated and productive in their role.

Ongoing Feedback Replaces Stressful Yearly Reviews

David Weisselberger
Entrepreneur, Erase The Case

A common area of resistance among the workplace policies developed by Human Resource departments has been the long-standing, rigid performance evaluation process.

Due to the fact that these reviews are traditionally conducted annually, employees view them as being separate from their daily work responsibilities, which can lead to frustration and a disengaged workforce.

In response to this, I suggest moving away from the traditional performance evaluation model and toward a continuous feedback model.

Under this model, instead of waiting until formal performance review times, managers will provide employees with continuous, timely feedback based on each employee’s performance.

Early recognition of accomplishments and identification of opportunities for growth and development creates an environment where employees feel comfortable communicating openly about their job, while also allowing employees to make proactive changes to their work assignments as needed.

Timely Feedback Stops Annual Review Pushback

Nathan Wadding
CEO, Kindling Culture Agency

One HR policy employees often push back against is mandatory technology adoption—especially around AI tools.

While these policies are intended to increase efficiency, they can feel threatening to people whose expertise and identity are tied to their work. The resistance isn’t really about technology; it’s about purpose, pride, and security.

To address this, leaders need to focus on how the change happens, not just the outcome.

Start by defining what AI means to your organization and connect it clearly to your mission. Identify early adopters to model success, provide extra support for those less comfortable, and create forums for open conversation.

Most importantly, honor the experience people bring.

If you respect their value and invite them to help shape the transition, they’ll be far more likely to embrace it.

Honor Expertise to Ease AI Adoption

Hassan Elbiali
Owner, Agendapedia

One HR policy that consistently encounters pushback is mandatory return-to-office requirements after extended remote work periods.

Many employees value the flexibility and autonomy of remote work; sudden shifts can feel restrictive or dismissive of individual needs.
To address this resistance, HR leaders should prioritize transparent communication—clearly outlining the business rationale and listening to employee concerns.

Incorporating flexible hybrid options, gathering regular feedback, and actively involving staff in policy discussions builds trust and fosters buy-in.

By demonstrating empathy and a willingness to adapt, companies can ease the transition and maintain morale.

Empathy + Options Soften Return-to-Office Pushback

James Bernard
Principal Owner, Alcatraz Escape Games

I run haunted attractions and escape rooms in Utah, so I’ve dealt with plenty of team resistance–especially around our actor training requirements and safety protocols.

The biggest pushback I’ve seen is against time restrictions during team activities.

When we introduced the 5-minute rule at Alcatraz Escape Games (if your team is stuck for 5+ minutes without progress, you must ask for a hint), corporate groups initially hated it. They saw it as admitting defeat. But when I showed them completion data–teams using hints strategically had an 87% escape rate vs. 34% for teams who refused help–the resistance melted away.

People want to win more than they want to be stubborn.

My approach is to frame policies around success metrics, not compliance.

Instead of “you have to ask for hints,” I positioned it as “here’s how winning teams manage their 60 minutes.”

At Castle of Chaos, when we mandated that actors complete improv training, I didn’t sell it as a requirement–I showed them footage of guest reactions when actors adapted in real-time versus following scripts. Suddenly everyone wanted that training.

The key is making the policy feel like a competitive advantage for them, not a restriction on them. Show the scoreboard, not the rulebook.

Show the Scoreboard, Not the Rulebook

Gerald Michaels
Owner, Adept Construction

I’ve been running a family roofing company in the Chicago suburbs since 1997, so I’ve seen my share of policy battles with crews.

The one that gets the most pushback? Mandatory pre-job site photos and documentation. When we required every team to spend 15 minutes before starting work photographing existing conditions–not just the roof, but landscaping, driveways, AC units–the complaints were instant. Guys saw it as wasted time when they could be setting up ladders.

I fixed it by showing them the insurance claim we avoided in Downers Grove.

A homeowner tried to say we cracked their driveway during a tear-off, but our pre-job photos proved that crack existed before we arrived.

That single documentation saved us a $3,200 repair bill and kept our insurance rates from spiking. I told the crew: “You’re not taking pictures for me–you’re protecting yourself from getting blamed for damage you didn’t cause.”

The real shift happened when one of our longtime foremen had a customer claim we damaged their gutter during a Villa Park job. He pulled up his time-stamped photos showing the gutter was already dented, and the complaint died immediately. Now the same guys who fought the policy are the ones who take the most thorough photos–they realize it’s 15 minutes of protection against weeks of headaches and disputes that could tank their reputation.

Fifteen Minutes of Photos Beats Weeks of Headaches

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The Accountability Reset: How to Rebuild Discipline Without Killing Morale

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The Accountability Reset: How to Rebuild Discipline Without Killing Morale

In workplaces where discipline quietly erodes—through missed deadlines, inconsistent effort, or subtle disengagement—a deeper question emerges: what if the real issue isn’t defiance, but a lack of clarity, visibility, or meaningful connection? 

On HRSpotlight, seasoned HR leaders, CEOs, founders, and culture experts reveal practical, non-punitive ways to reverse the slide without leaning on fear or heavy-handed rules. 

From using the 9-box grid to tailor performance interventions, rebuilding clarity through values-driven conversations, creating visible feedback loops and real-time metrics, recognizing positive consistency, training leaders in early, compassionate coaching, and aligning rewards with individual motivators—these voices emphasize prevention over punishment. 

They show how transparency, data, empathy, and shared purpose can transform slipping standards into self-sustaining accountability. 

Their collective experience proves that when employees understand the “why,” see the impact of their actions, and feel supported rather than policed, discipline stops being enforced and starts becoming the natural byproduct of a healthy, high-trust culture.

Read on!

Sam Cook
Content Director, MentorcliQ

We interact with HR leaders daily on different strategies to boost employee engagement (a key discipline issue).

Many in our community are repurposing the 9-box grid template to identify and address the cross-section between performance and potential.

Traditionally a succession-planning tool, it can also serve as a strategic framework to help formulate their performance improvement plan.

Let’s say you have two employees with notable disciplinary issues. When applying the 9-box grid, one has high potential and low performance, while the other has low potential and low performance. These two won’t be treated the same in their PIP; you may even decide not to use a PIP for the high performer, but take a different approach altogether.
It’s a key differentiation tool for improving discipline outcomes

9-Box Grid Tailors Discipline Interventions

Beverly Beuermann-King
CSP, Workplace Mental Health

When behaviour issues begin to increase, the solution is rarely to rely on more negative, punitive discipline.

The focus should be more on clarity, consistency, and culture. HR can start by revisiting expectations through a values-driven lens.

When employees understand what is expected and why it matters, behaviour shifts.

Reinforce those expectations through ongoing conversations, not just corrective action.

Provide leaders with the skills to address issues early, using supportive but direct language that prevents problems from escalating.

Finally, align hiring, promotion, and accountability processes with your core values; people rise—or fall—to the standards you demonstrate every day.

As I often remind the leaders that I work with: “Toxicity doesn’t take root in a culture that consistently communicates expectations and follows through. Values only matter when they shape behaviour and are lived out loud.”

Values Clarity Prevents Discipline Decline

Milos Eric
Co-Founder, OysterLink

When discipline suffers in the workplace, the role of Human Resources should go beyond simply acting as a disciplinarian and look to discover the “why” of the change in behavior.

More often than not, when discipline suffers, it is a sign of burnout, a lack of clarity around expectations, or disengagement rather than being deliberately defiant.

The critical first step is to begin a conversation, conducting listening sessions or pulse surveys to determine the root cause before hurrying to corrective action.

Once HR has an understanding of what is driving the lack of discipline, they should begin to rebuild structure through clear accountability systems and a positive reinforcement approach.

Rather than operating from a place of warnings to uphold the standards, the use of recognition programs that promote professional consistency can, over time, reset acceptable standards naturally.

Managers also need to be coached to model expected behavior, as cultural behavior emanates from a top-down approach.

At its core, restoring discipline is about restoring a sense of purpose.

When employees feel seen and supported and connect to the mission of the company, structure and accountability to that structure become the norm.

Root Cause Listening Restores Purpose

Dr. Nika White
Organizational Development, Nikawhite

An Emotional Regulation Specialist and organizational culture consultant who studies how connection impacts both well-being, human-centered workplaces, and performance.

Employee discipline improves when organizations move from control to clarity.

Most behavioral issues stem from unclear expectations, inconsistent feedback, or leaders modeling the wrong tone.

HR’s role is to reset alignment—by defining behavioral standards, reinforcing accountability through coaching rather than punishment, and training managers in emotional regulation.

When leaders respond calmly and consistently, they de-escalate tension and model self-management.

Pairing this with transparent recognition systems and early, compassionate intervention restores trust and stability.

Discipline then becomes a shared commitment to the culture, not a top-down demand.

Calm Coaching Builds Shared Accountability

James Bowdler
Founder, Prime Carers

PrimeCarers is a remote-first tech-driven company that connects families with independent at-home caregivers.

I also have experience in enterprise consulting, machine learning, and open innovation.

Discipline will erode if your system stops making good behavior visible or meaningful.

Simply showing data about who follows through and who doesn’t can be helpful.

Building feedback loops within the workflow helps your people understand how their consistency affects the team as a whole as it helps reset norms faster than formal intervention.

People respond to patterns they can see.

Visible Feedback Resets Behavior Norms

Richard Dalder
Business Development Manager, Tradervue

When discipline lapses in the workplace, it can create tension and disrupt the harmony that teams need to thrive.

HR has an important task in addressing these issues with empathy and firmness.

It starts with having honest conversations about what is expected, making sure everyone understands the shared responsibility to maintain a respectful environment.

Clear guidelines that are applied fairly help employees feel secure and respected, knowing that rules exist to protect everyone equally.

Managers should be supported to address small problems before they grow larger, showing care for both the individual and the team.

Creating safe spaces for employees to share concerns without fear promotes trust and openness.

Fair Guidelines Foster Trust Early

Ryan McEachron
CEO, ISU Insurance Services

We pushed our clients at ISU Armac to implement mandatory safety training programs—not just because it reduces workers’ comp premiums (which it does, significantly), but because it creates a culture of accountability.

When employees understand that safety violations or performance lapses directly impact their coworkers’ wellbeing and the company’s ability to stay in business, behavior shifts fast.

One manufacturing client cut incident reports by 40% in six months just by adding monthly hazard identification sessions.

The other piece nobody talks about: document everything from day one. I learned this chairing the Planning Commission—vague standards get you nowhere.

HR needs written policies with specific, measurable behaviors and consequences.
Then actually use them consistently. We’ve seen employment practices liability claims skyrocket when companies let problems slide, then suddenly crack down. That inconsistency is lawsuit fuel.

Safety Training Creates Real Accountability

Matthew Marshall
Co-Owner, Wright Home Services

I’ve scaled two home services companies, and here’s what most people miss: declining discipline is almost always a measurement problem, not an attitude problem.

At Wright Home Services, we turned this around by making performance visible in real-time through our CRM system.

We tied individual tech metrics—completion times, customer satisfaction scores, callback rates—to monthly team dashboards that everyone could see.

When one of our HVAC techs saw his first-call resolution rate was 12% below the team average, he self-corrected without a single HR conversation.

The transparency created accountability without the confrontation.

The other piece nobody talks about: reward systems break before discipline does.

We launched a referral program that paid out within 48 hours of a completed job, and suddenly our top performers had a tangible reason to maintain standards.

Poor performers became obvious by contrast, not by complaint.

HR’s real job here is making sure managers have data to point to instead of feelings to argue about.

Once you can show someone their numbers versus team numbers, discipline conversations become collaborative problem-solving, not adversarial.

The few who still don’t respond just fire themselves through their own metrics.

Real-Time Metrics Drive Self-Correction

Katherine King
Co-Founder & CEO, Dazychain

Money is the obvious reward, but if not available here are a few measures HR can implement in order to address and improve employee discipline:

– Make sure the goals and the deadlines are crystal clear. Often employees can’t articulate their job description because there is a disconnect between what they are hired and compensated for and what they are being asked to do.

– Identify what is important to individuals and teams and focus on incorporating those reward systems into milestones and goals.

A good reward is defined differently across cultures, so get leadership involved and ask individuals and teams “What does success look like this quarter/year” The answers pave the roadway to effective reward systems and ultimately behavioral change.

Personalized Rewards Shape Desired Behavior

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Individual Contributors:

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Beyond the Backlash: How to Address Resistance to Unpopular HR Policies

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Beyond the Backlash: How to Address Resistance to Unpopular HR Policies

In workplaces where policies often feel imposed rather than understood, a recurring tension surfaces: employees resist certain rules not out of laziness, but because they perceive them as disconnected from their daily realities, productivity, or personal lives. 

Yet time and again, the same “problematic” policies—when reframed with transparency, data, empathy, and ownership—transform from sources of friction into drivers of trust, performance, and loyalty. 

On HRSpotlight, seasoned CEOs, founders, physicians, and HR strategists candidly share the one policy that consistently sparks the strongest pushback in their organizations, along with the practical, sometimes counter-intuitive ways they turned resistance into buy-in. 

From mandatory donor updates and 24/7 on-call rotations to cybersecurity simulations, process documentation, post-job photo requirements, return-to-office mandates, and strict cancellation fees—these leaders reveal how showing the “why” (with real numbers, stories, flexibility, or autonomy) shifts mindsets from “this is a burden” to “this protects and benefits us all.” 

Their collective experience proves that the toughest policies can become the strongest cultural assets when handled with clarity and care.

Read on!

Chase McKee RAS
Founder & CEO, Rocket Alumni Solutions

I’ve grown Rocket Alumni Solutions to $3M+ ARR, and the policy that creates the most friction is mandatory donor/stakeholder update cadences.

When we first required our team to send monthly progress reports to clients, they saw it as busywork that pulled them away from product development and sales.

The resistance crumbled when I showed them retention data.

After implementing our monthly update system–short videos, personalized emails–our donor retention rate jumped enough to secure our path to $2.4M ARR.

One school we worked with saw repeat donations rise 25% purely because contributors could see their impact in real time.

I addressed pushback by letting the team see the business math: those 20 minutes of monthly updates generated more revenue than an extra sales demo.

When your crew understands that communication isn’t overhead but a revenue driver, they stop viewing it as a chore and start treating it like the strategic advantage it actually is.

The breakthrough happened when our sales team noticed prospects asking fewer skeptical questions because our existing clients were already broadcasting updates.

That social proof cut our demo-to-close time and boosted our close rate to 30% weekly.

Now the team protects update time like it’s sacred.

Monthly Updates Drive Revenue, Not Busywork

Joseph Castranova
Founder & CEO, Resting Rainbow

I run a pet cremation company with 11 locations, and the pushback I see most is around our 24/7 availability requirement.

When we built this model after losing three family pets, I knew families needed us at 2 AM on Christmas–not business hours–but staff initially hated the unpredictability.

The turning point was letting our Tampa franchise owners, the Bakers, redesign their own rotation system.

Instead of forcing a corporate schedule, they created a local on-call structure that fit their team’s lives.

Their location now has our lowest turnover and highest Google reviews because the team felt ownership over the solution.

What worked was transparency about the stakes.

I showed everyone our turnaround data: families who reach us within 2 hours of their pet passing are 3x more likely to choose private cremation and leave positive reviews.

When your German Shepherd dies at home on a Saturday night, you’re not waiting until Monday–and neither should our response time.

Now our 24/7 policy is a recruitment advantage.

New hires see it as purpose-driven work, not punishment, because we tied the inconvenience directly to the impact: giving families dignity in their worst moment instead of making them wait with their deceased pet for days.

Local Shift Redesign Cuts Turnover Fast

Mitch Johnson
CEO, Prolink IT Services

I’ve been managing IT teams at ProLink for over 20 years, and the policy that gets the most consistent pushback is mandatory cybersecurity training and phishing simulation tests. Employees hate feeling tested or “caught” by fake phishing emails we send internally.

The resistance comes from embarrassment–nobody wants to be the person who clicked the wrong link in front of their coworkers.

When we first rolled this out, I had staff complaining it felt like a “gotcha” game rather than actual security.

One accounting team member even said she felt “set up to fail” after clicking a simulated phishing email that looked exactly like our payroll system.

I fixed this by making failures anonymous and reframing the whole thing around business survival, not individual performance.

I showed our team real breach data–we had a client lose 4 hours of productivity company-wide (that’s $5,600/minute in downtime) because one employee clicked a malicious attachment.

When people see that their click could shut down the entire business and cost everyone their job, suddenly a 10-minute training feels like cheap insurance.

The key was removing shame from the equation.

We stopped announcing who failed simulations and started celebrating when click rates dropped month-over-month as a team win.

Once it became “us versus hackers” instead of “management testing employees,” participation went from 60% to 94% in three months.

Anonymize Training, Unite Team vs Hackers

Dr. Cheryl Twu
OB-GYN, Wellness OBGYN

I’m an OBGYN running a private practice, not an HR professional, but I face constant pushback on one policy that mirrors what many employers deal with: our 24-hour cancellation requirement.

Patients hate being told they can’t cancel same-day without a fee, especially when they’re genuinely sick or dealing with childcare emergencies.

What changed everything was transparency about the real impact.

I started explaining during first visits that when someone cancels last-minute, another patient who desperately needs that slot–sometimes waiting weeks for fertility concerns or abnormal bleeding–loses out.

I share that we keep a waitlist specifically to fill those gaps, so giving us notice means we can help someone else that same day.

The resistance dropped dramatically once patients understood they weren’t just inconveniencing me, but other women in their community.

We now have about 89% compliance with our cancellation policy versus maybe 60% before. I also built in flexibility–if you’re genuinely in the ER or have a fever, we waive it with documentation, which shows we’re reasonable humans.

The lesson translates everywhere: replace “because it’s the rule” with “here’s who benefits when you follow this.”

People resist arbitrary control but will cooperate when they see themselves as part of a functioning system that serves everyone fairly.

Fees Help Patients, Compliance Soars

Doug Lindqvist
General Manager, Pinnacle Signage

I manufacture safety signage, so I see this play out differently–the pushback comes before the policy even exists.

Businesses resist implementing proper signage requirements because they see it as bureaucratic box-ticking. Then someone gets hurt in an unmarked area, and suddenly it’s urgent.

The pattern I’ve noticed across mining, construction, and agriculture clients is that resistance drops when you show them the near-miss reports from their own sites.

One distributor I work with in outback Queensland started tracking incidents in areas without proper wayfinding–turned out 60% of their “minor” workplace injuries happened in zones where employees genuinely didn’t know they needed PPE or where restricted areas began.

When site managers saw that data pulled from their own logbooks, the conversation shifted from “do we really need more signs” to “can you get these here by Thursday.”

I’ve found the fastest way to kill resistance is to do a site walk with the person pushing back and just ask questions.

“Where would a new employee think they’re allowed to go here?” or “If someone’s rushing to meet a deadline, what’s the shortcut they’d take?” When they talk through their own space, they spot the gaps themselves.

Then it’s not me selling them on compliance–it’s them solving a problem they just realized they had.

Site Walks Turn Resistance Into Solutions

Mahir Iskender
Founder, KNDR

I’ve scaled multiple organizations and the policy that consistently gets the hardest pushback is mandatory documentation of processes.

When I implemented documentation requirements at my companies, especially at Rabalon, team members saw it as bureaucratic overhead that slowed down their actual work.

I fixed this by tying it directly to their autonomy. I told the team: document your process once, and you’ll never have to answer the same question twice.

At KNDR, one of our strategists spent 90 minutes creating a donor segmentation workflow doc–within three weeks, she had freed up 6 hours per week because junior team members could self-serve instead of interrupting her.

The resistance vanished when I made it transactional: every undocumented process meant they’d be on-call for questions indefinitely.

I framed it as “document it now and own your calendar, or stay in constant interrupt mode forever.”

Once people realized documentation was buying back their time rather than consuming it, adoption went from 20% to nearly complete within a month.

Documentation Buys Back Your Calendar

Amber Pirog
Owner, Oriole Basement Waterproofing

I run a 70-year-old family waterproofing and foundation repair company in Maryland, so I’ve had to steer policy resistance across both field crews and office staff in a traditional trades business.

The biggest pushback I get is around mandatory post-job photo documentation and customer follow-up calls.

Our technicians hated it at first–they saw it as paperwork that kept them from the next job and cut into their productivity.
Guys who’d been waterproofing basements for 20+ years felt like we didn’t trust their work.

I fixed it by showing them our BBB complaint data before and after we implemented the policy.

Complaints dropped 67% in eight months, and we won our third straight Angi Super Service Award.

More importantly, I started sharing Google reviews in our weekly huddles where customers specifically praised individual techs by name–suddenly those same resistant crew members were asking me to make sure their photos looked good before sending.

The trick in a trade business is proving the policy protects their reputation, not questions it.

When my foundation crew chief saw a photo he took get printed in a case study that landed us a $40K commercial contract, he became the biggest enforcer of the documentation policy on his team.

Photos Protect Reputation, Crew Enforces

Usama Chaudhry
CEO & Founder, Primus Workforce Ltd

The remote work policy, especially when requiring employees to return to the office, often sparks the most resistance. After enjoying flexibility, many see this change as a setback to work-life balance.

To ease pushback, focus on transparency and empathy:

Communicate openly: Listen to employees’ concerns and explain the reasons behind the change.

Offer flexibility: Where possible, adopt hybrid or occasional remote work options.

Reframe the policy: Position it as a move toward collaboration and stronger team culture, not just a mandate.

Pilot first: Test the policy, gather feedback, and adjust accordingly.

The key to success is blending company needs with employee well-being, and showing that flexibility, within reason, is still part of the company culture.

Empathy + Flexibility Eases Office Return

Lynnette Zipp
VP of Strategic HR & Consultant, Clearwater Analytics

The policy employees push back on most is definitely return to office.

In a highly digital work world, employees continually argue on the value of being in the office while they are sitting behind a computer screen attending Zoom meetings.

One way I recommend that companies minimize this is by encouraging structured in-office days. For example, many companies require two to three days in the office and leave it up to the team to decide which days employees must come in.

I think this is a flawed approach and recommend structured clear guardrails for the teams, such as everyone required to be in office Tuesday – Thursday.

This maximizes the in-person time, allowing time for organic bonding, and building the human-to-human sense of belonging.

If an employee feels out on an island by themselves, find them an in-office buddy.

Time and time again, we know that personal connections strengthen the workplace bond and increase employee engagement and retention.

Fixed Office Days Build Belonging

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Individual Contributors:

Answer our latest queries and submit your unique insights:
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