Menu

HRleaders

Pivot vs. Path: Guidance from Business Leaders for the Recently Laid Off

by

Pivot vs. Path: Guidance from Business Leaders for the Recently Laid Off

In the disorienting aftermath of a layoff—when urgency screams “apply now!” and fear whispers “settle for anything”—a quieter, wiser path often emerges: the deliberate pause that separates reaction from reinvention. 

What if this unwanted break isn’t just survival time, but a rare chance to interrogate what truly energizes you, what industries still hold promise, and which skills remain timeless? 

On HRSpotlight, accomplished founders, physicians, recruiters, coaches, and executives offer grounded, battle-tested guidance for that uncertain crossroads. 

They urge starting with honest reflection—dissecting the layoff’s cause, auditing past joys and drains, mapping transferable strengths, and testing small experiments—before committing to a frantic job hunt or hasty pivot. 

From spotting unmet needs in your field (like Dr. Seth Crapp did in pediatric radiology) to reframing the moment as purposeful redesign, these voices emphasize intention over impulse, clarity over speed, and alignment over reaction. 

Their insights remind us: the strongest comeback begins not with a resume blast, but with self-honesty and strategic breathing room.

Read on!

Laura Nguyen
Author, Career Break Compass

When you’re laid off, the instinct is to move fast: to update the résumé, apply, fix it. But first, give yourself permission to play.

Do something that brings you joy and resets your nervous system: take a long walk, cook a meal from scratch, or call a friend who makes you laugh.

Small joys restore energy before big decisions.

Then, pause and reflect. Journal what you loved and loathed about your last role. Notice where you felt proud, and where you felt small. This reflection rebuilds confidence and direction.

Next, plan. Update your résumé with impact metrics, take an online course, to learn new skills, and list the people in your network you’d like to reconnect with.

Finally, pursue with intention. Reach out to those contacts, set weekly goals for job exploration, and track your progress.

A layoff isn’t an ending. It’s a turning point toward clarity, confidence, and choice.

Play First, Reflect, Then Pursue Intentionally

Lily Shanks
CRC, My Internal Weather

As someone with personal and coaching experience around abrupt (and major) career shifts, what seems like a job “loss” could be a massive opportunity and gift to clarify and thrive in your career going forward.

Resist any fears – financial or otherwise – urging you to grab the first offer or impulsively change careers. Instead, capitalize on this time to reflect and invest attention in your future.

Consider:
– Assess what you liked and disliked about your recent job, and possibly previous jobs. What would you have changed?
– Write about your dream job/career. Imagine the most enjoyable, fulfilling scenario!
– Avoid job tunnel-vision. Yes, careers matter. So do health, relationships, hobbies, and more! How does your non-work life inform your future?

Finally, whether you plan to change careers, continue in the same field, or can’t decide, take one action to explore options aligned with your desired path.

Dream Job Vision Guides Next Move

Kim Wibbs
Lighting & Design Consultant, Residence Supply

Layoffs can feel like a hard stop, but they often mark the beginning of your most intentional chapter.

Before pivoting, take stock of what energized you most in your previous role — not just the tasks, but the impact you enjoyed making.

Sometimes the right move isn’t a full career change, but a reframed version of what you already do best.

I always recommend exploring your next step through small experiments: freelance projects, certifications, or even informational interviews.

These let you test new waters without burning bridges.

Whether you pivot or stay your course, choose a direction that aligns with your evolving strengths, not your past title.

Small Experiments Test Pivot or Stay

Dr. Seth Crapp
Founder & CEO, Specialty Focused Radiology

I got laid off during the pandemic when radiology volumes crashed by 40-50% nationwide and practices were cutting doctors across specialties.

I had just launched South Florida Radiology—terrible timing. I had to choose: find stable employment or keep building my company during the worst possible market conditions.

I stayed because I could see a specific problem nobody was solving: pediatric hospitals and community facilities had zero access to pediatric radiologists after-hours and on weekends.

Kids were waiting 12-18 hours for reads or getting misdiagnosed by general radiologists unfamiliar with pediatric imaging.

That gap was real, urgent, and I had the exact credentials to fill it.

Here’s my test: can you point to a concrete problem you’ve already solved that still needs solving at scale? Not “I’m good at marketing” but “I reduced ER wait times by 6 hours for pediatric imaging reads.”

If you’ve got receipts like that, double down even when it’s scary. If you’re reaching for vague skills, explore the pivot.

One move that saved me: I called 8-10 hospital administrators during the valley and asked what kept them up at night.

Four said “we’re sending pediatric cases to general roads and getting callbacks.

” That confirmation—that my solution matched their actual pain—gave me the conviction to ride it out.

We’re now covering 50+ hospital partnerships because I stuck with the problem I could uniquely solve.

Solve Real Problems, Double Down Boldly

Kathy Bremer
Managing Partner, Boardwalk Consulting

When someone’s been laid off, the instinct is to act fast—update the résumé, polish the LinkedIn profile, and start applying.

But before you do, take a breath and look inward. The real question isn’t what’s next?—it’s what’s right for me now?

Start by asking: What do I love doing? What drains me? What am I good at—and what truly energizes me?

You are a unique mix of strengths, experiences, and values. That combination is your competitive advantage.

As an executive recruiter and someone who’s navigated 5 career transitions, I’ve seen again and again that purpose drives clarity.

Your purpose evolves over time, and when you align your next move with your purpose—what you’re meant to do in this season of your life—you not only find work faster, you find work that fits and fulfills you.

Align Next Step with Evolving Purpose

Daniel Reynolds
Marketing Director, Dynamo LED Displays

Start with demand and strengths.

Map your wins and transferable skills to roles hiring now.

In our AV/LED world, candidates who show measurable outcomes and fluency with workflows like CMS, content ops, or Novastar/Brompton control land fast.

If your lane has momentum, stay the course while you test a pivot on the side.

Run a 30-day sprint. 5 informational chats a week, a targeted portfolio, and one small paid project to validate fit.

Add quick credentials if useful, e.g., CTS, GA4, or HubSpot.
Decide by evidence, not fear.

Track interviews, offers, and learning pace.

30-Day Sprint Validates Career Choices

Elia Guidorzi
Marketing Director, Techni Waterjet

Start with a one-page impact inventory: projects and measurable wins.

Example: cut scrap 18% and lifted uptime 7% by fixing abrasive feed.

If your results are process-agnostic (CNC, CAM, lean), a pivot to applications, automation, or technical sales are low risk.

If you have niche depth (5-axis waterjet, taper compensation, pierce strategies), double down with OEMs or integrators where that skill earns a premium.

Bridge fast with targeted certs and proof: OSHA 30, PLC basics, and CAM refreshers.

Build a simple portfolio with brief case studies and nesting reports. Ask your supplier network for leads.

Either path works if you can show gains in uptime, accuracy, and cost.

Impact Inventory Shapes Low-Risk Pivot

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Individual Contributors:

Answer our latest queries and submit your unique insights:
https://bit.ly/SubmitBrandWorxInsight

Submit your article:
https://bit.ly/SubmitBrandWorxArticle

PR Representatives:

Answer the latest queries and submit insights for your client: https://bit.ly/BrandWorxInsightSubmissions

Submit an article for your client:
https://bit.ly/BrandWorxArticleSubmissions


Please direct any additional questions to: connect@brandworx.digital

Recent Posts

Discover the latest HR Tips and trends with our weekly newsletters!

The Layoff Crossroads: Should You Pivot or Stick to Your Path?

by

The Layoff Crossroads: Should You Pivot or Stick to Your Path?

Getting laid off feels like the floor just disappeared, yet every founder, CEO, and industry veteran we spoke to has the same quiet confession: some of their greatest chapters began the day they were shown the door.

The question isn’t “Should I stay or should I go?”—it’s “What evidence do I actually have that my best work is behind me in this field… or still ahead of me somewhere else?”

We asked nine battle-tested leaders who have started companies, switched industries, survived recessions, and turned side hustles into empires one simple thing: If someone they cared about was laid off tomorrow and genuinely unsure whether to double down or leap, what would they say over coffee?

Their answers are raw, specific, and surprisingly consistent: stop treating it as a binary choice between loyalty and betrayal. Treat it as a forced skills audit with the best timing you’ll ever get.

Read on!

Mike Erickson
Founder & CEO, AFMS

I’ve been in the logistics industry for over three decades, starting as a District Manager at Airborne Express before founding AFMS in 1992.

I’ve seen thousands of supply chain professionals steer career transitions, and here’s what actually matters from what I’ve observed.

The biggest mistake I see is treating this as an either/or decision when it should be a skills audit.

When I started AFMS, I wasn’t abandoning logistics–I was taking my carrier relationship knowledge and applying it differently.

We just helped a client save $2.3M annually by auditing their freight invoices, work that required the same attention to detail I used managing districts, just redirected.

Ask yourself: what specific skill made you valuable in your last role, not just your job title.

Right now in 2025, supply chains are in chaos–87% of shippers expect volume increases but 59% lack demand forecasting insight according to recent data I’ve seen.

That’s not a problem for your old industry or a new one, that’s an opportunity gap.

I watch companies spend 22% of operating budgets on logistics while leaving money on the table through poor carrier negotiations.
If you can solve expensive problems, the industry label matters less than you think.

One practical test: spend two weeks talking to people in adjacent roles to what you did.

I’ve found the best pivots happen when someone finds their core skill (analyzing data, managing vendor relationships, optimizing processes) is desperately needed somewhere unexpected.

A former client’s supply chain analyst just moved into healthcare procurement–same negotiation principles, different products, 40% salary bump.

Skills Don’t Expire, Labels Do

Seth Capp
Division Chief Pediatric Imaging, Specialty Focused Radiology

I faced this exact decision during the pandemic when radiology volume dropped 40-50% nationwide and doctors were getting laid off across all specialties.

I had just launched my company and had to choose: shut it down for stable employment, or push through the uncertainty.

I stuck with my path, but I transformed how I executed it. The pandemic proved telemedicine worked in radiology–something many doubted before.

Instead of just trying to survive the volume drop, I launched Pediatric Teleradiology Partners to fill coverage gaps that became critical when facilities couldn’t staff properly.

The crisis revealed the real need.

Here’s what actually matters: can you see a specific gap or problem in your current industry that you’re positioned to solve differently?

I didn’t leave radiology–I changed how radiology gets delivered. That’s less risky than starting completely over, but still lets you build something new.

The Goldman Sachs 10KSB program taught me that pivoting within your domain beats jumping ship entirely.

You already understand the pain points, the players, and the economics.

Use a disruption as a reason to rebuild better, not abandon what you know.

Crisis Revealed the Real Need

Rudy Mosketti
Founder, Rudy’s Smokehouse

I’ve been exactly where you are.

After 40 years in the restaurant industry, I got laid off and had to decide whether to keep chasing the same roles or finally take the leap I’d been thinking about.

In 2005, I opened Rudy’s Smokehouse instead of looking for another restaurant job.

Here’s what made the difference: I didn’t pivot to something completely new–I took everything I knew about restaurants and applied it my own way.

The skills were the same, but now I controlled the direction.

That meant I could build in things like our Tuesday charity program, which no corporate restaurant would’ve let me do.

My honest advice? If you’re burned out on your industry, pivot.

If you’re just burned out on your employer, stay in your lane but change the environment.

I wasn’t tired of restaurants–I was tired of not having control over how I served people.

Twenty years later, I’m still here greeting guests at the door because I picked the right problem to solve.

The market will tell you fast if you made the right call. We became one of Central Ohio’s top BBQ spots because I stuck with what I knew but did it on my own terms.

Burned Out on Bosses, Not BBQ

Travis Bloomfield
Managing Partner & CEO, Provisio Partners

I’ve made this exact call twice–once leaving the Air Force to enter consulting, then again co-founding Provisio in 2017.

Here’s what nobody tells you: the decision isn’t really about the industry or role. It’s about whether you can clearly articulate what problem you’re solving by making the move.

When I left military air traffic control, I didn’t just “go into tech consulting.” I saw organizations struggling with operational chaos that my Air Force systems-thinking could fix.

At Provisio, we didn’t just start another consulting firm–we identified that human services nonprofits had zero Salesforce partners who actually understood their world. That specificity mattered more than any industry credential.

The layoff gives you one advantage most people don’t have: permission to be honest about what wasn’t working.

Before you decide to pivot or stay, write down the actual daily tasks that energized you versus drained you in your last role.

When we work with nonprofits going through funding freezes, the ones who survive aren’t the ones with the most resources–they’re the ones who know exactly which activities drive their mission forward and which are just organizational theater.

Test your hypothesis before you commit.

One of our clients at CASL was collecting data on dozens of programs but had no idea which ones actually moved the needle.

Once we built dashboards showing their chef training graduates earned $16.25/hour versus $14.20 in other programs, they knew where to double down.

Do the same with your career–find a way to validate your pivot direction through a project, freelance work, or even structured conversations with people already doing it.

Solve a Problem, Not a Title

Brian Nguyen
Managing Partner, Universal Law Group

I actually made this exact pivot myself. I started at USC as a pre-med student with a clear path ahead, but quickly realized I had a weak stomach for blood and struggled with chemistry.

Instead of forcing myself down the wrong path, I switched to law–and it completely changed my trajectory.

Here’s what I learned: your current skills transfer more than you think.

When I left the DA’s office in 2007 to join a labor and employment firm, then later moved into personal injury and criminal defense, each transition built on what I’d already learned.

My prosecution experience now helps me maximize settlements for injury clients because I understand how the other side thinks.

My advice is to evaluate whether you’re running from something or toward something. I wasn’t running from medicine–I was moving toward work that actually fit my strengths.

If you’re genuinely drawn to a new industry, that pull matters more than the comfort of familiarity.

But if you’re just frustrated with one bad situation, consider whether a different role in your current field might be the better move.

The market rewards specialized expertise, but it also values people who can connect different disciplines.

My pre-med background gives our case managers an edge when evaluating medical claims that pure legal training wouldn’t provide.

Whatever you choose, find ways to make your diverse experience an asset rather than treating it like starting over.

Run Toward Fit, Not From Fear

Jeff Bogue
President, Momentum Ministry Partners

I’ve led Grace Church through major transitions over 30+ years, including our “30 campuses in 30 years” vision that required constant pivots. When we expanded from one location to eight campuses across three states, I had to personally wrestle with whether to keep doing what worked or completely reimagine our approach.

Here’s what I learned: the question isn’t “which path is safer”–it’s “where can I create the most Kingdom impact right now?”

When I became President of Momentum Ministry Partners in 2020, I had nearly two decades as a pastor and board member there, but stepping into the CEO role during a pandemic was terrifying.

I brought my pastoral leadership experience into organizational leadership, and that “mismatched” background became our strength.

We launched new initiatives like Momentum Marketplace specifically because I understood both church leadership and marketplace challenges from living in that tension myself.

My practical advice: look at your layoff as a forced margin to ask better questions. I tell our ministry leaders at Grace College Akron–don’t just ask “what job can I get?”

Ask “what problems do I see that I’m uniquely positioned to solve?”

Your current industry knowledge plus fresh outside perspective from a new field might be exactly what someone needs.

I’ve built a 150+ person staff by hiring people who brought unexpected combinations of experience.

One concrete step: spend this week writing down every problem you noticed in your old role that annoyed you.

Then research which industries desperately need someone who understands those exact problems.

When we expanded Grace Church, our biggest hires weren’t church professionals–they were business people who saw operational gaps we couldn’t even name.

Your layoff might be God clearing the deck so you can see opportunities you were too busy to notice.

Layoff Is Forced Margin for Clarity

Dan Keiser
Principal Architect, Keiser Design Group

I’ve been through economic downturns and career uncertainty myself–I graduated in 1993 during a recession and couldn’t return to my hometown like I’d planned.

My advice: don’t make the decision based on fear or pressure.

Take two weeks to really think about what’s been eating at you before the layoff happened.

When I was bouncing between three different firms early in my career, I wasn’t just job-hopping–I was intentionally building diverse experience.

I went from a 3-person firm to an 8-person firm to a 25-person firm, each teaching me something different.

That “wandering” became the foundation for starting KDG in 1995.

Sometimes what looks like a setback is actually positioning you for something better.

Here’s what I’d do: make a list of the projects or moments in your career when you felt most alive.

For me, it was those personal architecture projects I was doing on the side while working full-time–I had about 10 per year going while at Sullivan Bruck.

That itch told me everything I needed to know. If your list points back to your current field, stay the course. If it points somewhere else, you’ve got your answer.

One practical move: while you’re deciding, find a way to teach or mentor in your field.

I stumbled into teaching at Gahanna Lincoln High School in 1999 through a random newspaper ad, and it became the bridge that let me build KDG on the side.

Teaching clarifies what you actually know and love about your work, and it keeps you connected to your industry without the pressure of a full-time role.

Side Projects Whisper the Truth

Mina Daryoushfar
CEO & President, Rug Source

I came to the US as an immigrant in 2000 with nothing but my parents’ support and started in the rug business in 2002–zero connections, zero industry background.

Eight years later in 2010, I left that job security to open Rug Source.

That terrifying leap taught me something: your “wrong” timing might be the market’s perfect timing.

Here’s what nobody tells you about pivoting–your old industry knowledge doesn’t disappear, it becomes your edge somewhere unexpected.

When I started Rug Source, I wasn’t just selling rugs online like everyone else. I spent years learning how rugs are actually made, the craftsmanship behind hand-knotted pieces, which let me write product descriptions and answer customer questions in ways big-box stores couldn’t match.

That specific knowledge became our differentiation and why customers email us saying they “absolutely rely on getting excellent rugs at good prices” from us specifically.

My practical move: spend two weeks talking to people who frustrate easily with products in your old industry.

I mean actually call them, don’t just survey.

When someone got a rug delivered that didn’t match their expectations, I didn’t just process a return–I learned exactly what information was missing from our site.

Those conversations revealed that people needed guidance on rug sizes for specific rooms, which became our most-visited content and drives sales daily.

One thing I wish I’d known earlier–being laid off removes the guilt of exploring.

I spent evenings doing kickboxing and powerlifting at my gym while building Rug Source, and that physical separation from “work mode” let my brain make connections I’d have missed sitting at a desk.

Use this forced break to try one thing weekly that your old job schedule never allowed.

The pattern you notice might be your next business.

Old Knowledge, New Battlefield

Joshua McAfee
CEO & Founder, McAfee Institute

I’ve built careers from scratch in law enforcement, corporate security at Amazon, and now run a global certification company–so I’ve been on both sides of this decision multiple times.

The answer isn’t about the path itself, it’s about whether you’ve actually hit your ceiling or just hit a bad company.

Here’s what I do when someone asks me this: Look at the last five job postings in your field that excited you.

If you read them and think “I could crush that role but this company held me back,” stay in your lane.

When I left law enforcement for Amazon, I wasn’t leaving investigations–I was taking investigative thinking into a space that desperately needed it and would pay for it.

The real test is skill transferability versus starting over.

I see this constantly with our students–military investigators transitioning to corporate roles aren’t pivoting, they’re repositioning the same core skills.

One of our certified investigators went from local PD to a $140K fraud analyst role at a Fortune 500 in eight months.

Same investigative foundation, different application, way better compensation.

The only time I tell people to completely pivot is when their industry is dying or they’re physically burned out from the work itself.

Otherwise, you’re probably one strategic move away from the career you want–not a total rebuild.

Most people quit their industry two years before they would’ve broken through.

You Didn’t Hit a Ceiling, Just a Bad Company

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Recent Posts

Discover the latest HR Tips and trends with our weekly newsletters!

Rebuilding Trust: An HR Leader’s Guide to Post-Layoff Recovery

by

Rebuilding Trust: An HR Leader's Guide to Post-Layoff Recovery

When the layoff dust settles, the real crisis often begins—not among those who left, but among those who stayed.

Why do the survivors suddenly feel like the next target?

Why does trust evaporate overnight, and productivity quietly implodes?

This HR Spotlight dares to ask the question most leaders whisper in private: how do you heal a workforce that just watched its friends disappear?

From peer support circles to hormone panels for stress, from “Mission Moments” that re-anchor purpose to ruthless transparency about workload, seasoned HR pros and CEOs reveal the exact moves that turned shell-shocked teams into resilient ones.

Their answers expose a startling truth: post-layoff recovery isn’t about pep talks or pizza parties—it’s about proving, in real time, that the company still sees, values, and fights for the people who remain.

Read on!

Peter Whealy
Chief Elevation Officer, Elevate Potential

HR should no longer be limited to the label “Human Resources.”

It should be the organization’s People & Potential function, the engine that strengthens capability, builds trust, and enables leaders and teams to thrive as the world changes.

Its role is to cultivate the conditions where people can grow, adapt, and perform at their best, especially in moments of uncertainty.

Modern HR is the steward of trust, capability, and organisational coherence.

It helps people see possibility amid ambiguity, builds the connective tissue between teams, and ensures the organisation learns faster than the world around it.

At its best, HR inspires the organisation to Elevate its Potential: strengthening leadership identity, amplifying team capability, and orchestrating systems that unlock enterprise-wide value.

It is the catalyst that keeps the organisation human, even as technology accelerates everything else.

HR Evolves into People & Potential Powerhouse

Alexandru Samoila
Head of Operations, Connect Vending

Layoffs are brutal for everyone involved — the employees who are let go, the ones who remain and the HR or managers who convey the message.

The shift in the culture and environment is almost instantaneous, as people keep second-guessing their performance and doubting their future.

As an operations manager, I have had to deal with such episodes throughout my career, and I have realized that being human, accessible and transparent is what matters the most.

Employees do not expect grand gestures in such situations, but they expect clarity about the future, which can only be brought in through individual and group check-ins, frank conversations and honesty.

I’ve also realized that employees need to hear the truth from senior leaders, so involving them in these conversations is essential to sustain trust.

The more you evade questions or delay, the more likely people are to look for new opportunities, so it’s important to assure your team timely and sincere in addressing their fears.

Transparency and Leadership Build Trust After Layoffs

Christina Imes
Founder, Tru Integrative Wellness

I’ve led teams through multiple restructures–sold a yoga studio, scaled a med spa from one room to multi-million dollars, and merged clinical operations at Tru.

The thing nobody talks about after layoffs is that survivor guilt manifests as physical symptoms.

I watched top performers at Refresh develop insomnia and digestive issues after we had to let people go during COVID, even though their jobs were secure.

HR needs to bring in someone who can address the physiological stress response–not just an EAP flyer.

When I was dealing with public speaking anxiety early in my career, my psychiatrist explained my body was stuck in hyperactive fight-or-flight. The same thing happens to teams post-layoff.

At Tru, we offer hormone panels because chronic stress destroys cortisol patterns and sleep quality, which tanks decision-making for months. Most companies ignore that their remaining employees are operating on broken biology.

The fastest fix I’ve seen: normalize the physical fallout.

In my teams, I explicitly tell people “if you’re sleeping poorly or feel nauseous before work, that’s your nervous system, not weakness–here’s how to address it.”

I’ve connected staff with our functional medicine providers who can run labs and prescribe short-term solutions.

Sounds clinical, but treating the body’s stress response is faster than waiting for therapy appointments that are booked six weeks out.

One concrete thing: offer baseline health screenings (sleep quality, stress biomarkers) within 72 hours of layoffs.

When people see their cortisol is actually lifted or their HRV is tanked, it validates what they’re feeling and gives them something actionable to fix instead of just sitting in dread.

Address Physical Stress Symptoms in Remaining Employees

Tim Johnson
CEO, BIZROK

I’ve led teams through some brutal transitions–military deployments, corporate restructuring, and helping build a startup that went through multiple pivots.

The one thing that consistently helped wasn’t what HR said, but what they actually did in the weeks after.

The most powerful move I’ve seen is creating structured peer support groups.

When I was working with dental practices going through mergers, we’d pair remaining team members with someone from another department for weekly 15-minute check-ins.

Not therapy sessions–just “how are you actually doing” conversations.

The practices that did this saw their productivity bounce back 40% faster than those that didn’t.

HR should also immediately clarify what career growth looks like now.

After layoffs, everyone assumes they’re stuck or next.

I had a practice owner who literally drew out the new org chart with empty boxes and said “here’s what we’re building toward in 6 months.”

Three people who were updating their resumes stayed and competed for those roles instead.

The other piece people miss: let survivors grieve.

One of my clients tried to force a “we’re stronger now” narrative the next day. Total disaster.

Give people 48-72 hours to process before pivoting to the future. Sounds soft, but ignoring it cost them two more voluntary departures within a month.

Peer Support Groups Accelerate Team Recovery

Skandashree Bali
CEO & Co-Founder, Pawland

In moments when employees have witnessed their co-workers being laid off, HR’s role goes far beyond policy and paperwork – it becomes an anchor for emotional safety and clarity.

At Pawland, we’ve learned that uncertainty can be more damaging than the layoff event itself, so HR must focus on compassion, transparency, and continuity of support.

The most effective assistance HR can provide includes:

Communicating the “why” with honesty and empathy
Avoiding vague corporate language helps employees understand the decisions were strategic, not personal – which reduces fear and speculation.

Creating safe spaces for expression
Whether through listening sessions, small-group conversations, or anonymous channels, employees need space to voice their concerns without judgment.

Reassuring the stability of remaining roles
Clear communication around next steps, priorities, and how team contributions are valued helps rebuild psychological security.

Supporting workload realignment, not silent expectation increases
After layoffs, HR can work with managers to redistribute tasks realistically rather than letting burnout compound emotional stress.

Making mental-health resources visible and destigmatized
Employees should know that it’s okay to seek help – and that doing so will not affect how their commitment is perceived.

At Pawland, we believe the defining moment of a company’s culture isn’t during growth – it’s during difficult decisions.

When HR supports people with honesty, respect, and humanity, employees don’t just feel secure – they feel valued.

Emotional Safety and Clarity Anchor Post-Layoff Culture

Hanna Koval
Global Talent Acquisition Specialist & Employment Specialist, Haldren

When layoffs hit, the employees who remain often experience what we call “survivor’s guilt.”

This refers to a mix of relief, anxiety, and uncertainty that can significantly impact morale and productivity.

HR teams have a critical responsibility to address these emotions head-on rather than hoping they’ll fade on their own.

First and foremost, transparency becomes your most valuable tool.

Employees need honest communication about why the layoffs happened and what the path forward looks like.

We’ve seen organizations stumble by going silent after layoffs, which only fuels rumors and erodes trust.

Schedule town halls, send clear written communications, and make leadership accessible for questions.

People can handle difficult truths far better than they can handle ambiguity.

Create safe spaces for employees to process their emotions.

This might mean bringing in counselors, offering expanded EAP services, or simply acknowledging in team meetings that it’s normal to feel unsettled.

When people lose colleagues they’ve worked alongside for years, they’re experiencing a form of grief. Validating those feelings rather than rushing past them shows genuine care.

Your HR team should also focus on workload management.

Remaining employees often worry they’ll be expected to absorb their former colleagues’ responsibilities without additional support or resources.

Have frank conversations about priorities, timelines, and what might need to be temporarily deprioritized. Burnout after layoffs creates a vicious cycle that can lead to more departures.

In our work helping organizations rebuild after transitions, we consistently see that the companies that recover strongest are those that reconnect employees to purpose.

Help your teams understand how their work contributes to stabilizing and growing the company. People need to feel they’re building toward something, not just surviving.

Finally, demonstrate your commitment to those who stayed through meaningful actions, whether that’s professional development opportunities, recognition programs, or involving them in shaping the organization’s next chapter.

Actions will always speak louder than reassuring words alone.

Transparency and Workload Management Rebuild Employee Morale

Susan Snipes
Head of People, Remote People

Generally, HR employees have a wide network, especially on LinkedIn.

They can share their affected co-worker’s resumes, highlight their skills and abilities, and promote them so fellow recruiters and HR leaders can approach them for relevant roles.

HR can also help their affected co-workers with optimizing resumes and show them how to do targeted job search.

HR Networks Help Affected Employees Find Opportunities

Aja Chavez
Executive Director, Mission Prep Healthcare

After our last round of layoffs, we found two things that actually helped people.

We ran workshops on identifying transferable skills, which helped folks get their bearings and see their options.

Peer support groups, especially with a mental health professional there to guide them, gave people a place to talk honestly about their anxieties. It showed people they weren’t alone.

HR should focus on these. They rebuild confidence better than anything else we tried.

Skills Workshops and Support Groups Rebuild Confidence

Aamer Jarg
Director, Talent Shark

Layoffs can make the remaining employees who are still there very upset, and they often feel anxious, guilty, and unsure about their own job security.

HR is important for keeping morale high and repairing trust once something like this happens.

HR should talk about how it affects people emotionally instead of avoiding the subject.

Clear communication from leaders helps people stop guessing and worrying.

Second, providing emotional support through private therapy or employee assistance programs (EAPs) lets employees know that their health and happiness are important.

Third, HR can help small groups talk to each other or have managers check in with employees so they can express their worries and feel more connected.

Finally, reminding employees of the company’s mission and showing them a clear strategy for the future helps them focus on stability and purpose again.

When HR shows empathy and is clear, it can turn uncertainty into renewed interest.

Empathy and Clear Communication Restore Employee Trust

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Recent Posts

Discover the latest HR Tips and trends with our weekly newsletters!

Online Clashes to Workplace Harmony: Key HR Leadership Moves

by

Online Clashes to Workplace Harmony: Key HR Leadership Moves

In an interconnected world, the lines between personal online debates and professional workplace conflicts have become blurred.

As arguments from social media feeds spill into team discussions and digital communication channels, organizations face a critical imperative:

How can leaders effectively foster a positive work culture grounded in civility and mutual respect?

This challenge demands more than just conflict resolution; it calls for intentional leadership behaviors that model appropriate conduct and build a foundation of psychological safety.

This article distills invaluable insights from leading business executives and HR professionals, exploring key leadership actions that promote civility, transform conflict into constructive dialogue, and ultimately create a more harmonious and productive environment for all.

Read on!

Joe Spisak
CEO, Fulfill

Active Listening Unlocks Teams’ Full Creative Potential

In my experience leading teams across multiple ventures and now at Fulfill, I’ve found that modeling active listening is the single most powerful leadership behavior for fostering workplace civility, especially when online debates threaten to escalate into workplace conflict.

When team members see their leader genuinely listening—not just waiting for their turn to speak—it fundamentally changes the dynamic. I make it a practice to put my devices away, maintain eye contact, and verbally summarize what I’ve heard to confirm understanding before responding. This simple act shows respect and validates others’ perspectives, even when we disagree.

In the 3PL industry, where communication between fulfillment centers, carriers, and eCommerce brands can easily become tense during inventory discrepancies or shipping delays, active listening prevents minor issues from becoming relationship-damaging conflicts. I’ve witnessed heated debates over pick-and-pack strategies completely transform when leaders paused to truly hear the concerns beneath the arguments.

The ROI on active listening is remarkable. When we matched one apparel brand with a 3PL partner, initial integration meetings were fraught with tension over systems compatibility. By modeling active listening in those meetings—”Let me make sure I understand your concern about the API connection”—we defused defensiveness and created space for collaborative problem-solving.

Active listening doesn’t mean avoiding difficult conversations. Rather, it creates the psychological safety needed for productive conflict that drives innovation. In today’s increasingly polarized environment, the leader who masters this skill doesn’t just prevent toxicity—they unlock their team’s full creative potential by ensuring every voice is truly heard and respected.

Jonathan Dunnet
CEO, Enable Leaders

Create Belonging Through Listening and Curiosity

More than anything, I think you have to be willing to listen, and you have to be curious when you’re engaging with people. As online platforms and voices continue to shape our worldview, it’s imperative that we be open to hearing about different ideas in the workplace and not being quick to judge.

Fundamentally, there are people that are looking for belonging and safety and often the “teams” in these online debates offer those feelings of belonging for people. I see it as an opportunity to create similar experiences at work, and we need to be empathetic in order to create those opportunities and those interactions.

Anthony Sorrentino
Owner, Pest Pros of Michigan

Pause Before Response to Transform Workplace Relationships

The leadership behavior that’s served me best is pausing before I respond.

I learned this the hard way during a tough season when our team was overwhelmed and someone fired off a pretty snappy email. My first instinct was to reply with the same energy. But I waited until the next morning, cooled down, and called the person directly. That one phone call—not an email—completely changed the tone of our relationship. They were frustrated, not malicious. We both walked away with more respect for each other.

Now, I make it a point to remind the team (and myself) that tone gets lost in digital messages. If something feels off, pick up the phone or talk in person. That mindset shift—choosing clarity and calm over reaction—has helped shape a workplace where people feel heard, even when there’s disagreement. It’s not about avoiding conflict. It’s about leading with civility so that even the hard conversations move us forward instead of tearing things down.

Chris Rowland
Owner, Rowland Pest Management

Stay Curious When Tensions Rise

A leadership behavior that’s made a real impact in our workplace is staying curious when tensions rise.

Instead of jumping to conclusions or trying to “correct” someone in the moment, I try to ask questions like, “Can you walk me through how you see it?” That mindset came from a business coach who told me, point blank, “Your job isn’t to be right—it’s to stay open.” That advice stuck. It changed how I handle disagreements and team dynamics, especially when conversations start to get personal or heated.

I’ve seen firsthand how that approach defuses conflict. It turns what could’ve been an argument into a real discussion. And when your team sees you listening instead of shutting things down, it sets the tone for how they treat each other. Even when opinions clash, the goal stays the same: respect each other, and find a way forward together.

Jay Vincent
Owner, Smart Solutions Pest Control

Level-Headed Leadership Earns Team Trust

One thing I’ve learned running crews in this business is that the way you respond in tense moments matters more than almost anything else.

When conflict starts brewing—especially over misunderstandings or bruised egos—how you carry yourself as a leader sets the tone.

I remember a job in Smyrna where two of our guys got into it over who was supposed to seal the soffit vents. Instead of jumping in hot, I told them, “Let’s take a breather. We’re not figuring this out mad.” Then we picked it back up once they’d had time to cool off.

Keeping a level head in moments like that shows the rest of the crew that emotion isn’t how we run things. It sets a tone. Folks may not always agree, but if they see you handle tension with patience and respect, they’ll start doing the same. That approach helped me earn more trust from the team than any toolbox ever could. When people feel heard instead of shut down, they show up with more respect for each other.

Martin Weidemann
Owner, Mexico-City-Private-Driver

Challenge Ideas, Not People for Better Results

At one point, I needed to intervene when two of our drivers nearly quit over a WhatsApp group argument over road closures.

The argument was heated, and became personal. This moment was a valuable lesson for me – as the owner of Mexico-City-Private-Driver, my strongest leadership behavior is not control, it’s modeling civil disagreement.

Here is what I did – invited both for coffee-both separately. I was not going to chastise them, I was going to hear them, and then I created a shared Slack channel for solutions, not complaints with one rule of engagement “You can challenge ideas, not the person.” I also modeled the behavior myself daily; even if I disagreed, I acknowledged their perspective before providing my own.

That single change created a ripple effect.

In the months that followed we experienced a 34% decrease in internal driver complaints and a 22% increase in on-time coordination – why? Because civility did not only feel good, it made us faster.

Civility is not silence – civility is how we show up in a challenging conversation. And if we as leaders want our teams to debate ideas and not destroy relationships, we need to live by the same standard; listen first, respond with curiosity not combat and always anchor our team to a shared purpose not personal pride.

That one extraordinarily simple habit became the culture blueprint for my entire business.

Todd Stephenson
Co-founder, Roof Quotes

Open Communication Prevents Workplace Conflict

It is possible to establish a favorable working culture by establishing the norm of open communication by the leaders. This is not just dealing with conflicts as they occur but also building up an environment where employees can share their concerns early.

I made sure that all team members had an open line to discuss issues during my time growing my former businesses may it be during team check-ins or impromptu feedback sessions. This openness reduced the risks of conflicts and contributed to trust development in the team.

Modeling the professional and calm approach to resolving disagreements teaches the leaders to show employees how to behave. Employees will tend to apply the same practice by demonstrating respectful ways of dealing with tense situations, thus establishing a working environment that promotes healthy and productive conversations. This leads to a more unified and team-oriented group, in which civility is present.

Nagham Alsamari
Professional Speaker, Coach, & DISC Consultant, Imkan Leadership

Lead With Understanding; Nurture Human Thriving

The human aspect is missing in how we manage people. We call it Human Resources, but it’s far from being about the human—it’s more about the tasks they do. 

We conduct assessments to understand human behavior during interviews—but use them completely wrong. We label and assign blame instead of using assessments to try to understand the unique strength and capacity each individual brings, and putting them in a position that matches their energy. 

A leadership behavior that fosters civility is choosing to lead with understanding, not assumption. That means seeing people beyond their output, asking what they need to thrive, and being willing to adjust the system, not just the person. It requires self-awareness. It requires emotional intelligence. And above all, it requires patience. It will take time. It will look messy. But it will be human.

Stephen M. Paskoff
President & CEO, ELI Inc

Avoid Irreparable Communication; Preserve Trust

Avoid the Unfixable.

If everyone can avoid the kind of expressions that cause irreparable breaches between individuals then there’s still a chance for someone to speak up, work it out or get the appropriate assistance to resolve amicably and move on.

In this digital age, this includes spoken words, emails, IMs or texts, and even online postings away from work. And just like physical safety or cyber security, this should be presented —and enforced— as a non-negotiable standard to which everyone will be held.

With some comments, once they’re expressed, you simply cannot recover or repair the relationship.

They may not be illegal, but they often breach trust in ways that create ill will and long-term alienation that has lasting implications for the organization.

With no trust, there’s virtually no chance for collaboration or meaningful engagement, and if left unchecked, it can even have a corrosive effect on adjoining relationships.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Recent Posts

The Hidden Cost: Prioritizing Technical Skills Over Creativity and EQ

by

The Hidden Cost: Prioritizing Technical Skills Over Creativity and EQ

In an era increasingly defined by Artificial Intelligence, a critical paradox is emerging within the workforce. 

While technical proficiency in AI tools is often heralded as the paramount skill, a growing consensus among business leaders and HR professionals suggests that technical skills alone make someone a good operator of existing tools, but creativity and emotional intelligence are what truly separate those who merely use AI from those who multiply their impact with it. 

Organizations are realizing that exclusively prioritizing technical prowess risks creating workforces that are efficient yet uninspired, capable of execution but lacking the vision to solve meaningful problems or understand human needs. 

This article explores why cultivating creativity and emotional intelligence is not just a “soft skill” luxury, but a strategic imperative for any leader looking to future-proof their team and genuinely leverage AI’s transformative power.

Read on!

Jim Coughlin
Founder, Remotivated

AI Demands Creativity And Eq, Not Just Tech Skills

We’re creating workforces that can’t leverage AI effectively. Technical skills alone make someone a good operator of existing tools, but creativity and emotional intelligence are what separate those who get replaced by AI from those who multiply their impact with it.

The real value now lies in knowing what problems are worth solving, having the taste to recognize good solutions from mediocre ones, and the emotional intelligence to understand how people will actually use what you create. 

AI can generate code, content, and analysis faster than any human, but it can’t decide whether that output is meaningful, relevant, or delightful.

In remote teams especially, these skills become even more critical. The people who can sense what their distributed teammates actually need, who can craft the right prompts to get AI tools to produce valuable work, and who can synthesize multiple AI outputs into something genuinely useful become indispensable.

 Everyone else becomes expensive overhead in a world where AI can handle purely technical execution.

Nick Bach
Owner & Psychologist, Grace Psychological Services, LLC

Technical Skills Without Soul Create Meaningless Solutions

I’ve seen it firsthand—when teams focus only on technical chops and sideline creativity or emotional intelligence, they lose soul. I think the biggest cost is that we start building solutions that are efficient but not meaningful. I’ve worked in rooms full of highly skilled people where no one felt heard, and it killed collaboration. Like, you can’t code your way out of poor team dynamics or a lack of empathy.

I’ve watched brilliant products flop because no one stopped to ask, “How will this make people feel?” I’ve also seen creative thinkers—who don’t always have the loudest voices—bring in game-changing insights that data alone never would’ve surfaced. But if we don’t value that kind of thinking, it gets buried.

I think the real loss is human connection. We risk creating cold, rigid systems in a world that desperately needs warmth and flexibility. We don’t just need smart people—we need emotionally smart ones too.

Please let me know if you will feature my submission because I would love to read the final article.

I hope this was useful and thanks for the opportunity.

Derek Pankaew
CEO & Founder, Listening

Spaceship Without Compass: Technical Prowess Lacks Direction

To your question—here’s the thing about sidelining creativity and emotional intelligence in favor of technical prowess: it’s like building a spaceship with no idea where you’re going.

You might get really good at calculating thrust, optimizing engines, even surviving zero gravity—but you’ve got no compass. Emotional intelligence and creativity are that compass. Without them, you don’t just lose direction—you start solving the wrong problems really well.

The biggest cost? You train teams to optimize for efficiency at the expense of meaning. Engineers end up shipping technically brilliant features that users don’t care about. Product teams run faster but become reactive instead of inventive. Worst of all, company culture calcifies. People stop asking, “Should we be doing this at all?” and focus only on “How can we do this faster?”

It’s like replacing your gut instinct with a spreadsheet. You’ll get some wins in the short term—but long term, you lose the messy, human spark that makes a product unforgettable and a company magnetic.

Tim Watson
Founder & Director, Oakridge Renovations

Cookie-Cutter Outcomes: Technical Skills Need Human Touch

Trying to marginalize creativity and emotional intelligence in favor of technical expertise may remove the human element to make a project special.

Technical skills are notable but they tend to lack the finesse of what a client needs and therefore create cookie-cutter outcomes.

Creativity is the field of exclusive ideas, and emotional intelligence is the key that guarantees that a space should be individual and close to people who inhabit it. As an example, kitchen remodel is not only adding cabinets and appliances; it is about knowing how a family lives, what can make their day to day life easier and how the design can be made personal.

By concentrating solely on technical skills, there is a risk to create spaces that are technically perfect and working but have no soul. Such disconnect may lead to dissatisfaction, despite a great-looking project that is on paper. They desire more than accuracy, they desire the space that would inspire the feeling that they own, that they identify with and that suits their lifestyle.

Jonathan Palley
CEO, QR Codes Unlimited

Technical Skills Expire, Creativity and EQ Endure

The issue here is that technical chops simply aren’t as long-lasting. Sooner or later, those skills will be obsolete and need to be replaced. That just isn’t true about creativity and emotional intelligence. They’re always valuable, and the more you use them, the better you get with them.

People who are creative are also more likely to take to new training well.

Wynter Johnson
CEO, Caily

Technical Focus Sacrifices Cultural Cohesion and Adaptability

The real issue here is that it neglects the things that make a company culture cohesive and whole.

If all you’re hiring for is a specific set of technical skills, you’re going to end up short on skills like communication, creativity, lateral thinking, and adaptability. You may be great at doing specific technical tasks, but you’ll struggle to implement them more widely.

Linda Chavez
Founder & CEO, Seniors Life Insurance Finder

Balanced Skills Ensure Holistic Professional Development

Neglecting creativity stifles innovation and limits problem-solving approaches. Overemphasis on technical skills risks creating a workforce less adaptable to change. Undervaluing emotional intelligence weakens team dynamics and leadership effectiveness.

Reducing focus on empathy impacts customer relationships and user-centric design. Ignoring these traits diminishes the ability to navigate complex, human-centered challenges. Balancing technical expertise with soft skills ensures holistic professional development.

Ishdeep Narang, MD
Child, Adolescent & Adult Psychiatrist & Founder, ACES Psychiatry, Orlando, Florida

Adaptability Deficit: Our Greatest Professional Vulnerability

The Adaptability Deficit: Our Greatest Human Cost

The biggest cost of sidelining creativity and emotional intelligence is that we are systematically dismantling our single most vital survival trait: adaptability. We are training a generation of specialists for a world that will no longer exist by the time they master their craft, leaving them incredibly fragile in the face of change.

Technical skills have a rapidly shrinking shelf-life. In contrast, emotional intelligence is the timeless operating system for all other learning, while creativity is the engine that allows us to pivot when those old skills become obsolete.

In my practice, I see the consequences of this imbalance daily. It appears as successful professionals feeling a profound sense of emptiness, or as bright young adults paralyzed by anxiety when facing a problem without a clear formula. They have the ‘chops,’ but lack the emotional resilience to cope with failure or the creative insight to forge a new path.

It’s like meticulously building the world’s most powerful engine but forgetting to install a steering wheel. We are creating powerful capabilities without the wisdom or flexibility to navigate the complex, winding road of the future.

Archie Payne
Co-Founder & President, CalTek Staffing

Technical Skills Solve Today, Creativity Solves Tomorrow

In my experience as a technical recruiter, prioritizing hard skills at the expense of creativity and emotional intelligence is one of the most costly mistakes a company can make, especially in IT and engineering. The biggest cost isn’t just team friction or missed collaboration. It’s the loss of innovation.

Technical skills solve today’s problems. Creativity solves tomorrow’s. When teams lack the ability to think laterally or challenge assumptions, they stagnate. Engineers who only follow the spec sheet may hit their KPIs, but they rarely push boundaries or create real breakthroughs.

We see this in team dynamics too. Most of our clients work in cross-functional environments where engineers collaborate with designers, project managers, and stakeholders. Without emotional intelligence, empathy, and communication, technical experts often become bottlenecks rather than contributors. In worst-case scenarios, this disconnect leads to failed projects and damaged reputations.

That’s why we don’t just screen for technical chops. We actively assess interpersonal skills, adaptability, and collaboration style. A developer who can’t navigate human dynamics may be harder to place than one missing a niche programming language.

Ultimately, when companies deprioritize EQ and creativity, they risk building technically competent but culturally fragile teams. That kind of imbalance always costs more in the long run in the form of missed innovation, low morale, and stalled growth.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Recent Posts

Turning Conflict into Culture: HR’s Top Strategies for Workplace Civility

by

Turning Conflict into Culture: HR’s Top Strategies for Workplace Civility

In an increasingly interconnected world, the lines between personal online debates and professional workplace conflicts have become blurred. 

As arguments from social media feeds spill into team discussions and digital communication channels, organizations face a critical imperative: How can leaders effectively foster a positive work culture grounded in civility and mutual respect? 

This challenge demands more than just conflict resolution; it calls for intentional leadership behaviors that model appropriate conduct and build a foundation of psychological safety. 

This article distills invaluable insights from leading business executives and HR professionals, exploring key leadership actions that promote civility, transform conflict into constructive dialogue, and ultimately create a more harmonious and productive environment for all.

Read on!

Miriam Groom
CEO, Mindful Career Coaching

Respectful Curiosity Transforms Workplace Culture

In today’s polarized climate—where online debates frequently spill into the workplace—it’s no longer enough for leaders to manage conflict reactively.

The ability to foster a culture of civility has become a critical leadership imperative. As differing viewpoints on politics, social justice, or generational values arise among employees, the workplace can either mirror society’s divisiveness or become a model of mutual respect. The differentiator? Leadership behavior.

One powerful leadership behavior that fosters a positive, civil workplace culture is modeling respectful curiosity. Rather than shutting down disagreement or ignoring tension, leaders who approach differences with curiosity—asking questions, listening actively, and acknowledging varied perspectives—create a psychologically safe environment where people feel seen, not silenced.

This behavior sets the tone for the organization. When a leader says, “Help me understand your perspective,” it invites dialogue. When they calmly redirect an emotionally charged conversation with, “Let’s explore that idea without making it personal,” it de-escalates conflict. When they openly admit they’re still learning or evolving, it models humility.

We’ve worked with companies where a single leader’s tone transformed culture. At a mid-sized tech firm, one manager introduced a “Pause + Reflect” practice during team disagreements. Before responding to opposing views, team members were encouraged to ask one clarifying question. This habit reduced misinterpretations and defensiveness, and the team’s engagement score improved significantly over the next six months.

A 2023 Harvard Business Review study found that teams led by managers who actively practiced perspective-taking were 45% more collaborative and reported 37% fewer interpersonal conflicts. The Civility in America Report (2024 edition) by Weber Shandwick also revealed that 69% of employees believe workplace civility starts with leadership behavior—not HR policies.

In a world where tension and division are only a scroll away, the workplace can become a refuge of civility—but only if leaders lead the way. By modeling respectful curiosity, leaders don’t avoid conflict—they transform it. They teach that we don’t have to agree on everything to work together with dignity and purpose. In doing so, they build cultures where civility isn’t just a value—it’s a lived, daily behavior that inspires everyone to show up at their best.

Temmo Kinoshita
Co-Founder, Lindenwood Marketing

Prioritize Relationships Over Roles for Workplace Civility

One of the most effective leadership behaviors for fostering civility is prioritizing real relationships over roles. When people feel seen as individuals, not just coworkers, they’re more likely to engage with empathy, even when they disagree.

That means checking in without an agenda, remembering details, showing up outside the context of conflict. Relationships don’t prevent disagreement, but they soften it.

When trust is in place, people give each other the benefit of the doubt. In tense moments, it’s not your authority that keeps things civil; it’s your connection. Invest in that early and often.

Niclas Schlopsna
Managing Consultant & CEO, Spectup

Model Calm Transparency to Defuse Workplace Conflict

One behavior I’ve found most effective—especially when tensions bleed from online into real-world settings—is modeling calm, consistent transparency.

At Spectup, we had a situation where a founder and a junior associate got into a passive-aggressive email chain that spiraled out of a disagreement on strategy. Instead of jumping straight into problem-solving mode, I called them both in and simply asked them to share how they felt about the situation, not just what they thought.

Sounds simple, but shifting the tone from reactive to reflective defused things fast. Leaders who show calm curiosity instead of authority in conflict signal that it’s okay to pause, ask questions, and de-escalate before reacting.

It creates space where civility becomes the norm, not the exception. And that becomes contagious—when your team sees you prioritize tone and listening over who’s right, they start doing it too, even when you’re not in the room.

Andrew Peluso
Founder, What Kind Of Bug Is This

Narrate Thought Process to Build Trust

One leadership behavior that’s made the biggest difference in keeping my team grounded is narrating my own thought process out loud during disagreements.

Instead of saying, “I disagree,” I’ll say, “Here’s how I’m looking at it,” or “Here’s what I’m trying to solve for.” It creates space for people to respond without feeling cornered or defensive. I started doing this more intentionally after two teammates clashed in a strategy meeting over tone in a campaign. Neither was wrong—they just had different end goals in mind. I stepped in, walked through how I was interpreting the feedback, and it shifted the conversation from blame to alignment.

The lesson? Tone at the top matters. If you model curiosity instead of combativeness, people follow suit. I’m not trying to “win” debates with my team—I’m trying to build shared clarity. And when people feel like they’re allowed to disagree without being dismissed or shamed, they bring better ideas to the table.

Narrating your thought process sounds simple, but it’s a small behavioral shift that builds long-term trust.

Derek Pankaew
CEO & Founder, Listening

Public Restraint: The Power of Leadership Silence

When it comes to fostering civility in the workplace especially in a time when online debates are bleeding into Slack threads and Zoom calls—the one leadership behavior that I’ve found most effective isn’t some fancy framework or HR initiative.

It’s public restraint.

Specifically: leaders choosing not to weigh in during emotionally charged debates—at least not right away.

Here’s what I mean: when a hot-button issue shows up in your workplace (and they will, especially in distributed teams), everyone watches how leadership reacts. But in many companies, the moment something controversial comes up—DEI, elections, cultural tension—the loudest leaders are the first to speak. And that sets the tone, whether they mean to or not.

But silence or rather, intentional restraint signals something powerful: that this is a space where thoughtfulness beats hot takes, and where people are allowed to gather their thoughts before reacting.

When I hold back my own opinion for 24-48 hours during tense moments, it creates room for others to come forward without fear of immediately contradicting the CEO. People don’t feel like they have to choose a side or align with leadership to stay in good standing. The dialogue stays more open, grounded, and—here’s the kicker—less performative.

It’s not about being passive. It’s about pacing the emotional tempo of the room. And when leaders model that kind of emotional regulation, it becomes culturally contagious.

Amy Mayer
Product Engineer, Shawood

Approach Conflict with Curiosity, Not Defensiveness

Championing a culture of civility starts with a leader’s ability to think the best of others.

When a leader approaches conflict with curiosity, instead of defensiveness—questioning why someone did that instead of claiming they’re wrong—it shows others how to react to that situation. It diffuses conflict and promotes sensitivity.

Over time, such moves nurture a compassionate atmosphere and avoid knee-jerk reactions, resulting in a fairer workplace where people are not afraid to speak up when they disagree.

Robbin Schuchmann
Co-founder & HR Professional, EOR Overview

Active Listening: The Core of Workplace Civility

One of the most effective actions that a leader can use to encourage civility at the workplace is listening. 

Listening to his or her team is one of the core ways through which leaders will instill a culture within his or her teams where leaders will respect and value every person. This is not to hear words but to know what emotions and concerns are behind the words. Through this, leaders avoid confusion and contain possible conflicts in time before they escalate.

Active listening allows the leader to navigate their team through the conflict without isolating anyone and making them feel respected. Rather than closing down the differing views, they facilitate employees to identify a common ground and pave the way to a solution. Not only does this help keep the discussion polite, but it helps team members become more relaxed when expressing their ideas. In its turn, such behavior fosters trust and the basis of a positive and productive working environment.

Tim Watson
Founder & Director, Oakridge Renovations

Clear Rules of Engagement Prevent Workplace Conflict

Respectful culture begins with effective communication in my work.

A leader must make rules of engagement clear among team members particularly in times of conflict. I experienced direct, honest communication with my own eyes, as it avoids misunderstanding. In case of disagreements, it is very important to resolve them and not to allow them to simmer, which indicates the importance of open communication.

We should also have an area where individuals can express their minds without any fear of being victimized.

I do regular team meetings where everyone is welcome to say anything they are worried or even happy about and this also keeps the team away from becoming toxic. By ensuring that the idea of agreeing to disagree with respect is not only acceptable but encouraged, the scene changes, from the silent fury or unspoken hostilities to knowledge and collaboration.

This type of leadership conduct facilitates responsibility and a civil supportive workplace.

Linda Chavez
Founder & CEO, Seniors Life Insurance Finder

Respectful Communication Sets Tone for Civil Workplace

Modeling respectful communication sets the tone for a civil workplace.

Actively listening to diverse perspectives demonstrates empathy and encourages open dialogue. Addressing conflicts promptly and constructively prevents escalation and builds trust. Recognizing and rewarding collaborative behavior reinforces a culture of mutual respect. Leading by example inspires teams to prioritize civility in every interaction.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Recent Posts