WorkplaceCulture

When I Was An Intern: What I Wish My Internship Company Knew

When I Was An Intern: What I Wish My Internship Company Knew

Internships are often painted as mere stepping stones—a brief chapter before “real” work begins.

But ask any former intern, and you’ll see: these months carry the power to shape careers, confidence, and sense of belonging.

Yet, what makes an internship truly transformative?

In this article, you’ll hear firsthand from voices who’ve lived it, sharing what they wish their companies understood: connection matters, growth needs support, and inclusion isn’t just a nice-to-have. It’s essential.

Their insights offer a blueprint for turning internships from ticking-off tasks into launching pads for potential.

Read on!

I wish more companies held structured opportunities for interns to build connections, whether that is with other interns, school alumni at the company, or higher-level employees, to create a community where everyone feels heard and a strong sense of belonging.

For me, team lunches have been very helpful. I always sat next to someone new every day, and by doing so, I was able to form authentic relationships as I learned about my peers’ interests outside of work. During my remote internships, in-person meetups where possible, typically in the bigger cities, and virtual office hours have offered me similar bonding experiences.

“Speed networking” during onboarding, where all the interns have the opportunity to quickly chat with others in the company, has been another game-changer. From day one, the ice was broken, and it was much easier to feel known and included in the company, much like my experience joining college clubs.

Having weekly guest speakers, especially former interns who have found career success, has also been deeply inspiring and a great addition to have in the program. It gave all the interns the chance to learn from now-experts once in their position and also a glance at the possibilities post-internship.

What truly elevated my intern experience were anonymous weekly feedback forms, a chance for interns to share what was and was not working well about the internship in terms of mentorship, culture, and workload. This way, it was evident to all the interns that the company valued and respected our opinions and inputs, and it was easy for them to make any adjustments to suit our needs, which I highly appreciated.

About Beverlyn Tsai

Beverlyn Tsai is a rising sophomore and a Presidential and Viterbi Scholar at the University of Southern California majoring in Computer Science and Business Administration with an AI Applications minor. She co-leads AthenaHacks, Southern California’s premier women-centric hackathon, supports corporate outreach for the Society of Women Engineers as an officer, and works as a Learning Assistant for an AI programming course. At USC Information Sciences Institute’s HUMANS Lab in the AI Department, Beverlyn leverages GPT-4o and OpenCV to detect AI images and identify superspreaders, and she applies web scraping, tweetNLP, and the Mann-Whitney U test to analyze emotional sentiment in AI versus non-AI political image tweets, research crucial to understand how AI-generated political media influences public opinion, trust, and election integrity.

I wish companies knew that moving to a new place for an internship, even just for the summer, can be scary! Programs and activities that help interns explore the area, meet friends close by, and get settled in their new city are essential. 

This is especially true for interns who are from communities that are smaller, far-away, or close knit. To support diverse engineers, it’s also to provide diverse kinds of support, including guidance on moving to a new place. 

About Madeline Gupta

Madeline Gupta is a recent graduate from Yale University where she studied how digital tools can increase community wellness around the globe. Her most recent projects are a virtual reality video game focused on land re-creation for her tribal nation, the Sault Ste. Marie Tribe of Chippewa Indians, and a statistical exploration into how large language models can contribute to Indigenous language education and preservation.This fall, she is starting as a software engineer at Google. She has worked as an intern at Zillow, Apple, and Kode with Klossy and her work has previously been featured by TEDx, NBC, and the United Nations.

Allow your interns to grow, but also allow them to fail sometimes. Mistakes aren’t signs of incompetence, but rather they’re signs that someone is learning, stretching, and doing something they haven’t done before. Especially for interns who are stepping into their first industry role, patience is key. They’re probably navigating a professional environment for the first time, and they’re most likely working on projects that are way more complex than anything they’ve done in school or on their own. Bumps in the road are normal as they’re part of the process. As an experienced employee, it’s your job to help them succeed, not expect them to have everything figured out from day one. 

When assigning projects, be realistic about scope and timeline. For instance, don’t give them a 6-month project and expect them to finish in 10 weeks; rather, give them something meaningful, but achievable. 

I’m currently mentoring an intern, and it reinforced how important mentorship really is for a successful experience. As a mentor, don’t only provide technical or career development or project guidance. Treat your intern like a full member of the team through checking in with them (e.g. 1:1 with your interns), making sure they’re adjusting okay. The gap between an academic environment and industrial environment is way more significant than most people acknowledge. 

Also, while school tends to put a lot of emphasis on technical skills, make space for soft skill development as well such as communication, teamwork, and navigating feedback. Many interns will be neurodivergent or don’t fit the usual mold of what’s considered “professional.” Thus, the way they navigate communication, teamwork, and receiving feedback may not fit the “norm” or “expectation.” Check in and figure out what actually helps them succeed. Not everyone thrives under the same expectations, and sometimes, leaning into a person’s strengths (even if they’re not conventional) is what unlocks their best work. 

Finally, don’t forget to encourage your interns to have a life outside of work, company lunches and happy hours. Encourage exploring the city, hanging out with friends, or even taking time for themselves. Many interns come straight from a hectic academic year, and may need time to decompress as well. Burnout is not just exclusive to full-time employees. Creating balance and reminding them that rest is part of success and achieving their best performance as possible makes the whole experience healthier and more sustainable as well.

About Angela Cao

Angela Cao is a Rewriting the Code (RTC) member based in Houston and a data scientist at Memorial Hermann Health Systems, where she leads high-impact AI and analytics projects to drive data-informed decisions in healthcare. She also holds a Masters of Data Science from Rice University and double Bachelor of Science degrees in Computer Science and Mathematics from the University of Texas at Austin. Angela is also a co-founder and board member of Women Who Do Data (W2D2) since its inception in 2024, where she leads initiatives to support and advance women and underrepresented minorities in Data and AI.

One valuable insight I’ve gained through my internship experiences is the importance of making expectations and workplace norms transparent and accessible to interns from day one. 

Often, much of what shapes the day-to-day culture, like communication styles, decision-making approaches, and unwritten “rules,” remains unspoken, which can create unnecessary confusion or hesitation for new team members.

I believe companies can improve their internship programs by documenting these key expectations in a clear, approachable guide or handbook tailored specifically for interns. This not only levels the playing field but also empowers interns to contribute confidently and feel truly integrated into the team.

Creating an environment where open dialogue is encouraged around these norms further supports learning and growth, helping interns navigate the nuances of professional culture while focusing on delivering impact.

Ultimately, a little clarity and intentional communication can turn an internship from just a learning opportunity into a truly enriching experience for everyone involved.

About Monica Para

Monica Para is a tech content creator and an early career member of Rewriting The Code. She is very passionate about diversity and sharing accessible resources in the tech and startup sectors. Her project, ChiMaps, is an AI-powered map that highlights startup and venture capital firms across the Chicago tech ecosystem. She aims to make tech more inclusive and navigable for all through content, community, and data-driven tools.

From my experience, the best internship programs are the ones where you’re trusted with meaningful work, not just small tasks to pass the time. 

Having a mentor or someone to check in with regularly made me feel supported and helped me learn so much faster. 

I also really valued when companies gave interns the chance to meet people from other teams. This opened my eyes to roles and paths I hadn’t considered. 

Feeling included and knowing my input mattered, even as an intern, made a huge difference in my confidence and internship experience. 

Companies should focus on creating an inclusive and welcoming environment for their interns.

About Chahana Dahal

Chahana Dahal is a Computer Science graduate with a Data Science minor from Westminster University, where she completed her degree in just three years. She was selected for the Google Computer Science Research Mentorship Program (CSRMP), which started her research journey in AI/ML. Her work on knowledge graph completion with RelatE is under review for NeurIPS 2025, and she is currently developing a Federated RAG framework using large language models. She also presented her independently proposed AI-powered education framework at AAAI 2024 and previously served as a Machine Learning Engineer at Omdena, contributing to adaptive AI tutors for refugee education. She plans to begin her graduate degree in ML in fall 2025.

What Legacy Does Your Company’s Internship Experience Aim to Build?

If there’s one thread weaving these stories together, it’s this: internships aren’t just about what’s learned; they’re about what’s felt.

Structure, trust, honest feedback, and meaningful connection are the pillars that turn a temporary opportunity into a lasting impact.

As companies look to shape their next wave of talent, listening to these voices won’t just improve internship programs; it will help build workplaces where everyone, intern or executive, truly belongs.

The future of work is crafted bell by bell, lunch by lunch, check-in by check-in.

What will your legacy be for the next intern who walks through your door?

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Gen Z’s Call for Clarity: Top HR Strategies for Transparency and Constraint

Gen Z’s Call for Clarity: Top HR Strategies for Transparency and Constraint

The contemporary workplace is undergoing a shift, driven significantly by the preferences of its newest entrants.

With a compelling 46% of Gen Z prioritizing flexible schedules, as highlighted by EY, organizations face an urgent imperative to adapt their operational models.

This isn’t merely about offering remote work; it encompasses a spectrum of arrangements designed to empower a diverse, multi-generational workforce.

Yet, embracing such flexibility presents a complex challenge: how do leaders successfully meet the distinct needs of Gen Z while simultaneously maintaining equilibrium with the expectations of other generations and, crucially, aligning with overarching business objectives?

This HR Spotlight article distills critical insights from leading business executives and seasoned HR professionals, exploring the innovative policies and technological tools they are implementing.

Their experiences offer a strategic blueprint for organizations navigating this evolving landscape, aiming to foster an agile, inclusive, and high-performing environment for all.

Read on!

Structured Transparency Builds Trust with Gen Z Workers

One of the most effective best practices for balancing Gen Z’s call for transparency with organizational constraints is adopting a model of structured transparency.

This approach acknowledges that younger workers value honesty, access to information, and clear communication, but it also recognizes that not every detail can or should be disclosed in real time due to legal, competitive, or strategic reasons. Structured transparency means intentionally defining what information can be shared openly, what needs context before release, and what cannot be disclosed—then communicating those boundaries consistently and respectfully.

In practice, this often involves leadership proactively explaining the “why” behind decisions, especially those related to pay, promotions, or company direction. It includes implementing regular communication touchpoints, such as town halls or Q&A sessions, where employees can ask tough questions and get candid responses.

One global technology firm I advised was experiencing tension between senior leadership and their growing Gen Z workforce. Employees were frustrated by what they perceived as secrecy around promotion criteria and strategic changes. Rather than overhauling internal policies immediately, the company introduced a transparency framework. They published clear guidelines on what could be shared regarding salary bands, internal mobility opportunities, and decision timelines.

Leadership hosted monthly open forums where questions were submitted anonymously, allowing sensitive topics to be addressed openly while respecting confidentiality constraints. Over six months, employee trust scores improved by 32 percent, attrition among early career hires decreased, and managers reported fewer misunderstandings around career progression expectations.

Balancing Gen Z’s demand for transparency with organizational constraints is less about choosing openness or secrecy and more about setting clear expectations and maintaining consistent communication. By defining what can be shared, offering context for what cannot, and creating regular forums for honest dialogue, employers can foster trust and engagement without jeopardizing competitive or legal boundaries.

Structured transparency builds credibility, reduces misunderstandings, and strengthens the employee-employer relationship, creating a healthier and more resilient organizational culture in the long run.

Vivian Chen
Founder & CEO, Rise Jobs

Small, Direct Conversations Beat Town Halls for Gen Z

Gen Z wants transparency, but more than that, they want to feel heard.

One-on-one conversations or small group settings go a lot further than big town halls, which can feel performative or intimidating. Equip managers and leaders to have meaningful, direct check-ins where employees can ask questions and share feedback.

It builds trust and shows that leadership actually cares, even if every answer can’t be immediate or perfect.

Small signals of genuine effort go a long way with this generation.

Straight-Line Communication Earns Gen Z Roofing Crew Trust

As the owner of Achilles Roofing, I’ve worked with roofers from every generation—including a growing number from Gen Z. If there’s one thing I’ve learned about this generation, it’s this: they don’t expect perfection from leadership—but they do expect honesty. One best practice we apply is what I call “straight-line communication.”

It’s not about dumping every business issue on the crew—it’s about explaining why decisions are made. Gen Z doesn’t like being left in the dark. If we’re shifting project schedules, cutting overtime, or holding off on new equipment, I don’t sugarcoat it. I gather the crew, I give it to them raw: “Here’s what’s happening, here’s why, and here’s how it affects you.”

They may not always like it, but they respect it. That’s the balance. You’re not throwing open the books, but you’re not hiding behind corporate speech either. This generation is wired for transparency, but they’re also practical. Show them that you’re being real with them—and you’ll get buy-in, not backlash.

The big win? It builds trust. And trust in a roofing crew means fewer walk-offs, tighter teams, and fewer misunderstandings on-site. Gen Z may ask more questions—but if you answer them with respect and reason, they’ll grind harder than you expect.

Keep it clear. Keep it honest. That’s how you earn their respect while keeping the business grounded.

John Mac
Founder, Openbatt

Contextual Transparency: Explain Why When What Remains Hidden

One of the best practices we’ve adopted for balancing Gen Z’s demand for transparency with real-world constraints is what we call “contextual transparency.” It means being honest about the why behind decisions—even when you can’t fully share the what.

Gen Z doesn’t expect you to have all the answers or to open the vault on every policy, but they do want to know they’re not being left in the dark. They value leaders who communicate early, explain reasoning, and acknowledge when something is still evolving. We’ve found that when we lead with clarity about the process—even if we can’t reveal every detail—it builds more trust than silence or overly polished comms.

For example, during a hiring pause, we didn’t just announce it—we explained what drove the decision, what data we were looking at, and when the next review would happen. We also invited feedback from the team on how it was impacting morale and workloads. We couldn’t promise fast changes, but we could keep the conversation open. That made people feel included in the process rather than blindsided by it.

Transparency isn’t about revealing everything. It’s about showing you’re willing to treat employees like adults, even when the answers are complex or still in progress. That approach has helped us build more credibility, not less—even when the news isn’t perfect. For Gen Z, that kind of honesty earns far more loyalty than perfectly scripted messaging ever could.

Respect Gen Z’s Need for Context, Not Just Orders

Here’s the thing — Gen Z doesn’t care about the old-school “just do your job” mindset. They want to know why they’re doing something, who it’s helping, and what the bigger picture is. That used to annoy me, until I realized they’re not being difficult — they’re asking for clarity. And that’s fair.

In the electrical trade, safety and transparency are non-negotiable. You don’t send someone into a pit without telling them what’s live, where the hazards are, and what the goal is. So why would you do that in a business context?

One best practice I follow is being clear about limitations without hiding behind silence. If there’s something I can’t disclose — financials, client details, supplier issues — I don’t dodge the question. I explain the boundary, and I give them the context they can have. That earns respect, not pushback.

For example, one of our younger techs wanted to know why we weren’t taking on more solar jobs. I walked him through our current licensing position, cost analysis, and insurance risk. I didn’t sugarcoat it or brush it off — I gave him the real situation. And guess what? He came back a month later with a training course he found on his own to help us prep for future solar installs.

Bottom line — Gen Z will meet you halfway if you give them something real to work with. You don’t need to hand them the master key. Just stop feeding them generic answers and respect their need to understand the bigger picture. That’s not weakness — that’s leadership.

Steven Rothberg
Founder & Chief Visionary Officer, College Recruiter

Question Transparency Constraints That Harm Talent Acquisition

A great way to balance Gen Z’s transparency demands with organizational constraints is to ask yourself if those constraints actually benefit the organization, or if they create more benefits than harm to the organization. For example, until recently, few employers shared their salary ranges when advertising job openings. The reasons were many, but typically boiled down to the desire by the employer to have underpaid new employees, which was a form of wage theft.

Thankfully, Gen Z knows that if one employer won’t share salary information, there will be a number of other employers who will for positions which are quite similar. That leads to the best of these candidates gravitating to the jobs offered by the employers who are more transparent, which has led to those organizations thriving while the less transparent employers are suffering for lack of talent. And that’s good.

Actions have consequences. Failing to be as transparent as you can be with potential or even current employees should have consequences. Sometimes, those consequences are worthwhile. Often, they are not.

Justin Belmont
Founder & CEO, Prose

Treat Transparency as Conversation, Not Data Dump

Give context, not just answers. Gen Z doesn’t expect you to spill every internal secret—they just want to know *why* a decision was made.

If you can’t share something, say that—and explain the reason behind the wall. We’ve found that treating transparency as a conversation, not a data dump, earns way more trust.

Honesty isn’t just about disclosure—it’s about respect.

Kelly Rongstad
Director & Human Resources, Bold Orange

Transparency Invites Learning, Not Just Information Sharing

At Bold Orange, we recommend treating transparency as an invitation to learn, not just a moment to inform. Gen Z doesn’t expect perfection from their employers, but they do expect honesty, context, and a sense of inclusion. They want to understand how decisions are made, where tradeoffs come into play, and what values are guiding leadership.

We’ve found the best way to earn their trust isn’t by oversharing, but by opening up the reasoning. That might look like explaining the factors behind a shift in direction or walking through the business impact of a change before it happens.

Employees don’t need every detail to feel included—they need to be treated as capable, curious contributors.When we lead with clarity and respect, engagement deepens and transparency becomes something everyone participates in.

Bala Sathyanarayanan
Executive VP & Chief HR Officer, Greif Inc

Structured Dialogue Forums Balance Transparency with Boundaries

One best practice I strongly recommend is establishing structured, authentic dialogue forums specifically tailored to the expectations of Gen Z colleagues for transparency and open communication.

Regular “Ask-Me-Anything” (AMA) Sessions: Leaders should proactively engage in regular AMA sessions, offering younger colleagues the opportunity to ask challenging questions directly, without filters or scripted responses. This approach not only demonstrates genuine openness but also builds trust and respect within the organization. Authentic dialogue fosters a culture of transparency and conveys to employees, especially Gen Z, that their voices are valued.

Clear Boundaries Around Transparency: It’s crucial for leadership to clearly define and communicate transparency boundaries, explicitly outlining what information can or cannot be shared. Clearly explaining why certain information must remain confidential—for instance, due to legal restrictions, competitive sensitivity, or privacy considerations—shows respect for Gen Z’s strong desire for transparency. Honest communication about these limitations helps employees understand organizational realities without undermining trust.

Leveraging Digital Platforms for Feedback: Utilize modern digital collaboration and communication platforms that support continuous, two-way feedback. Ensure visibility of employee questions, concerns, and leadership responses. Even if certain requests or feedback cannot be fully addressed, acknowledging them and explaining subsequent actions or the reasons behind decisions greatly enhances engagement and trust.

Transparency isn’t about disclosing everything. Instead, it’s about clearly and honestly communicating organizational decisions, including the context and rationale behind them. This nuanced approach enables organizations to strike a balance between openness and necessary discretion, thereby fostering an environment of mutual trust, engagement, and respect. For Gen Z employees, authenticity and openness significantly impact their connection to and retention within the organization, making structured, clear communication strategies essential.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Leading with Civility: HR Strategies to Tame Workplace Conflict

Leading with Civility: HR Strategies to Tame Workplace Conflict

In an increasingly interconnected world, the lines between personal online debates and professional workplace conflicts have become blurred.

As arguments from social media feeds spill into team discussions and digital communication channels, organizations face a critical imperative:

How can leaders effectively foster a positive work culture grounded in civility and mutual respect?

This challenge demands more than just conflict resolution; it calls for intentional leadership behaviors that model appropriate conduct and build a foundation of psychological safety.

This HR Spotlight article distills invaluable insights from leading business executives and HR professionals, exploring key leadership actions that promote civility, transform conflict into constructive dialogue, and ultimately create a more harmonious and productive environment for all.

Read on!

Raymond Anto

I’ve watched online debates ignite workplace sparks, turning passion into tension. To douse the flames and cultivate a culture of civility, one leadership behavior stands out: active listening. It’s the quiet superpower that transforms conflict into connection. By truly hearing employees—without cutting in or racing to fix things—leaders weave a tapestry of trust, creating a safe haven for open, respectful dialogue.

At Big Book Designs, when virtual spats over project priorities fanned team friction, I leaned into one-on-one check-ins. I listened intently, echoing each person’s concerns to show I got it. The result? Calmer conversations and a 20% surge in team satisfaction, proving listening isn’t just kind—it’s powerful.

Actionable Tip: Embrace the “LADDER” method—Listen with focus, Acknowledge emotions, Defer snap judgments, Dig deeper for clarity, Explore solutions together, Respond with care. Carve out distraction-free listening sessions and mirror back what you hear (e.g., “It sounds like the timeline crunch is weighing on you”). This simple act aligns with our dream of a workplace where collaboration and respect aren’t just goals—they’re the heartbeat of our culture.

Lakila Bowden
Co-founder & COO, iSee Technologies

Lakila Bowden

Life’s races are won with individual grit and collective encouragement. To that end, one leadership behavior that fosters a positive work culture driven by civility is championing one another’s accomplishments.

When leaders recognize growth and effort amongst their colleagues, it boosts morale, trust, and builds a sense of teamwork.

I call these micro-teams support squads. They include people who offer different kinds of help depending on the person’s needs. A new employee might need a mentor for professional guidance, a peer to help answer questions, and a friend who checks on their emotional well-being. A more experienced teammate might need someone who challenges them, someone who celebrates their progress, and someone who reminds them what they’re capable of.

Collectively, support squads encourage employees to show up for one another, and when leaders model this behavior, people feel seen. It’s an “all boats rise” approach to skillset development and problem-solving.

Sarah Chen
Founder & Principal, Recruit Engineering

Sarah Chen

As a small business owner and recruiter, I know fostering civility at work always begins in the hiring process. In these polarized times, this has never been truer. Choosing people who are genuinely committed to collaboration and also possess emotional intelligence is more important than ever.

So, at Recruit Engineering, we don’t just assess skills and experience. We’re also listening carefully for signs of curiosity, humility, and openness during the interview process. How does the candidate describe past team dynamics? Do they take responsibility for setbacks, or shift blame? Are they capable of acknowledging perspectives they don’t share?

Leadership must be a part of this process alongside HR. Only they can truly set the tone, through conversation, evaluation, and a deep involvement in sourcing and hiring.

Finding the right employees – people of character – takes time (and is a team effort) but it’s far less labor-intensive than fixing a workplace that’s turned toxic.

Kira Byrd
Entrepreneur, Chief Accountant & Compliance Strategist, Curl Centric

Kira Byrd

Vulnerability is also a strong leadership action that can be used to foster a favorable working culture.

Once the leaders reveal that they have made mistakes or demonstrate how to address challenges humbly, team members gain a safe environment to do the same. This creates an environment where individuals are encouraged to speak, raise questions, and express opinions that contradict other people without fear. This serves as the foundation of learning, growing, and practicing mutual respect.

Leaders who use this exhibit the fact that it is okay to disagree, but their disagreement should be based on building knowledge and civility.

This openness in turn would result in close collaboration, creativity, and reliability in the team, which leads to a more close-knit and supportive working environment.

Kristine Gentry

As a cultural anthropologist, I understand that conflict often arises from assumptions, rather than facts.

When leaders model a mindset of curiosity, by asking open-ended questions, seeking to understand perspectives before reacting, and actively listening without defensiveness, they create a ripple effect across the organization.

Curiosity lowers the temperature in heated conversations. It turns debates into dialogue. It reminds teams that disagreement doesn’t have to mean disrespect. In an era when online arguments easily spill into workplace dynamics, leaders who remain genuinely curious set the tone for psychological safety, empathy, and ultimately, innovation.

Civility isn’t about being nice. It’s about being intentional, and that starts at the top.

Nancy Avila

One leadership behavior that consistently works: Address conflicts directly before they escalate into workplace drama.

In my five years managing ViewPointe Executive Suites, I’ve seen how online arguments spill into shared workspaces, especially with our attorney clients who deal with high-stress situations. When I notice tension building—whether it’s from social media debates or heated email exchanges—I immediately schedule private one-on-ones with the individuals involved.

My approach is simple: I acknowledge their perspective first, then redirect focus to our shared workspace standards. For example, when two tenants brought their political disagreements into our common areas, I reminded them that our space serves as neutral ground where everyone can work productively. I explained how their behavior affects other professionals trying to concentrate.

The key is timing and tone. I address issues within 24 hours using the same respectful communication style I learned in HR. This prevents small conflicts from becoming toxic workplace situations that drive away good tenants and employees.

Misty Spittler
Licensed Public Insurance Adjuster & Founder, Insurance Claim Academy

Misty Spittler

Transparent communication during a crisis is the leadership behavior I’ve found most effective. After 15+ years as a public insurance adjuster, I’ve witnessed how workplace tensions escalate when leaders withhold information or sugar-coat problems.

During major storm seasons, I’ve seen adjusting teams fracture when management doesn’t openly communicate claim backlogs and workload expectations. One firm I worked with saw their turnover drop 60% simply by holding daily 10-minute briefings about case loads and realistic timelines.

The approach works because people can handle bad news – they can’t handle uncertainty. When we launched Insurance Claim Academy, I made it policy to share both wins and setbacks with our team immediately. This prevented the rumor mill and speculation that typically creates workplace drama.

I tell leaders to address conflicts head-on in the moment, not in private later. When team members see you handling disagreements fairly and factually, they mirror that behavior instead of letting things fester into personal attacks.

Dr. Marquette L. Walker

One leadership behavior I’ve found essential in building a civil, positive workplace culture—especially when debates escalate into conflict—is humble listening rooted in trust.

I lead by intentionally creating space for others to speak, even when opinions differ from mine. I’ve learned that trust is built when people feel heard, not judged. That’s why I hold regular one-on-one check-ins, encourage honest feedback, and model vulnerability by admitting my own missteps. These simple yet intentional actions create psychological safety, helping teams stay engaged even in tense moments.

When I transparently address conflict and celebrate diverse strengths, it shows my team that they’re valued, not micromanaged. As a leader, I don’t aim to have all the answers—I aim to unlock the wisdom already in the room. By listening with humility and leading with trust, I’ve seen even struggling teams transform into collaborative, respectful environments where civility and performance thrive.

Jennifer McKenna

To foster a positive work culture driven by civility, top level leaders must demonstrate this one leadership behavior: strong self-awareness with a win-win mindset.

Nearly every conflict I am hired to help resolve can be traced back to miscommunication. Rarely, if ever, do I see mal intent; yet nearly always the misunderstanding, left unattended, devolves into a perception of mal intent. After a while, a tipping point ensures a culture of conflict.

Conscious candor is an imperative in any corporate environment. If a leader isn’t mindful of their intentions, however, candor won’t cut it. In fact, it can cause more damage than good. And if a leader is mindful of their intentions without courageous candor, their lack of ownership in the culture will create inadvertent conflict repetitively. Only when a leader possesses and demonstrates strong self-awareness will that leader take accountability for their contribution to the culture.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

Mending the Trust Divide: Strategies for a More Engaged Workforce

Mending the Trust Divide: Strategies for a More Engaged Workforce

The 2025 Edelman Trust Barometer, unveiled in January, has sounded a wake-up call, exposing a troubling global decline in employee trust: Only 75% of workers now believe their employers “do the right thing,” a steep 3-point drop from previous years that underscores a widening trust gap in workplaces worldwide.

As organizations navigate a landscape marked by remote work fatigue, economic uncertainty, and a 3.5% unemployment rate (SHRM, 2025), this erosion of confidence threatens morale, productivity, and retention.

The Techronicler team reached out to a powerhouse panel of HR experts and business leaders to confront this pressing challenge with a critical query:

As an HR or business leader, what practical steps would you suggest to rebuild trust and address this workplace challenge?

Their insightful, hands-on strategies—ranging from transparent communication to innovative engagement initiatives—promise to bridge the divide and reignite a culture of trust.

Dive into their expert roadmaps and discover how to transform your workplace for the better!

Read on!

Kurt Uhlir
Chief Marketing Officer, eZ Home Search

Kurt Uhlir

Let’s stop pretending the trust gap is just about layoffs or bad CEOs—it’s about a lack of clarity and connection.

In my experience leading high-growth companies and coaching other GTM leaders, I see two major breakdowns behind today’s erosion in employee trust.

First, there’s a transparency gap:- Too many leadership teams fail to explain the why behind business decisions. I’m not saying share every spreadsheet—but employees should understand the key outcomes the company is aiming for, across different timeframes. Just as important, they need to know how their day-to-day work contributes. Without that, people feel like bystanders. So when leaders say “we missed our numbers,” it doesn’t feel honest—it feels disconnected. In hindsight, employees often realize they could’ve helped—if only someone had taken the time to connect the dots. Leaders need to remember, sometimes you have to go slow to go fast—or go far.

Second, return-to-office mandates have fractured trust by ignoring how distributed teams really operate:- I’ve said this before, and it keeps proving true: Once your team expands beyond a single office, every additional location functionally becomes remote. That’s when your workplace strategy either scales your culture—or erodes it. I’m not hiring people to sit in a building. I’m hiring them to drive results. Many RTO policies send the wrong message: “We don’t trust you unless we can see you.” That’s a culture killer. And the irony? With modern tools, I have better visibility into performance today than ever before.

Rebuilding trust takes more than a town hall or a Slack update. It requires intentional leadership, visible actions, and repeated clarity. Start there—and the culture will follow.

Margaret Buj
Principal Recruiter, Mixmax

Margaret Buj

Trust is built in the small moments- clear communication, fair treatment, and follow-through. At Mixmax, we operate with a lot of transparency: hiring managers and leadership share strategy updates regularly, and we don’t over-promise.

In my coaching work, the companies that retain trust even in hard times are the ones that:

  • Acknowledge uncertainty honestly.
  • Involve employees in decisions where possible.
  • Follow through on what they say they’ll do (e.g., support for DEI, real investment in wellness, not just performative posts).

Trust can’t be rebuilt overnight, but consistency matters. One leader I worked with started weekly “Ask Me Anything” sessions during a reorg – it turned employee anxiety into collaboration.

Dr. Kirk Adams
Disability Inclusion Strategist & Speaker, Innovative Impact LLC

Dr. Kirk Adams

To rebuild trust in the workplace, especially from a disability inclusion standpoint, leaders must prioritize accessibility, representation, and open communication.

Start by embedding disability inclusion into core values and policies. Ensure all digital and physical environments meet or exceed accessibility standards, and provide reasonable accommodations proactively, not reactively.

Establish Employee Resource Groups (ERGs), which are voluntary, employee-led groups that support community and belonging, for people with disabilities. Make sure these groups have executive sponsorship. Inclusive hiring practices, visible leadership commitment, and regular training on disability awareness foster a culture of respect. Involve employees with disabilities in decision-making processes.

Nothing about us without us. Transparent communication about progress and challenges builds credibility and trust. When employees feel seen, heard, and supported, trust follows.

Genevieve Piturro

The change-maker for building trust between management and employees is right in front of us, a truth we’ve always known in our hearts – genuine human connection. It has taken me 25 years to fully embrace the leadership truth that human connection is the expression of love – and love is the key to success for all of us growing our organizations.

Here are a few ways leaders can build trust:

Start each day by asking yourself, “What can I do to bring people together?”: Have some fun and surprise everyone with a long lunch and a game tournament! Try Checkers, Monopoly, even Family Feud! Or, go bigger and bring in a pro to facilitate a Murder Mystery event! While together, highlight uplifting news or updates on a current goal to inspire engaging conversation. Having team fun will last far longer than one day.

“Do you have 30 minutes today? I’d like to know how it’s going.”: Invite someone you’re still getting to know for a one-on-one. Let them know you’re interested in how they’re doing with the project they’re working on and if they have any special weekend or summer plans coming up. Let your heart lead your conversation – it knows exactly what to do – and say.

“What’s one skill that most people don’t know you have?”: It’s SPRING – Take it Outside! Enjoy the smell of flowers and soak up some sun by moving your team – and your conversations outside. Make it fun by ordering a picnic lunch complete with fruit, cheese, sandwiches, chips, and dessert. Start off by asking each team member to answer one question such as, “What’s 1 skill that most people don’t know you have?”

Ruth Rathblott
Speaker, Author, Ruth Rathblott

Ruth Rathblott

The drop in employee trust isn’t just about policies or perks, or just a data point; it reflects something deeper: people don’t feel safe to fully show up at work.

As someone who hid my limb difference for 25 years, I know the toll it takes to pretend everything’s fine—to stay quiet, to overperform in hopes of belonging. That same dynamic plays out in workplaces every day.

And as a former CEO, I also know what it’s like to be in the leadership seat—wanting to build trust with your team, but not always knowing if you’re creating the space for it. It can be lonely. And it takes intentional, consistent work.

When employees feel they have to hide—parts of their identity, their concerns, or their ideas—trust breaks down. And that disconnection quietly erodes engagement, innovation, and retention.

To rebuild trust, leaders need to go first. That means:

  • Naming what’s not being said: Create space for honest, two-way dialogue—not just surveys or check-ins.
  • Modeling vulnerability: When leaders share a challenge or truth, they give others permission to do the same.
  • Valuing difference over sameness: Reward the voices that bring something new—not just the ones that echo the norm.

Trust isn’t a checkbox—it’s a culture. And it starts when people feel safe enough to be seen and ask for the support they need. It’s also a two-way street!

Christopher Migliaccio

I’ve led a law firm through major transitions and understand how trust can make—or—break a professional environment.

Over the years, we’ve built a culture that emphasizes transparency and follow-through.

This is what my experiences have taught me:

One of the most effective ways to rebuild employee trust is to ensure that leadership models accountability.

When something goes wrong, owning the mistake publicly, rather than spinning it, can be more powerful than any team-building activity.

Equally important is the consistency between what leadership says and what it does.

Trust breaks when there’s a gap between messaging and action. It rebuilds when even the small promises are kept.

Finally, give employees a meaningful seat at the table—ask for their feedback, implement what you can, and explain transparently when you can’t.

David Goldstein

Drawing from decades of industry experience, I emphasize that involving employees in meaningful Corporate Social Responsibility (CSR) activities offers profound benefits, especially in today’s uncertain economic climate.

These initiatives don’t just check a box, they foster a powerful sense of purpose and unity when employees work together towards a common cause.

For organizations, they are a way to demonstrate company values in action and a commitment to making a positive impact both for employees and the larger community.

CSR team-building events, like TeamBonding’s Do Good Bus or Charity Bike Build, are opportunities to boost engagement and create lasting, positive memories, transforming team building into genuinely impactful and fun experiences.

Elene Cafasso

The number one way to build trust is to have a high “say/do ratio”. If you say it, announce it or promise it – do it!

Frequent changes in direction lose buy-in because they’re just the “flavor of the month”. Eventually, they’re ignored.

Authentic, frequent communication is the foundation of trust. Speak in conversational language, not PR soundbites.

Even if there’s something you can’t share yet, address the elephant in the room or any rumors. Let folks know when you will be able to share more, or why you can’t do so at this time.

Even if employees don’t like the message, they’ll appreciate your honesty.

Our reptilian brains get triggered when there’s a lack of control, certainty or fairness. Trust is extraordinarily difficult to rebuild if any of these are missing.

Use the Golden Rule and treat people like intelligent adults. It pays off!

Andrea Hayley-Sankaran

Rebuilding trust starts with listening—and really meaning it.

At Lotuswood Farm, we keep things small, intimate, and transparent. But even in a tight-knit team, trust can waver when people feel like their voice doesn’t matter. So I make it a point to ask questions without an agenda, to have open conversations where no one is punished for telling the truth.

I also believe leaders need to show more vulnerability. If you want people to trust you, you have to admit when you’re unsure or when you’ve made the wrong call. That builds emotional safety, and emotional safety builds trust.

When trust is present, people take initiative, offer ideas, and stick around for the long haul—not because they have to, but because they want to.

David Maffei

Rebuilding trust in the workplace starts with strong, consistent communication, and middle managers are the unsung heroes who can make that happen.

As the most trusted source of information, with 57% of employees saying they trust their immediate supervisor “a great deal,” middle managers play a critical role in bridging leadership and frontline teams.

Organizations should provide these managers with timely, transparent updates and encourage two-way communication to further this sense of trust.

Staffbase’s data revealed that 88% of employees who feel well informed about changes also report being happy in their jobs, which ultimately contributes to employee retention and productivity.

Leveraging trusted tools like employee apps, ranked the top source of information by 60% of users, can also further enhance transparency and engagement.

When communication flows clearly and consistently, trust follows.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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The DEI Fade: Leaders Share Impacts of Pulling Back

The DEI Fade: Leaders Share Impacts of Pulling Back

As some organizations dial back their Diversity, Equity, and Inclusion (DEI) programs, the potential consequences for workplace dynamics, employee morale, and organizational success are coming into sharp focus.

Driven by financial pressures, shifting strategic priorities, or external influences, these reductions have ignited discussions about their broader implications.

We asked DEI experts, HR, and business leaders:

What are the possible outcomes of scaling back DEI initiatives?

Their responses highlight significant risks, including eroded trust, diminished innovation, talent attrition, and reputational challenges.

Yet, they also point to opportunities for organizations to reimagine DEI efforts with greater focus and sustainability.

In a world where authenticity and inclusivity are increasingly non-negotiable for employees and customers, these leaders underscore the importance of strategic, intentional approaches to preserve DEI progress.

Explore their expert insights below to uncover the risks, opportunities, and actionable strategies for navigating the complex terrain of DEI in today’s evolving workplaces.

Read on!

Ericka Prentice

Let me begin by saying real change is never lasting if it’s based on the horror or sensation surrounding one event. The reasoning behind most of these initiatives was flawed at best and designed to alleviate white guilt.

Let’s be honest, backs were up against the wall after George Floyd because it was blatant and played in constant rotation. We’ve never had a problem with the killing of BIPOC people in this country. In fact, we’re a country that makes lynching postcards, burns a pregnant black woman, cuts her baby from her belly and stomps it to death. George Floyd was a routine lynching.

However, the world knew that Black America was not going to let this just go away and it was watching. The pressure was on and companies had to respond one way or the other.

DEI, the way most companies engaged with and implemented it felt performative at best. It did not and was not ever designed to address structural or systemic issues.

We have never been willing to have those conversations in America. We would rather maintain the comfort of particular groups than address the real needs of marginalized groups.

The companies that are stepping away were never committed to real change, only change that was going to keep them from losing money and their consumer base. They were never interested in doing the hard work or having the tough conversations or truly learning what it’s like to be a part of a marginalized group in this country or in their workplaces. They will say they were, but they lie, period.

This is why I do what I do. In my mind, teaching leaders how to incorporate mindfulness tools in their everyday lives is crucial.

When we teach leaders how to communicate mindfully, to understand aggressive language, how to listen and hold mindful meetings, we create leaders that are more inclusive, more compassionate and engage more meaningfully with their teams. In turn, their teams are more productive and experience genuine psychological safety.

We should’ve begun with mindfulness training prior to leaping into DEI initiatives. Mindfulness tools, and I’m talking beyond just breathwork and meditation, change lives, create better leaders and create better teams.

Dr. Laurie Cure

The current legal and regulatory landscape around DEI is certainly testing organizational agility and stamina. At the present time, I think companies are watching the legal volley around the issues and approaching it with caution, despite often believing and wanting to further the underlying intention of supporting greater representation, fairness and cultures of belonging.

In direct response to the question, organizations that have reduced their DEI initiatives have experienced pushback from consumers and employees alike. Sales, employee retention, reputation and supplier relationships have been negatively impacted by many of the companies that have aggressively moved away from DEI practices.

For organizations whose mission, vision and values are tightly aligned to inclusion, representation and fairness, DEI practices are more critical to them and their customer base. Eliminating or changing these practices has more significant implications.

DEI’s purpose is obviously threefold: ensure a workforce represented by individuals with various backgrounds, a focus on fairness with organizational practices, and creation of an environment where everyone feels respected, valued and empowered.

While underrepresented is often interpreted by race, it more often includes gender, individuals with disabilities, veterans and those who have served in our armed forces, as well as their spouses, LGBTQ, lower socioeconomic and/or educational backgrounds or certain age groups.

DEI is expansive and recognizes that human nature is flawed and biased and seeks to put structures in place that minimize those tendencies so everyone has a fair and equal opportunity. It is not designed to punish certain people who are more deserving or qualified than others, but rather, expand opportunities so everyone who is (or could be) qualified has an equal opportunity to be seen.

Tampering down on DEI practices risks stifling current and future talent and undermining a company’s own ability to compete and achieve higher levels of performance both individually and as organizations.

Ultimately, without focus and emphasis, we revert to old patterns of underrepresentation and we know that often leads to lower business performance. We also know from current research that most employees want diversity, equity and inclusion in their workplaces.

While there might be disagreement around specific practices, employees and leaders desire cultures that embrace diversity, fairness and belonging (call it what you will). Turnover, engagement, innovative thinking, and toxic workplace behavior, are all at risk with declining emphasis on these efforts.

I also think it is important that we continue to understand the difference between DEI and affirmative action. While there are some areas of overlap, most companies we work with (many who operate across the globe) are maintaining DEI efforts (although they might be calling them something different) and more closely examining affirmative action strategies, which often.

What is often more interesting to me is looking at those organizations that have elected not to move away from DEI practices.

They are staying within the law by eliminating quotas and race-based preferences, but they are maintaining (and growing) a commitment to language, DEI-specific programs, employee resource groups, inclusive hiring practices and benefits packages, and community engagement, which fosters diversity and inclusion.

Sahara Rose De Vore

Companies claim that company culture and wellbeing are part of their core values yet, scaling back on DEI programs speaks otherwise.

In order to promote a happier and healthier workplace, there needs to be diversity. To build compassion, empathy, acceptance, and understanding amongst coworkers, which in turn, boosts company culture, there needs to be diversity in cultures, abilities, genders, ages, etc.

This is because we are all different as human beings. Through interactions, conversations, and time spent with people who are different from yourself, your understanding and empathy for others builds.

Companies need good company culture to succeed. People need to feel understood, accepted, and trusted to perform well, to exercise their creative juices, and to be motivated.

Without a diverse workplace, employees will struggle to see new perspectives and lack care for team work, ultimately hurting the company itself.

Jamie Graceffa
HR Executive, Kind Cards

Jamie Graceffa

As DEI initiatives come under increasing scrutiny, HR professionals are being called to reimagine how we uphold psychological safety, build employee engagement, and nurture an inclusive culture—without compromising compliance or values. One powerful, unifying solution is kindness.

Kindness is not a soft skill—it’s a strategic one. It offers a human-centered bridge that helps preserve the essence of DEI, especially in climates where traditional approaches are being scaled back. Far from being politically charged, kindness strengthens trust, reduces conflict, and improves team dynamics. It reinforces inclusion and well-being while delivering measurable outcomes like stronger retention, improved performance, and a more meaningful employee experience.

Without DEI initiatives, the foundation of a healthy workplace culture begins to crack. Trust erodes, morale drops, and creativity is stifled. One-note thinking limits innovation, while unchecked bias opens the door to exclusion and toxicity. The consequences aren’t just cultural—they’re business-critical.

Intentional kindness in the workplace isn’t just a feel-good practice—it’s a catalyst for belonging, resilience, and long-term success.

Mark Sanchez

We believe in fostering an inclusive environment where everyone feels welcome and represented—but we also believe the long-term success of any organization depends on a foundation of merit.

Scaling back DEI entirely risks alienating valuable voices, but overcorrecting can dilute the focus on performance and accountability.

The most sustainable approach is one that opens the door for everyone, then lets ability, work ethic, and results guide growth. Inclusion and merit don’t have to compete—they work best when they’re aligned.

Barbara Marzari
Communication & Engagement Strategy Director, Sociabble

Barbara Marzari

In the past few years, DEI programs have built more engaged, creative, and productive workplaces. So naturally, companies risk losing talent and weakening the morale and overall company performance if they pull back on DEI efforts.

From my experience helping entrepreneurs build their reputations, it is clear that inclusivity is a necessity today. If companies ignore DEI, they will surely see a decline in employee satisfaction, especially among underrepresented groups who feel that their voices are no longer being heard or valued. This could become costly both financially and in terms of brand equity.

Moreover, the young generation focuses on inclusivity and wishes their employer to do the same. So, scaling back DEI efforts could damage a company’s reputation in the eyes of potential hires as well. Once a company is seen as backward in DEI, it will struggle to attract top talent. This will become a bigger issue in creative industries where diversity brings innovation and performance.

DEI initiatives definitely demand effort and investment. However, such effort and investment are very small compared to the kind of reputation they build in the longer run. DEI builds a resilient and expanding company culture, and scaling it back would also pull back the progress companies have made.

So, how you decide to navigate through this as an organization is really going to matter.

Corina Tham
Finance & Sales Director, CheapForexVPS

Corina Tham

Reducing DEI efforts might influence the inclusiveness and equity within organizations. From my standpoint, particularly in fields like trading, varied viewpoints are essential for driving innovation and making sound decisions.

Pulling back on equity and inclusion could limit the diversity of ideas and hinder creativity in addressing challenges. Since trading relies heavily on examining different market trends and patterns, diverse teams are better positioned to tackle issues from various perspectives.

Businesses may also risk losing top talent who prioritize inclusive work cultures, which could impact overall outcomes. Furthermore, minimizing DEI initiatives might damage a company’s reputation, a key factor in client-focused industries like trading.

In my view, fostering diversity doesn’t just uplift individuals but also enhances the collective achievements of the team.

Ushmana Rai

Pulling back from DEI efforts may provide short-term relief or savings, but in the end, it is a retreat, not only in terms of culture but also competition.

Here’s how:

The Drain on Talent is Real: A large number of today’s workforce, especially the younger generations, look for an inclusive and equitable working environment. Any move that goes backward in DEI creates discontent among diverse talent and sends them out with the feeling that belongingness can be negotiated. This will gradually eat away at innovation and retention.

The Reputation is at Stake: Companies now that are letting DEI stand a step down may be branded as mostly performative. Today’s consumers and stakeholders are so values-led that silence and reversals do not go unnoticed.

Missed-Out Business Growth: A lot of studies have associated diverse teams with better decision-making and increased profits. It is not only a moral failure to scale back DEI but also a failed business strategy.

The Alternative? Refocus, Don’t Retreat: Instead of abandoning DEI, organizations should evolve it by integrating it into core strategies, leadership pipelines, and customer experience. That is the only way that true equity grows, quite, deep.

Karen Cosentino

At Barge, our commitment to fostering an inclusive culture remains steadfast, independent of external policy changes.

We believe that diversity of thought, background, and experience drives innovation, strengthens our teams, and enhances the solutions we deliver. Rather than reacting to policy shifts, we remain focused on what has always been important to us—creating a workplace where all employees feel valued and empowered.

Candidates seek out companies that value inclusivity and professional growth. By focusing on the best talent for the role, we have seen steady increases in representation, particularly in areas where the AEC industry has historically had a higher percentage of men.

Employees are drawn to workplaces where they feel valued and have opportunities to connect. Our employee-led groups and professional development programs provide meaningful engagement beyond daily work, creating a stronger sense of community. We also believe that offering access to a variety of assignments generates an environment where innovation can prosper.

A culture of inclusion is built through daily actions, leadership commitment, and opportunities for connection. HR leadership serves as a resource to leadership and an advocate for employees, playing an important role in connecting all employees. Supporting the creation of employee-led groups or community-sponsored events builds connection and, subsequently, community.

Liam Perkins
Digital Marketing Manager, Privr

Liam Perkins

Scaling back DEI efforts isn’t just a step backward, it’s a full-blown trust fall with no one to catch marginalized employees. Let’s be real: DEI isn’t a “phase” you sunset after hitting a quota. When companies treat it like a trend, they signal that inclusion was performative, not foundational.

For brands like Privr, which exist to uplift LGBTQ+ communities, DEI isn’t optional, it’s the DNA. Gutting these initiatives risks alienating both talent and users who crave authenticity. Imagine a dating app that stops prioritizing queer safety features, trust evaporates overnight.

The anticipated outcome is a decline in creativity.

Homogeneous teams recycle ideas, while diverse teams spark innovation. Without intentional DEI, companies lose their edge in understanding nuanced markets, like Gen Z, who demand brands walk the inclusivity talk.

Plus, backsliding invites PR fires: employees and consumers will call out hypocrisy. Long-term, it’s a talent drain, marginalized folks flee environments where they’re an afterthought. DEI isn’t a cost center, it’s the ROI of relevance.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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Retreating from DEI: What HR and Business Leaders Predict

Retreating from DEI: What HR and Business Leaders Predict

As some organizations scale back their Diversity, Equity, and Inclusion (DEI) initiatives in 2025, questions arise about the ripple effects on workplace culture, employee engagement, and business outcomes.

The decision to reduce DEI efforts—often driven by budget constraints, shifting priorities, or external pressures—has sparked debate about its long-term impact.

To explore this, we asked DEI experts, HR, and business leaders:

What are the possible outcomes of scaling back DEI initiatives?

Their insights reveal a range of consequences, from diminished employee trust and weakened innovation to potential talent loss and reputational risks.

They also highlight opportunities for organizations to refine DEI strategies to be more impactful and sustainable.

In an era where employees and consumers increasingly value authenticity and inclusion, these experts emphasize the need for thoughtful approaches to maintain progress.

Dive into their perspectives below to understand the risks, opportunities, and strategies for navigating the evolving landscape of DEI in today’s workplaces.

Read on!

Janet M. Stovall

First, politics is a big factor. We’re seeing more political pushback against DEI, with things like executive orders and laws trying to get rid of these programs. This has created a chilling effect, particularly following last year’s Supreme Court affirmative action decision.

Despite this political pressure, it’s important to note that many companies are not entirely abandoning DEI. A study by the Heritage Foundation (of all organizations) found that 485 of the Fortune 500 companies still actively promote D&I initiatives. This means that 97% of Fortune 500 companies haven’t canceled their DEI programs. And 86% of chief diversity officers expect budgets to remain steady or increase in 2025.

Second, there’s a lot of social tension. Different groups want totally opposite things when it comes to DEI. Some want more action, others call it “woke” and divisive. This puts companies in a tough spot and makes them careful about what they say publicly.

However, the reality is that many companies are simply evolving their programs or being less vocal about them. This approach, while understandable, presents its own set of challenges.

A disconnect between what an organization says (or doesn’t say) and what it does can lead to cognitive dissonance among employees, which erodes trust and engagement. Some organizations, it’s true, will walk away from DEI altogether. Often, these are the companies that didn’t truly see its value and were perhaps caught up in the 2020 surge of interest.

Third, there’s the legal piece. Even though legal changes can be slower, companies have to stay on top of the rules around DEI. Title VII is still in effect, and companies need to comply.

Looking ahead, I think we’ll see some interesting shifts. There may be fewer DEI programs overall, but the ones that remain are likely to be more effective. We’re already seeing surface-level solutions, like basic awareness training or simplistic actions that claim to “solve” this very complex issue, fall away.

What I believe will endure are objective, business-outcome focused approaches that are measurable and deliver tangible results.

Ultimately, companies that have been treating diversity as a real business asset, not just a marketing buzzword, will keep at the work. How they do it might change, but the commitment will stand.

Dr. Kamille Richardson

When companies start pulling back on their DEI efforts, the ripple effects go way beyond just optics or PR. It can cause real problems.

Without a focus on inclusion, businesses miss out on the fresh perspectives that drive innovation and help tackle big challenges. And for employees with disabilities, the impact tends to hit even harder—fewer accommodations, less accessible tech, and not enough support to thrive and grow.

These gaps create barriers that hold talented people back, which leads to higher turnover, lower morale, and fewer future leaders in the pipeline.

The truth is, when DEI slips down the priority list, disabled professionals often feel it first. Accessibility starts to feel like an afterthought instead of something that’s baked into how the company operates day-to-day.

We’ve seen how remote work opened doors for many people with disabilities—but without clear, thoughtful policies, those flexible options can disappear, replaced by one-size-fits-all approaches that don’t work for everyone.

Even more concerning? Rolling back inclusion can reinforce outdated ideas about disability, turning necessary tools and support into things seen as “nice to have” instead of what they really are—smart, strategic investments in people.

It’s not just disabled employees who lose out, companies miss the chance to tap into the unique insights and problem-solving skills that come from people who’ve spent their lives navigating complex systems.

That kind of perspective is exactly what modern businesses need more of—not less.

Kevin Kaminski

Are organizations prepared to risk their competitive edge by scaling back diversity, equity, and inclusion (DEI) initiatives?

Former US Secretary of Transportation Pete Buttigieg explained an important business principle behind DEI when he said, “The opposite of diversity is uniformity. The opposite of equity is inequity. The opposite of inclusion is exclusion.” Few companies in competitive markets will thrive by staking their future on having a uniform, inequitable, and excluded workforce.

Consider the data: a 2023 McKinsey & Company study showed that companies with the most gender-diverse executive teams are 39% more likely to outperform their least-diverse peers, a rate that more than doubled in the last decade. When ethnic diversity on the executive team was examined, the most ethnically diverse were also 39% more likely to outperform the least diverse.

As a career-success coach, I’ve seen talented, high-performing individuals lose motivation and passion when their employer’s values conflict with their own. Misalignment in values often translates directly into employee turnover, reduced productivity, and lower morale.

Employees seek organizations with cultures that reflect their values. Most employees’ values include commitments to fairness, inclusion, and diversity. According to a 2020 Glassdoor study, 76% of job seekers think a diverse workforce is an important factor when evaluating companies and job offers.

Companies scaling back on DEI efforts risk consequences in attracting and retaining top talent. Eliminating DEI signals that diversity, fair treatment, and inclusion are not strategic priorities. When current and potential employees see that as a misalignment with their own values, it can trigger an exodus of talent and damage to the company’s reputation as a desirable employer.

Reducing DEI initiatives isn’t just ethically problematic, it’s strategically detrimental.

Companies with a diverse set of employees benefit from having the varied backgrounds, experiences, and skills from that diversity in their talent pool.

Limiting the diversity of employees by eliminating DEI efforts reduces their ability to innovate, adapt, and compete effectively. Companies willing to continue investing in diverse, equitable, and inclusive workplaces will reap financial, reputational, and operational advantages. Those that don’t will struggle in an increasingly complex global marketplace.

Silvia Angeloro
Executive Coach, Editor in Chief, Resume Mentor

Silvia Angeloro

What strikes me most is how quickly this can erode trust and morale among employees, especially those who’ve relied on these initiatives to build equitable spaces.

I’ve worked in environments where DEI efforts were deprioritized, and the immediate consequence was subtle yet significant. Employees of marginalized groups started disengaging, feeling as though their contributions mattered less.

I recall one instance where scaling down DEI programs led to unintended ripple effects. A once-thriving mentorship program for underrepresented employees was quietly discontinued.

Over time, I observed talented individuals leaving the organization, not because of performance issues but because they felt their professional growth and inclusion were no longer supported. It was a stark reminder of how such initiatives impact the broader culture.

Cutbacks may save resources in the short term, but the long-term result can be a loss of diversity, innovation, and employee loyalty. Organizations should tread carefully, finding ways to sustain DEI efforts, even in scaled-back forms, to maintain meaningful progress.

Leila Rao
Agile Coach, Author, & Business Strategist, Cultural Cartography

Leila Rao

Scaling back DEI is about more than budgets, qualifications, or even talent. DEI is a framework that strengthens how organizations operate.

When DEI is treated as a trend or a checkbox, it’s the first to go. But organizations that embed equity into how they listen, hire, lead, and adapt? They build sustainable trust, innovation, and resilience.

Pulling back may offer short-term relief, but long-term, it signals misalignment with the diverse realities of both workforce and market.

The outcome? Missed insight, eroded engagement, and a shrinking circle of relevance.

Yolanda Slan
Head of Human Resources, Televerde

Yolanda Slan

There is no question that the DEI brand has been politicized and used to divide people. As a result, many people don’t even understand what DEI is. I’ve had people genuinely surprised when I tell them that programs like maternity leave or second-chance hiring are DEI initiatives. That’s telling. This is not a failure of intention—it’s a failure of messaging.

But the mission isn’t going away. It’s evolving. Maybe it emerges under a different name, or perhaps we stop naming it altogether. But the best organizations will continue to invest in practices that reflect the spirit of diversity, equity, and inclusion because it’s the right thing to do and the smart thing to do. Customers will also continue to demand it and look to invest their dollars in companies that invest in people.

I hope to see more intentionality in this next chapter—fewer check-the-box initiatives, more meaningful efforts that produce measurable results, and more clarity about what DEI actually is: practical support for real people in all their differences and life experiences.

Leaders need to avoid activism in the workplace, meaning they should never be pushing personal agendas. However, they do need to be active—actively creating workplaces where people feel like they belong, are treated fairly, and have what they need to succeed.

Don’t get me wrong, it’s absolutely OK to bring personal experiences and perspectives into the workplace. We know that diverse viewpoints lead to better decisions. But, every program, initiative, and conversation must be grounded in the company’s values, aligned with its goals, and designed to make sure no employee feels excluded.

Kristen Boyle
Vice President of Marketing, HireRoad

Kristen Boyle

As some organizations begin to scale back their DEI initiatives, it’s important to recognize the very real business risks this decision may carry.

Diversity, equity, and inclusion aren’t just values—they’re proven drivers of performance.

Companies that deprioritize DEI may soon see the consequences reflected in their bottom line: declining customer engagement, weakened brand perception, and missed revenue opportunities.

That’s why it’s more important than ever to use data to reinforce the business case for DEI. By connecting people metrics to business outcomes—such as linking inclusive hiring practices to higher retention, or diverse leadership to stronger innovation—organizations can quantify the value DEI brings.

If companies choose to step back from DEI, they should at least equip themselves with the right data to understand what’s at stake.

With this evidence, they’ll not only be able to measure the impact of deprioritizing DEI—they’ll also be better positioned to justify bringing it back when the costs of inaction become clear.

Adam Posner
Founder & President, NHP Talent Group

Adam Posner

Based on my experience and the clients we have worked with, we have observed that scaling back DEI initiatives may offer short-term cost savings.

Still, it risks long-term consequences in culture, innovation, and talent attraction. Inclusive teams consistently outperform less diverse ones, and candidates, especially Gen Z, pay close attention to whether companies walk the talk.

Organizations that deprioritize DEI may struggle to build trust with employees and customers alike, while those that stay committed will be better positioned to foster resilience, creativity, and sustainable growth.

Michael Ang

Our customers are in a tough spot. They’re committed to diversity, and were committed long before DEI became a common acronym. At the same time, they’re trying to stay out of hot legal water. Some of them are removing advertisements about diversity, or pausing their commitments to some diversity hiring events while they see how this plays out in courts. But they still view diversity as a necessity for filling jobs and something that results in a more successful business.

State laws can conflict with federal laws, making diversity even trickier to navigate right now. On the federal level, the Department of Education is cutting jobs, but that doesn’t mean each state’s education department is. Universities may be cutting some DEI programs, but that doesn’t mean they want to hire everyone who looks and thinks alike. In most cases, their desire to have a diverse student population and a diverse workforce remain, regardless of what’s happening in Washington.

The scaling back of DEI initiatives could fragment the recruitment landscape. As some organizations pause their DEI efforts while others increase them, this could create a divide among job boards. Those with a genuine commitment and a strong following may thrive, while those that are only DEI-in-name-only may struggle.

A lot of organizations change their recruitment advertising budgets mid-year, often July. Instead of just trying to give the appearance to the world that they care about DEI, which unfortunately may have been the case in the past with some organizations, now companies may tweak their budgets to prioritize recruitment channels that deliver measurable results, particularly for protected categories such as veterans and individuals with disabilities.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

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