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Justifying Unpaid Internships: HR Pros on Appropriate Situations

Justifying Unpaid Internships: HR Pros on Appropriate Situations

What if the unpaid internship—long villainized as exploitation—could, in rare, tightly-defined cases, become the single most transformative launchpad for a young career?

In an era where “pay your interns” has become gospel, a provocative minority of leaders dares to ask: are there still moments when the value of pure, unadulterated learning so far outweighs financial compensation that an unpaid role is not just fair—but ethically superior?

This HR Spotlight probes that tension, gathering hard-won perspectives from CEOs and HR veterans who’ve drawn bright lines around when “unpaid” stops meaning “unethical.”

From psychology chartership to martial-arts mentorship, from digital-marketing shadows to nonprofit practicums their answers reveal a surprising truth: when the internship is engineered as pure education—with zero production pressure, explicit learning outcomes, and the student as the undeniable primary beneficiary—unpaid can become unforgettable.

Read on!

John Mac
Founder, OPENBATT

In growth and digital marketing, the only fair case for an unpaid internship is a short, credit-bearing, mentorship-first observership where the student is the clear primary beneficiary.

I’ve set up programs like this for early-career marketers and analysts, and the structure makes all the difference.

The intern shadows real work, learns the tools, and builds a portfolio in a controlled “sandbox,” but nothing they produce is shipped, billed, or tied to revenue.

Think practice briefs, mock campaigns with anonymized data, or a pro bono exercise agreed with a nonprofit.

The learning goals are explicit. A senior mentor meets weekly. The intern owns their portfolio artifacts and gets a detailed reference at the end.

It’s also time-boxed and flexible. Four to six weeks. Ten to fifteen hours a week. Clear start and finish. No on-call work. No production deadlines.

If travel is involved, cover expenses. If the role drifts into real deliverables or measurable outcomes for the business, it becomes a paid role on the spot.

Why this works: the value flows to the student, not the company.

They gain skills, feedback, and proof of work they can show employers. The company gives time and coaching, not extracting labor. It’s honest, teachable, and easy to audit.

My litmus test is simple: would you ship it, attach a KPI to it, or present it to a client? If yes, pay the person.

If no—and the experience is truly educational with strong mentorship and academic credit—an unpaid placement can be appropriate.

One tip for leaders: write the learning outcomes before the internship description.

If you can’t name the tools, decisions, and artifacts the intern will leave with, you’re not offering training—you’re filling a seat.

Mentorship-First Marketing Internships Benefit Students, Not Companies

Look, in a trade like roofing, the whole “unpaid internship” thing is a bit of a tricky subject.

We’re not a tech company where someone can get coffee and watch code being written. Our guys are out there swinging hammers, climbing ladders, and lifting heavy material. It’s dangerous, skilled work.

So, the idea of someone doing that for free doesn’t sit right with me. I don’t believe in using free labor for a job that a professional gets paid to do.

However, there is one specific situation where I think an unpaid position can be fair, and that’s for a high school or college student who is doing a required program, like a vocational or construction management class.

It would be a situation where the student is getting academic credit, and the purpose of the time with us is purely educational.

We’d treat them like they’re shadowing, not working.

In this scenario, they’re not doing tear-offs or installations.

They’re spending time with me in the office learning how to bid on a job, seeing how we manage a project from start to finish, and going out to job sites to observe safety protocols and material handling.

They’re learning the business side of the trade, not being used as a worker.

It’s about giving them a real-world look at the industry to help them decide if this is a career they want to pursue. It’s a genuine learning experience that benefits them and doesn’t take work away from our paid crew. That’s the only way I’d ever consider it appropriate.

Roofing Internships Must Teach Business, Not Replace Workers

In high-end transportation, the only place an unpaid intern made sense to me was dinner school, and the educational effort was for a high-level skill of making dinner, and not a benefit of free labor.

We have, for example, instituted two-week “shadow programs” at Angel City Limo, where students who think they might like to learn event logistics get to shadow coordinators on site and ride shotgun on planning calls, as well as be trained in scheduling software — no grunt work, just immersion.

The fact is, there is a real educational value, and one day it ends.

Our interns walked away with a portfolio piece — a pretend transportation plan for an actual event — and often landed paid work in hospitality or logistics down the line.

They gave it because it was short, and it was from mentors, so no one felt exploited. Many of them, as they exited, came back as paid seasonal staff.

I’d recommend that other companies be transparent about what they are trying to do going forward.

If it adds value to the business’s bottom line or an external customer, then it should pay well.

But if the goal is to give students industry experience and connections on an accelerated time frame, unpaid internships can make sense — so long as learning, not labor, remains the focus.

Transportation Shadows Learn Skills, Not Provide Labor

One situation where I believe offering an unpaid internship is fair is when the opportunity is structured as a true learning experience and not just free labor.

Early in my career, I agreed to mentor a young intern who wanted to break into private equity but had no prior exposure to the industry.

We were upfront that the internship was unpaid, but in exchange, I made sure he shadowed me in meetings, sat in on real deal negotiations, and received one-on-one coaching about financial modeling and relationship building.

He wasn’t filing paperwork or running errands; he was being trained in skills that would have cost thousands of dollars in a classroom.

That experience stuck with me because the intern later told me the three months he spent with us carried more weight than his college coursework when he landed his first analyst role.

For me, fairness lies in transparency and value exchange.

If the company is honest about the unpaid nature of the role and committed to giving meaningful exposure, mentorship, and real-world experience, then an unpaid internship can be appropriate.

But it only works if the intern leaves with tangible skills and connections that move their career forward.

Private Equity Mentorship Outweighs Classroom Education

When I worked at a nonprofit early in my career, we offered an unpaid internship for graduate students in HR management who specifically needed practicum hours to complete their degree.

The arrangement was clear from the start: the role was structured around learning outcomes, not production needs.

Interns weren’t expected to replace staff or carry the workload of a paid employee; instead, they shadowed, observed, and applied classroom concepts in a real-world setting.

For many of them, it was a direct bridge to finishing their program, and the experience itself held tangible academic value.

Nonprofit Practicums Serve Learning Outcomes, Not Production

Ben Schwencke
Chief Psychologist, Test Partnership

In occupational psychology, there is a formal chartership process that requires experience in several distinct areas.

Training and development, selection and assessment, leadership, workforce planning etc.

Naturally, finding experience in all of these domains can be challenging, and showing evidence of experience can be even harder.

Unpaid internships make sense in this area, as they grant trainees the opportunity to acquire experience in these chartership domains, without needing to commit to full-time permanent employment.

Trainees could undertake an internship within an HR department, or as part of a consultancy, or alongside a psychometric test provider, granting them valuable experience which can be used as evidence of experience.

Moreover, these internships will provide contacts, references, and professional connections which help trainees to progress through the chartership process more generally.

For these trainees, the goal is very much to gain relevant experience, it isn’t to earn a salary.

Indeed, they may already have an employer who is supportive of their chartership journey, and would grant them leave to gain relevant experience elsewhere.

Yes, paid internships would naturally be more desirable, but unpaid internships represent a great way of acquiring professional experience which can aid the chartership process that would otherwise not be available.

Psychology Chartership Requires Experience Over Payment

Unpaid internships can be fair when they are transparent and focused purely on developing themselves.

A good example is inviting an intern to join a two week sprint where they observe how content marketing in digital learning is planned and delivered.

During this time they shadow professionals, join brainstorming sessions and practice creating smaller assets that mentors later review. Each step is built to provide exposure without placing the weight of company operations on the intern.

Fairness comes from intent. The experience is structured around growth rather than cost savings.

The value becomes clear when a company treats it as an investment in future talent.

The exchange is balanced if the intern finishes with a stronger sense of their skills and career direction.

Even without pay both sides gain something meaningful and the learning experience becomes worthwhile.

Digital Marketing Shadows Gain Skills Through Observation

In the legal-tech industry, offering an unpaid internship can be considered fair only in highly specific situations—such as a short-term, skill-building internship tied directly to an academic program, where the intern receives academic credit and the experience is structured purely for learning, not labor.

For example, a 3-week internship for law students where they shadow contract automation workflows, attend mock client calls, and get exposure to legal document lifecycles—without performing billable work or replacing an employee role—can be appropriate if it’s transparent, optional, and provides real educational value.

Even then, it must comply with labor laws (e.g., the U.S. Department of Labor’s seven-point test), and we lean toward paid opportunities whenever possible.

In our industry, fairness starts with respecting the boundary between learning and exploitation.

Legal-Tech Shadows Learn Systems Without Replacing StaffOwn Mistakes First, Win Trust

As the owner of Challenge Sports Club Inc., I’ve observed that the landscape of internships has evolved, making the conversation around unpaid positions increasingly nuanced.

In the realm of martial arts, particularly in settings like ours where character development is as valued as technical skills, offering an unpaid internship can indeed be fair and appropriate, especially when it comes to providing opportunities for students aspiring to careers in coaching, sport management, or youth development.

Consider a situation where a university student majoring in physical education or kinesiology seeks hands-on experience within a judo environment.

An unpaid internship could allow them to immerse themselves in our training programs, assist qualified coaches, support children in their classes, and understand the intricacies of running a martial arts school.

This experience not only provides valuable insights into coaching and mentorship but also helps them develop essential interpersonal skills-skills that extend far beyond the mat.

Here at Challenge Sports Club, we welcome aspiring interns to help with tasks like organizing seasonal camps or leading warm-ups under supervision.

These roles can serve as practical learning experiences, cultivating a sense of responsibility while fostering their passion for the sport.

Unpaid internships become more about personal growth and professional development, bridging the gap between theoretical knowledge and practical application.

However, it’s essential to note that the perceived fairness of these internships relies heavily on the structure and support we provide.

A well-defined internship program with clear expectations, mentorship, and opportunities for skill development ensures that interns gain experience that genuinely prepares them for future employment, whether that involves taking on paid positions in coaching or exploring other pathways in related fields.

Ultimately, as a coaching community, fostering a supportive learning environment for interns reflects our commitment to character development-a core principle of judo that transcends sport, building leaders who will not only excel on the mat but also in their future professional endeavors.

Martial Arts Internships Build Character Beyond The Mat

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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HR’s Positivity Plan: Leadership Behavior for a Better Workplace

Correcting the Course: Measures to Improve Employee Conduct

What if the fiercest online flame wars are quietly training your team to treat disagreement like warfare?

As digital debates spill into Slack threads, stand-ups, and water-cooler chats, a single question haunts every leader: how do we stop the internet’s worst habits from colonizing our culture?

This HR Spotlight dares to dig deeper: is civility a soft skill—or the hardest edge a modern workplace can sharpen?

From modeling curiosity in the heat of tension to owning mistakes before anyone else can weaponize them, seasoned leaders reveal the one behavior that turns conflict from poison into progress.

Their answers expose a startling truth: in 2025, the companies that win won’t be the loudest or the most “right”; they’ll be the ones whose leaders refuse to fight fire with fire, and instead teach their teams how to disagree like grown-ups.

Read on!

Chris Trout
Founder & Principal, Donloninsights

When I think about civility at work, one of the first things that comes to mind, ironically, is tension.

Because one of the most powerful leadership behaviors for building a civil, healthy culture is modeling constructive curiosity in moments of disagreement.

When workplace conflict arises, especially as online debates seep into our teams, leaders who stay grounded, ask real questions, and seek to understand before reacting set a different tone. And that tone isn’t just intellectual, it’s felt.

This doesn’t mean avoiding conflict. It means navigating it with clarity and care.

Curiosity slows the impulse to escalate and opens space for people to be seen and heard.

Over time, it builds a culture where people don’t fear disagreement, they trust that it can lead somewhere better.

Civility isn’t about comfort. It’s about how we lead through discomfort together.

And the leaders who model that are building healthy cultures.

Curiosity Turns Conflict into Connection

Dr. Noah St. John
CEO & High-Performance Coach, MeetNoah

One of the most powerful leadership behaviors to foster civility is modeling emotional discipline.

In a world where online arguments spill into real-world dynamics, leaders who regulate their own tone and reactions set the standard for respectful dialogue.

At the root of most conflict is unspoken head trash, fear of being wrong, unheard, or disrespected.

When leaders communicate with clarity and curiosity instead of defensiveness, it invites teams to do the same. Culture follows behavior.

Discipline Your Tone, Shape the Culture

At MoonLab, we lead with intentional vulnerability.

As an agency grounded in creativity and collaboration, we’ve found that when leaders are willing to name uncertainty, own their missteps, and invite feedback, even publicly, it creates psychological safety across the team.

In an industry where pressure and perfectionism can run high, modeling this behavior normalizes honesty over ego and curiosity over control.

When leaders say, “I don’t have the answer yet” or “I may have missed something here,” it opens the door for respectful dialogue and shared problem-solving.

Civility thrives in environments where humility is not a weakness but a strength, and where empathy is embedded into how we lead, not just how we manage conflict.

Vulnerability Builds Psychological Safety

Brenda Buckman
Senior Director of Digital Web Presence, Huntress

My leadership behavior recommendation is to model active listening in all your workplace interactions.

Whether things are going well or a conflict is happening, as a leader you can actively listen and show your team that every perspective matters and that no decision is rushed or biased.

This behavior actively encourages your employees to voice their concerns out loud and share their ideas without worrying about being judged or dismissed.

It also creates space for mutual understanding between all team members and it helps your people not only in their interaction with one another but also with you as any and all disagreements are worked through constructively.

With trust and understanding and a willingness to resolve all situations together, your team will be unstoppable!

Active Listening Stops Escalation Cold

Scott Crosby
Technology Specialist, EnCompassiowa

Having worked through various tech industry challenges at EnCompass, I’ve learned that candidness with respect is the most powerful leadership behavior for workplace civility.
When our team faced difficult client situations, I found that delivering honest feedback while showing genuine encouragement prevented conflicts from escalating into personal attacks.

The key is what I call “reverse-role candidness” – instead of directly criticizing someone’s approach, I encourage them to evaluate the situation themselves.

During a recent project deadline crunch, rather than calling out a team member’s missed deliverable, I asked “What do you think went differently than planned?” This approach led to productive problem-solving instead of defensive responses.

At EnCompass, we’ve seen this translate into measurable results. When managers practice respectful candidness, our internal conflict resolution time dropped significantly, and team cohesion improved during high-pressure client implementations.

The technique works because it maintains dignity while addressing real issues.

Respectful Candor Beats Sugar-Coating

Jann Richardson
Creative Director & Founder, The Lamp Goods

As the creative director and founder of The Lamp Goods, I’ve had over ten years at the head of a close-knit team of artisanal employees where communication, teamwork, and imagination come naturally.

Operating the business side and hands-on design side of a lighting firm has taught me the importance of maintaining a positive, respectful work environment — especially when egos and opinions conflict.

One of my greatest leadership habits is to model calm, clear communication — especially in tough times.

Whether a conflict is constructive or destructive depends on how the leader manages it and responds.

I make sure to stop, listen carefully, and then respond with empathy.

It makes a space where members feel comfortable bringing forward ideas and issues without risking dismissal.
Civility is not being tactically polite — it’s creating trust and creating space for honest and respectful conversation.

Calm Communication Defuses Drama

Anne Marie White
Owner, Dream Big Counseling & Wellness, Dream Big Counseling and Wellness

Active Listening with Emotional Validation is the most powerful leadership behavior I’ve seen transform workplace dynamics.

In my experience running Dream Big Counseling & Wellness and working in various therapeutic settings, this single skill prevents 70% of conflicts from escalating.

When team members feel genuinely heard—not just acknowledged—they’re less likely to become defensive or reactive.

I’ve watched managers completely shift their workplace culture by simply pausing to say “I can see this situation is really frustrating for you” before diving into solutions.

The key is validating the emotion without necessarily agreeing with the position.

In family therapy sessions, I’ve seen this technique de-escalate heated arguments within minutes. The same principle works in boardrooms—people need to feel their concerns matter before they can engage in productive dialogue.

This approach costs nothing but creates psychological safety that drives both civility and performance.

When employees know their feelings will be acknowledged rather than dismissed, they’re more willing to bring up issues early instead of letting them fester into bigger conflicts.

Validate Feelings, Unlock Solutions

Beth Southorn
Executive Director, Lifestepsusa

When I started leading LifeSTEPS through serving 36,000 homes across California, I found that transparent acknowledgment of mistakes creates the strongest foundation for workplace civility.

Instead of deflecting when our programs hit snags, I began openly discussing what went wrong in team meetings.

During our expansion phase, one of our housing retention initiatives initially struggled in certain communities.

Rather than pointing fingers, I stood up in our all-hands meeting and said “I approved this approach too quickly without enough community input.” This immediately shifted our team culture from blame to problem-solving.

The results were measurable – we achieved that 98.3% housing retention rate in 2020 partly because staff felt safe raising concerns early.

When leaders model vulnerability by owning their failures first, it gives everyone permission to speak up about problems before they escalate into conflicts.

In nonprofit work with vulnerable populations, mistakes can have serious consequences.

But I’ve learned that teams perform better when they know their leader won’t throw them under the bus when things go sideways.

Own Mistakes First, Win Trust

Ann Krajewski
Licensed Clinical Psychologist & Founder, Everbe Therapy

Dropped: Rushing to solve every workplace conflict the moment it surfaces. I used to jump in immediately when team tensions arose, trying to fix everything before people could process their emotions.

Adopted: Modeling curiosity about underlying feelings during conflicts.
Instead of offering quick solutions, I started asking questions like “What might be underneath this frustration?” and “What boundary feels crossed here?” This mirrors the boundary-setting work I do with my therapy clients.

The shift was remarkable.

When I began treating workplace anger as information rather than a problem to eliminate, my team started communicating more authentically.

They learned to express concerns without blame, which reduced the cycle of defensiveness that typically escalates conflicts.

The same principle I use with perfectionist clients applies to leadership—honoring feelings rather than rushing past them creates the psychological safety where real solutions emerge.

Teams need space to breathe and reflect before they can align with their values.

Curious Questions Heal Hidden Hurts

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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Discover the latest HR Tips and trends with our weekly newsletters!