workforce performance

How to Avoid the Most Preventable Form of Employee Turnover

May 06, 2026

How to Avoid the Most Preventable Form of Employee Turnover

Finding the right people committed to staying with your organization starts with making sure that you and the job applicant are on the same page. 

Many times, while working with an organization, I see employees who should never have been hired. Often it’s due to either the organization not identifying in detail their target candidate criteria or making unwise exceptions to their criteria. The excuse is always the same: “We need bodies — now.”

Job candidates make it even worse when they don’t have their own criteria for what they’re looking for in an employer. They say: “I need a job — now.”

It’s only a matter of time before the employee decides to move on or the organization decides they “don’t fit in.” 

This is amazing to me. They decide six months later that the employee doesn’t fit in? The organization should have known back when they reviewed the candidate’s application or during the interview that the person didn’t meet their criteria. Both the organization and the employee are hurt for the same reason — trading a short-term problem for a long-term one — and they’ve wasted a lot of each other’s time. 

In these cases, the organization has done a disservice to the employee by hiring them with a very real chance they won’t fit in. They’ve also damaged their organization by setting up a future problem that will need to be resolved.

Here are the real questions organizations need to address: What do our ideal candidates look like and how can we find them? Think of that old cliché that you can’t hit a target you can’t see. 

Finding quality people becomes a lot easier once you’ve identified your candidate criteria in detail. Then it’s a matter of finding the appropriate sources and determining how to get their attention. 

One company I knew of hired every Machinist Mate out of the Navy they could get their hands on. The reason was simple: given the skills those employees had obtained in the Navy, they already had most of the capabilities needed for the job when they started. They also had a work ethic and were revenue positive much quicker than other candidates. 

On the flip side, what about the candidates’ criteria? What are they looking for? Not knowing is a related root cause to employee turnover. 

Many candidates are looking for a “good job.” What does that mean? For that individual, it can mean many different things. The more information you can provide about your organization, the more the candidate can reflect. “Is what you’re hearing sound like something you want to do?” “Does the culture and environment feel comfortable?” Clarifying these aspects up front will help them think through what they’re looking for.

You should also look hard at their resumes and their answers to your questions. They may be giving you indirect clues as to what they’re after. If you get the feeling the candidate is just after a job, move on.

It’s much more prevalent now for people to try a job and then decide whether to jump. This means you must get them to see why they should stay. 

On the other hand, the better candidates are looking at how they’ll fit in, grow, and be challenged in the future. They’re looking for a “value path” showing them how they can bring value to the organization and how their increased value is rewarded. Good employees expect the organization to articulate and then provide this path.

Many companies struggle with establishing how employees will be challenged beyond what they were hired for originally. Employees want a clearly defined, well-thought-out path, in writing — including the training, experience, and accomplishment standards for success. When your organization has this as a recruiting tool, you’re able to recruit, hire, and retain the type of employees you want and need.

This fundamental truth regarding good and unsuitable employees affects your employee turnover in so many ways. So how do you maximize the good and minimize the bad?

  1. Be able to spot the differences before the time of hire.
  1. Fully understand the multilevel cost of bad employees.
  1. Know your organizational opportunities and sell them to candidates.
  1. Recognize that hiring just to provide warm bodies is always detrimental in the long run.

Prevent employee turnover and gain control of your hiring process by clearly showing who you are. Be able to read between the lines of a resume and discover who candidates really are. Develop value paths to instantly show your candidates the opportunities available. Employing these strategies, you’ll begin to pull in who you need and fend off who you don’t.

Clark Ingram

About the Author

Clark A. Ingram is the Founder and President of People Profits, LLC, which focuses on the three greatest human capital problems affecting organizations: employee turnover, chronically open positions, and skills gap. He consults with a spectrum of companies and has consistently reduced turnover by more than 40 percent in the first year and achieved staffing at more than 90 percent. His new book is Churn: Proven Strategies to Overcome Failing Conventional Talent Management and Achieve Zero Turnover (People Profits, March 26, 2026). Learn more at peopleprofits.com.

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3 Myths That Will Derail Your Change Initiative

May 04, 2026

3 Myths That Will Derail Your Change Initiative

In Formula 1, a pit crew can replace four tires in under two seconds. It’s a notorious example of precision, speed, and coordination. 

But that level of performance doesn’t happen because someone simply tells the team to move faster. It works because every role is clear, every movement is rehearsed, and every person understands exactly how they contribute to the outcome. 

Businesses are always looking to enhance their competitive advantage with that same level of speed and efficiency. With the rise of AI, constant digital transformation and pressure to do more means organizations expect employees to adapt as soon as possible. 

But today’s workforce is navigating more change than ever before. Economic uncertainty, technology shifts, digital overload, and constant transformation have created what we call Generation Numb — a workforce that has become desensitized to constant disruption. 

The success of any large transformation hinges on whether your workforce chooses to get on board or not. In this environment, what follows isn’t always resistance. Instead, it is something worse: apathy. People won’t push back. They’ll nod, attend the meetings, and continue delivering, but without real belief or energy behind the change. 

In today’s Generation Numb workplace, which is shaped by constant change and unclear priorities, employees have seen too many initiatives come and go. Unless something feels meaningfully different, they default to going through the motions rather than engaging. 

That’s why the first 90 days matter the most when introducing change or new initiatives. This is the window where leaders need to create clarity, relevance, and belief. If they don’t, the initiative won’t fail with fanfare. It will quietly stall, with teams appearing aligned but not truly changing how they work. Employees are 3.5 times more likely to be engaged when they understand how their work contributes to company goals.

#1 — KPIs Create Alignment 

No doubt, metrics are important to every business. And most transformation efforts begin with defining the KPIs leaders want teams to hit. The assumption is this: if everyone understands the numbers, the actions they need to take to reach them will follow. 

Wrong! The establishment of metrics alone rarely changes behavior. Rather, it ends up raising questions like: “What does success look like in my role?” and “What should I actually do differently tomorrow?” 

Leaders need to shift from KPI metrics to behavioral clarity. Instead of solely defining outcomes, leaders need to define the lead indicators — the specific actions and behaviors that produce those outcomes. Leaders often default to announcing the destination but don’t provide a map on how to get there. 

Alignment happens when strategy is translated into clear expectations employees can practice in real moments at work. When people understand what success looks like in their every day, momentum can start to build. But there’s more that comes along with it. 

 

#2 — Resistance is the Risk 

Resistance is not ideal during a time of transformation, but it’s also not the worst outcome you can get. In many ways, resistance is healthy. It shows your team is motivated enough to take a stance on something and have a conversation. Resistance allows you to be aware of where your people stand on certain issues – and it shows that they care. 

What’s more dangerous than resistance is apathy. With apathy, you don’t get questions or resistance. There is no warning sign. Your people are quietly disengaging and disinterested in what’s going on around them. From a leadership perspective, this is much harder to detect and even harder to reverse. 

The workers who are a part of Generation Numb report that they’re just surviving. Innovation, creativity, and customer experience require energy. And energy is the opposite of apathy. Leaders must consider whether teams actually have the capacity to deliver the transformation they’re asking for, because even the best strategy in the world won’t gain traction if their people are in survival mode. 

 

#3 — Productivity Equals Performance 

When transformation efforts start to ramp up, organizations start to push harder. More meetings, more reporting, more activity. 

But activity doesn’t always equal performance.  

Ever had a meeting about a meeting and nothing came from either conversation? In fact, employees spend nearly 60% of their time on “work about work” like meetings, emails, and status updates. 

Think back to the Formula 1 pit crews or even Michelin-star kitchens. In both cases, teams perform under incredible pressure and speed. Every second counts. That speed is possible because the conditions are right. Roles are clearly defined. Teams move in sync. Everyone understands their part in delivering the outcome. 

Leaders in those environments don’t simply demand results. They design systems that make high performance possible. As leaders, your job is to create the conditions for high performance, not simply demand higher productivity. 

When those conditions exist, teams can naturally move forward and faster.

  • Clarity (The Me stage)– Employees need to understand their role and what success looks like in the new environment. 
  • Connection (The Us stage) – Build true community, where people work collaboratively and teams are invested in each other as well as the task.
  • Conditions for performance (The It stage) – Once clarity and connection exist, teams can focus on the challenge itself.

Organizations often chase pace during transformation. But the most effective leaders do something different: they create the conditions that allow teams to move together. With clarity, connection and conditions in place, the pace sets itself – and productivity, outcomes and impact follow.

About the Author

Josh Cardoz is Chief Creative & Learning Officer at Sponge Group, where he leads The Practice consultancy and The Studio. A recognised authority in learning and development, he has partnered with a wide portfolio of Fortune 500 and Interbrand organisations – with roles
in digital learning strategy, solutions design, business development, and creative leadership. Josh blends a strong strategic lens for connecting L&D to performance, while championing
moments of human resonance in the workplace

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