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The Trust Crisis: How Leaders Can Restore Employee Confidence in 2025

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The Trust Crisis: How Leaders Can Restore Employee Confidence in 2025

The 2025 Edelman Trust Barometer revealed a troubling trend: employee trust in employers has slipped globally, with only 75% of workers believing their organizations “do the right thing,” a 3-point drop from prior years.

This growing trust gap signals a critical challenge for HR and business leaders, as trust underpins engagement, retention, and productivity.

Economic uncertainty, rapid technological changes, and evolving workplace expectations have heightened employee skepticism, making authentic leadership and transparent communication more vital than ever.

To address this, the HR Spotlight team asked HR and business leaders for practical steps to rebuild trust and foster a resilient workplace culture.

Their insights—ranging from prioritizing open dialogue and accountability to aligning actions with values—offer actionable strategies for organizations aiming to close the trust gap.

In an era where employees demand authenticity and purpose, these steps can help leaders not only restore confidence but also strengthen organizational loyalty and performance.

Discover how top leaders are tackling this challenge and paving the way for a more trusted workplace in 2025.

Read on!

Khalilah “KO” Olokunola
Chief People Strategist & Impact Architect, ReEngineering HR

Trust Erodes Quietly, Rebuilds Through Consistent Action

The Barometer confirmed what many of us already feel in the culture space: employee trust is slipping. A 3-point drop may sound small, but trust rarely collapses overnight; it erodes in quiet moments, minor inconsistencies, & missed opportunities to align what’s said with what’s done.

This isn’t just about trust in leadership, it’s about systems, values, and cultural credibility. And rebuilding trust doesn’t start with a campaign, coffee bar, or comms strategy. It starts with behavior.

From our lens, trust isn’t intangible, it’s the infrastructure holding your people, culture, & performance together. When it wobbles, so does everything else.

So, how do we rebuild it?

1. Lead with transparent intent, not perfect outcomes. People don’t expect perfection; they expect honesty. Share the strategy and the struggles. Transparency isn’t about having all the answers, it’s about not hiding the real ones.

2. Make listening tangible and visible. Feedback can’t feel like it disappears into a black hole. Listen, respond, and show what changed because of employee voice. Ask first, shape second.

3. Coach leaders to show up human-first. Psychological safety starts with leadership. When leaders are empathetic and authentic, teams feel seen and heard.

4. Align actions to values. If equity is a core value, show it in processes. Trust grows from what people experience, not what’s written on a wall.

Some Practical steps we suggest?

Implement a Trust Dashboard: Track signals like fairness, communication, belonging, and leadership credibility. Make it public. Make it actionable. We all know that what gets measured gets moved.

Re-onboard after the change: Treat it as a culture reset after mergers or restructures. Help employees reconnect to purpose, values, and expectations. Trust increases when direction is clear.

Empower managers as trust-builders: Managers shape daily experience. Equip them with toolkits, training, and clarity to lead with empathy.

Own your Uh Oh moments. I also call this the Eminem Factor: In 8 Mile, Eminem wins by telling on himself and sharing things the other rapper could use against him. Organizations should do the same.

Acknowledge what went wrong or what could be used against you and share how you’ll fix it. Avoiding the truth only deepens the gap.

Trust isn’t a checkbox. It’s a relationship built through clarity, consistency, and care. And if we want engaged teams and resilient cultures, rebuilding trust isn’t optional. It’s the work.

Vikrant Bhalodia
Head of Marketing & People Ops, WeblineIndia

Transparent Decision-Making Builds Trust Without Fanfare

We noticed trust slipping a bit when changes were rolled out without enough explanation. So instead of just announcing decisions, we started explaining the thinking behind them why we made them, what we weighed, and who was involved.

We kept it low-key. Sometimes it was a quick message in Slack. Other times, it was a five-minute voice note. No fluff. Just “Here’s what we were trying to solve, here’s what we considered, and here’s where we landed.”

It wasn’t about getting everyone to agree. It was about being real and open. Once people saw that decisions weren’t random and that there was actual thought behind them—it softened the pushback. Even though changes landed better.

One other thing: we stopped using phrases like “the company decided.” We started saying things like “We as a leadership team chose this” or “The team discussed and aligned on this.” Small language shifts, but they helped. People saw there were people behind the decisions not just a nameless company.

Max Shak
Founder/CEO, nerDigital

Trust Demands Presence, Not Perfection

Rebuilding trust starts with something simple but often overlooked—showing up consistently and communicating transparently. At Nerdigital, I’ve learned that trust isn’t restored with one bold gesture. It’s rebuilt through repeated actions that reinforce accountability, honesty, and shared purpose.

When trust dips, it’s often because employees feel decisions are being made behind closed doors or without their best interests in mind. So one of the first things I do is invite people into the conversation early. We hold monthly team huddles where no topic is off-limits—whether it’s upcoming strategic pivots, internal challenges, or client feedback. The key is not just to inform, but to engage. People need to see their input shaping outcomes.

Second, I make sure leadership is visible and approachable. If your team only hears from you when there’s a directive to follow, you’re missing the point. I personally check in with team members across departments, not to micromanage, but to understand what’s working—and what’s not. That visibility shows we’re in it together, not sitting above it all.

And third, follow-through is everything. If you ask for feedback, act on it. Even small wins—like improving internal tools or updating policies based on employee input—build credibility. It sends the message that leadership listens and takes action.

My advice to other leaders is this: trust doesn’t demand perfection, it demands presence. Be transparent in decisions, be consistent in your values, and create real space for people to speak up. If your team believes you’re genuinely invested in them, that trust becomes resilient—even during tough calls.

Chris Percival
Founder & Managing Director, CJPI

Context and Feedback: Keys to Trust Restoration

To rebuild trust, leaders need to move beyond broad statements and focus on consistently visible decisions which the team understands.

One practical step is increasing contextual transparency — not just sharing decisions, but explaining why they’re being made.

Paired with meaningful feedback loops where employee input leads to actual change, or a sensible explanation of why it isn’t something which could lead to change now, or in future – rebuilding trust is not immediate, but it is absolutely possible.

Niclas Schlopsna
Managing Consultant and CEO, spectup

Trust Forms in Quiet Moments, Not Flashy Campaigns

Trust isn’t built through a flashy campaign or a one-off town hall—it’s earned slowly, mostly in quiet moments. One of the most underrated but powerful steps is to simply show up consistently as a leadership team.

Not just in the boardroom, but in everyday channels where employees talk, worry, and question. I’ve seen how quickly morale improves when a founder joins a product Slack thread or answers a tough question without dodging. At spectup, we make it a habit to over-communicate during uncertain times. It’s not about having all the answers—it’s about being real when you don’t.

Another practical move is to give middle managers the tools and autonomy to lead with transparency. They’re often the bottleneck or bridge for trust. I’ve watched a growth-stage startup almost implode because middle management kept sugarcoating tough realities, thinking they were protecting the team.

Once they started sharing the “why” behind decisions—even the uncomfortable ones—engagement shot back up. Lastly, act on feedback visibly. There’s no faster way to kill trust than running a survey, hearing hard truths, and doing nothing.

We helped one of our clients turn that around by publicly mapping feedback themes to action items, then reporting progress monthly. It wasn’t perfect, but it showed intent—and intent goes a long way.

Andy Danec
Owner, Ridgeline Recovery LLC

Radical Transparency Transforms Treatment Center Culture

As the owner of an addiction treatment center in Ohio, I’ve seen firsthand how fragile trust can be—and how vital it is to the health of any team. In our field, trust isn’t a perk, it’s a necessity. Clients depend on it. Staff morale depends on it. And when it breaks, everything suffers.

One of the most practical steps I’ve taken to rebuild and protect trust is committing to radical transparency. That means being open about challenges the business is facing, not sugarcoating tough decisions, and involving staff early in conversations that impact them. People don’t expect perfection—they expect honesty.

Another key move was implementing structured, recurring one-on-one check-ins between leadership and staff. Not performance reviews, but real conversations. “What’s working for you? What’s not? What do you need from me?” That regular rhythm of communication makes people feel seen—and heard.

Lastly, I make sure follow-through matches the promises we make. Trust erodes quickly when leadership talks about values but doesn’t live them. If we say we’re about compassion, accountability, or equity, our policies, hiring, and everyday behavior have to reflect that—consistently.

If trust is dipping across the board, it’s a sign that leaders need to stop broadcasting and start listening. That’s where repair begins.

Justin Belmont
Founder & CEO, Prose

Trust Grows From Action, Not Empty Promises

Trust isn’t rebuilt with town halls and platitudes—it’s earned through transparency and follow-through.

One practical step: flip the script on feedback.

Don’t just collect it—report back on what you heard, what you’re doing about it, and when.

Create visible accountability loops.

When employees see their input turned into action, trust builds organically. In 2025, trust is less about what you say—and all about what you ship.

Grace Savage
Brand & AI Specialist, Tradie Agency

Five Structural Elements That Rebuild Workplace Trust

In my experience, trust isn’t lost all at once. It erodes gradually, from feeling unheard, unseen, and unvalued. So, if you want to close the gap, you’ve got to rebuild it from the inside out. And that starts with culture, not comms. You don’t fix trust with slogans; you fix it with structure.

The 5 E’s of Rebuilding Trust

Environment – Create moments that feel human, not corporate: Team-building days are often forced, but people trust each other more when they’ve laughed together, not just worked together. We’ve seen real traction with simple, consistent social themes: comedy nights, pizza evenings, even casual trivia. Nothing is mandatory. These are just natural shared experiences that feel like us, not work.

Empowerment – Let your team teach and contribute beyond their job title: We’ve run internal “Show What You Know” workshops where any team member can teach a skill, share an insight, or lead a conversation. These workshops build confidence, visibility, and respect across departments. They’re not about performance; they’re about participation.

Engagement – Don’t just listen to feedback. Make it structured and safe: Agile-style retros work because they depersonalise problems. The focus becomes “what’s working, what’s not,” not “who’s to blame.” It invites everyone to contribute without fear. That’s what builds absolute trust, a safe structure that encourages honesty.

Enablement – Give quieter team members space to contribute: It’s easy for louder voices to dominate. You need deliberate facilitation to bring others in — not just passive encouragement. Assign advocates within the team to involve and support the less vocal. You’d be shocked how much brilliance is hiding in the background.

Experience – Share, don’t shield: When leadership is transparent about wins, losses, and even internal challenges, it draws everyone in. People trust what they understand. We’ve seen firsthand how openness from the top humanises the entire company.

Trust isn’t restored with an all-hands speech; it’s built by design. Create a structure where your team can feel safe, seen, and significant and watch what happens to retention, morale, and performance.

Tracey Beveridge
HR Director, Personnel Checks

Prove Investment in Staff Through Clear Roadmaps

Show that you’re actively investing in your staff and prove to them that they can trust you, and that you DO care.

This has to be done by actually investing in them and showing clear investment road maps for how you’ll assist with personal and professional development over the long-term (it’s not enough to just say that you care).

David Pagotto
Founder & Managing Director, SIXGUN

Radical Transparency and Accountability Restore Workplace Trust

Rebuilding trust in the workplace starts with radical transparency and consistent communication.

Be honest about challenges, decisions, and outcomes, even when difficult. Follow through on commitments without fail; broken promises are trust’s biggest enemy.

Actively listen to employee feedback, both formal and informal, and visibly act on it. Foster a culture of accountability where leaders also admit mistakes and take responsibility.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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Beyond the Google Petition: The Debate Over Job Security Guarantees

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Beyond the Google Petition: The Debate Over Job Security Guarantees

How are HR and business leaders responding to the growing calls for greater job security, further propelled by the recent petition from Google employees? 

What are the practical considerations and potential challenges of implementing employment security guarantees across different industries? 

In this post, we tap into the expertise of those on the front lines. 

We’ve gathered insights from leading HR and business executives, asking them to share their opinions on the Google petition and to assess the feasibility of providing employment security guarantees within their specific sectors. 

Their responses offer a grounded perspective on the complexities of this issue and provide valuable guidance for organizations navigating the evolving expectations of the modern workforce.

Read on!

Sania Khan
Founder, Inflection Point Strategy

Sania Khan – Founder

The Google employee petition underscores growing concerns about workforce transitions in the age of AI and automation.

While a job security guarantee may not be entirely feasible in tech, organizations can adopt strategic workforce approaches that enable AI and human talent to evolve together—driving greater long-term ROI than reactive layoffs.

As a labor economist and AI strategist specializing in ethical AI+Human collaboration, I offer insight into AI’s impact on hiring trends, labor markets, and the future of work.

Key Takeaways:

– AI investments must extend beyond cost-cutting. Leaders should ask: Is the workforce upskilled and have the resources to work alongside AI? Productivity gains aren’t automatic.

– Example: A BCGx study on GitHub Copilot found that structured coaching is essential for teams to achieve 2x productivity—AI alone isn’t enough.

– As AI reshapes knowledge work, leaders must redefine Workforce Strategy to ensure AI and human expertise complement rather than replace each other.

– This requires task-level analysis to understand how AI transforms work and how to redeploy talent effectively.

While blanket job security guarantees aren’t realistic, a commitment to workforce resilience and fair transitions is both achievable and necessary.

Companies that focus on long-term agility, upskilling, and AI-human collaboration—not just AI adoption—will emerge as leaders in the future of work.

Samantha Taylor
Business Expert, LLC.org

Samantha Taylor – Business Expert

Job security? It’s a complex problem.

Google employees are seeking an assurance, but in business, there is no such thing as a total assurance.

I’ve dealt with small businesses for over 12 years, assisting them in growing, and one thing is sure, businesses need to stay flexible to succeed.

Lifetime job security guarantee? That can tie a business’s hands.

I work with business owners every day, and they know the key to success is adaptability. Markets move, industries evolve, and companies must change.

If companies can’t pivot, they fail.

That’s why real job security doesn’t lie in a contract, it lies in skills. Workers who constantly learn and grow stay relevant, no matter what happens.

For employers, the most intelligent course of action is to invest in employees, train them, promote them, and give them workplaces where they want to stay.

That’s how you have long-term success, for businesses and workers alike.

I’ve seen it work, time and time again.

Nathan Barz
Founder & CEO, SEO DocVA

Nathan Barz – Founder & CEO

As someone who has navigated corporate restructuring in the financial sector, I see Google’s job security petition as a reflection of broader workforce concerns across industries. 

Over 1,300 employees signed the petition, calling for voluntary buyouts before layoffs, guaranteed severance, and the removal of forced attrition quotas. 

In response, Google introduced a voluntary exit program for its U.S.-based Platforms and Devices team, offering severance packages to those who leave.

From my experience in finance, I’ve seen how major firms handle restructuring, balancing cost-cutting with employee retention strategies. 

Financial institutions have long relied on early retirement incentives and outplacement services to soften the impact of downsizing. 

While absolute job security is unrealistic in today’s dynamic market, companies prioritizing transparency and structured career development foster loyalty and long-term stability. 

Google’s situation highlights the importance of proactive workforce planning, a lesson applicable across industries.

Christopher Pappas
Founder, elearningindustry.com

Christopher Pappas – Founder

Tech employees pushing for job security reveal a deeper concern—workers feel vulnerable in an era of layoffs and AI-driven disruption. 

While companies may not be able to promise lifelong employment, they can provide stability through skill development and career agility.

In L&D and corporate training, we see a major push toward future-proofing talent rather than guaranteeing roles. 

The best companies aren’t offering life contracts—they’re offering skills that keep employees in demand, no matter where they go.

Hayden Cohen
CEO, Hire With Near

Hayden Cohen – CEO

Job security is an important perk to offer your employees.

People want to know that they aren’t going to have their livelihoods threatened by layoffs, and employees with secure jobs are more likely to stick around and go above and beyond for your business.

Offering a blanket guarantee just doesn’t make business sense, though, especially for a massive organization like Google.

Keeping employees who aren’t performing up to standards or who don’t have the skills to handle the work that actually needs doing just doesn’t make business sense.

Samantha Reynolds
Marketing Director, Helpside

Samantha Reynolds – Marketing Director

With the layoff trends of the last few years in the tech industry and the current uncertainty due to AI innovations like DeepSeek, I think it’s understandable that Google’s employees are organizing around their mutual desire for job security.

I work primarily with small and medium-sized companies, and I see my clients creating true job security for their workforce by embracing agility and investing in their employees.

No matter the industry, an ‘employment security guarantee’ is only as good as the people and businesses making the agreement.

However, in a volatile sector like tech, it seems like more of a band-aid than a true solution.

Kevin Franks
President, Comprehensive Marketing

Kevin Franks – President

The tech industry is built on disruption, and any attempt to insulate workers from market shifts is destined to fail.

Just a few years ago, companies were scrambling to hire, offering top dollar even for junior roles. Now, AI and automation are eliminating large swaths of that same workforce. Yet, some workers expect protection.

The reality is simple: every hire must add profit.

Those who fail to adapt to changing industry demands become an expense, not an asset.

No company—no matter how large—can afford to carry non-essential roles indefinitely.

The only true job security lies in continuous evolution and adaptation.

Instead of fighting inevitable change, tech professionals should focus on upskilling, repositioning, and leveraging new technology.

AI isn’t just eliminating jobs—it’s creating new opportunities for those willing to adapt.

In today’s workforce, survival isn’t about tenure; it’s about value.

James McNally
Managing Director, SDVH [Self Drive Vehicle Hire]

James McNally – Managing Director

Job security sounds great on paper, but businesses don’t run on guarantees. Markets shift, costs change, and demand moves.

No company-Google or otherwise-can promise lifetime stability without limiting flexibility.

A smarter approach?

Invest in employee adaptability instead of security guarantees. When people upskill, cross-train, and stay ahead of industry shifts, they create their own job stability.

My company focuses on keeping employees valuable, not just employed. That keeps us lean while making sure our team stays employable-whether with us or somewhere else.

Security doesn’t come from promises. It comes from being too skilled to let go.

Abhishek Shah
Founder, Testlify

Abhishek Shah – Testlify

The job security petition from Google employees highlights a growing concern in the tech industry-workers want more transparency and fairness in layoffs, better severance, and voluntary buyout options.

While an absolute employment security guarantee isn’t always realistic, companies can still foster stability by prioritizing clear communication, fair policies, and career development opportunities.

In my industry, job security depends on adaptability, but building trust through ethical leadership and transparent decision-making can make employees feel more secure, even in uncertain times.

Nik Aggar
Business Development Manager, Outstaff Your Team

Nik Aggar – Business Development Manager

The job security petition from Google employees is definitely a sign of the times. Over 1,400 employees are asking for things like guaranteed severance, voluntary buyouts before layoffs, and fairer performance reviews.

It’s understandable as tech layoffs have been hitting hard recently, even at companies that seem to be doing just fine financially.

As someone who works in staffing, I see both sides of this. On one hand, employees want stability, they want to feel secure in their jobs. On the other hand, businesses, especially in fast-moving industries like tech, need flexibility to adapt to market changes.

Promising job security across the board might sound great in theory, but in practice? It’s tricky. Companies could end up stretched too thin trying to guarantee jobs while staying competitive.

In our world of HR, we focus more on creating opportunities than offering guarantees.

For example, during the pandemic, we saw a big shift toward contract work. Companies needed to stay lean, and workers needed jobs.

It wasn’t perfect as contract work doesn’t come with the same stability or benefits, but it kept people employed and businesses running.

Can companies like Google realistically offer employment guarantees? Maybe to a degree as they’ve got the resources.

But it’s not just about money; it’s also about staying nimble in a competitive market.

A better approach might be improving transparency around layoffs or offering solid severance and reskilling programs.

The HR Spotlight team thanks these industry leaders for offering their expertise and experience and sharing these insights.

Do you wish to contribute to the next HR Spotlight article? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your insights.

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Jenna Rogers – 5 Key Strategies to Help Manage and Communicate Effectively with Gen Z in The Workplace

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5 Key Strategies to Help Manage and Communicate Effectively with Gen Z in The Workplace

Jenna Rogers

When it comes to Gen Z, you hear comments such as:
“They have horrible work ethic”
“They always think they are right”
“They consider feedback to be an attack”
“They are hard to manage”

As a professional whose job it is to train people on how to communicate effectively, collaborate successfully and teach organizations how to work productively, I know first hand that managing different generations in the workplace is challenging.

Different generations cannot follow the same prescription for success as their predecessors. The workplace in 2025 is a melting pot of generations, composed of four vastly different generations all needing to work together on a shared goal. And yet, with Boomers, Gen X, Millennials and Gen Z all competing for the “right” way to do business, conflict is rife, training falls flat and productivity falters.

It’s important to understand the contextual differences each generation brings to the workplace so we can understand how to best communicate with each other.

Let’s break down the basics of what the workforce looks like in 2024:

  • Baby Boomers (born 1946-1964, roughly 20% of the workforce.) Baby Boomers are products of the traditional corporate ladder, were rewarded for their loyalty to their companies and view the corporate ladder as secure and linear. They interpret a separation between work identity and other identities as a sign of “laziness” or “lack of passion.” And while they are exiting the workforce due to retirement, Boomers still hold a share of the workforce due to retirement age ticking upwards.
  • Gen X ( born 1965-1980, roughly 35% of the workforce.) Gen X introduced a shift in familial gender norms, with mothers remaining in the workforce and more fathers coaching little league. They are self-reliant, hard working and were the first generation to have a distrust for large corporations. Gen X is adaptable to technology, as their careers have been present both with and without technology. And as technology has evolved so rapidly throughout their careers, they’ve been forced to keep up with the times. Gen X currently holds the majority of management and leadership positions.
  • Millennials (born 1981-1996, roughly 35% of the workforce.). Millennials are viewed as entitled because they saw the generation before them integrate life into business and strive for the same “life outside of work” experience. They need recognition and praise for their work, value culture above loyalty and for context, Millennials entered the workforce during or immediately after the 2008 recession.
  • Gen Z (born 1997-2012). Gen Z beat their own drum and seek value, purpose and flexibility as main priorities. They are mission driven, prefer hybrid or remote first work and are susceptible to social isolation and loneliness. We are still learning more about Gen Z and their work style.

And don’t forget, Gen Alpha will be coming soon…

A generation is more than the prescribed years they were born into. Economic, societal and historical events, as well as the norms and beliefs that are held during the collective experience of “growing up together.” And with the workplace holding diverse numbers of different generations, that comes with different learned and lived experiences and unique communication styles.

And the problem is – different generations are communicating with each other incorrectly while expected to work together. For example, Boomers are primarily using very short hand emails, Millennials are using Slack and Gifs while Gen Z is using memes and TikTok.

So how do we get on the same page when it comes to different generations in the workplace together?

As a workplace communications expert, here are 5 key strategies to help manage and communicate effectively with those “difficult” Gen Z professionals in the workplace.

  • Revamp Onboarding Plans: Onboarding, everboarding and professional development plans should be continuous. Take a look at your current onboarding plan through the eyes of your younger employees (ask for their feedback too) and integrate microlearning, collaborative learning, hands-on learning, mobile learning and personalized learning.
  • Train on Email Communication: 73% of business is done via email and yet, no one is taught how to effectively communicate via email. Train Gen Z, and all staff, on the best practices of email communication. Offer microlearning opportunities such as LinkedIn Learning courses or allow employees to enroll in courses like Email Tip Academy. 
  • Establish Meeting Etiquette: Create explicit guidelines, rules and best practices for meeting etiquette and expectations when running in person meetings, virtual meetings, client meetings and internal meetings. Gen Z needs a playbook, give it to them.
  • Incentivize Relationship Building: Give Gen Z a reason to feel a sense of belonging in the workplace. While Gen Z is reliant on technology, they are also susceptible to isolation and loneliness. Curate opportunities to build professional relationships and facilitate relationship skill building.
  • Teach Executive Presence: Teach Gen Z how to have executive presence. Gen Z knows their value but they struggle to communicate it, and how to communicate it humbly. Younger generations always think they are better than older generations. While they have a lot of learning to do, they also have good ideas too. Teach them how to convey their ideas in a productive way and watch the innovation of the company progress.

Intentional communication matters, and it can turn those “hard to manage” Gen Z colleagues into the best asset for the organization. Leaders build a collaborative workplace when they invest the time to understand generational differences, tailor their communication strategies and provide the appropriate tools and guidance. By fostering mutual respect, clear expectations and a shared sense of purpose, organizations can create an environment where every employee feels valued and empowered to contribute their best. The future of work is multigenerational—let’s embrace it with empathy, adaptability and a commitment to growth.

 

About the Author

Jenna Rogers is the founder of Career Civility, a workplace communications training firm based in Chicago, dedicated to helping professionals navigate the modern workplace.
With over 44,000 followers on Instagram (@careercivility), Jenna is an influential leader in this field, known for her clear and actionable personal and career-focused tips, scripts, and advice.

Driven by her personal experiences navigating communication challenges in the workplace, Jenna understands that we each have our own societal and life experiences, and unique communication styles that drive how we communicate at work. She’s on a mission to bring civility back into the workplace.

As a part of the work Jenna does at Career Civility, she offers workshops where she teaches organizations how to upskill their workforce in these important communication practices.

If you need help teaching your team how to communicate across the different generations represented in your workplace, go ahead and have a conversation with Jenna.

You can also follow Career Civility on Instagram and LinkedIn.

Do you wish to contribute to HR Spotlight? Or is there an insight or idea you’d like to share with readers across the globe?

Write to us at connect@HRSpotlight.com, and our team will help you share your experience and expertise.

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Jeffrey Beeson – Talent Labs: Pioneering Network-Centric Talent Management

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Talent Labs: Pioneering Network-Centric Talent Management

Jeffrey Beeson

In today’s business environment, talent management has become a critical priority for organizations. As the demand for a skilled, adaptable workforce intensifies, the complexities of finding, developing, and retaining suitable talent increase as well.

One major obstacle is the relentless pace of technological change. Automation, AI, and digitalization are reshaping roles and skills at an unprecedented rate. One example of addressing such rapid change is Deutsche Bank. To remain competitive in a tech-driven financial landscape, it has invested in AI capabilities in addition to upskilling employees. The rapidly changing skill requirements in this industry underscore the urgent need for continuous learning throughout organizations. Business success depends on fostering a culture of adaptability that bridges imminent skill gaps.

Furthermore, a profound demographic shift compounds the talent challenge. As the current workforce ages and employees retire, companies are faced with critical knowledge gaps. SAP, a cloud-based service provider, has successfully navigated such workforce transition. To meet its demands, the company attracts younger talent while re-skilling existing employees to support its digital transformation and sustainability goals. Flexibility, meaningful work, and a values-based culture are all key drivers of cross-generational retention.

Going one step further, SAP recognizes that holistic support is essential to sustain employee engagement. Its Global Mindfulness Practice is one example of SAP’s cutting-edge approach to supporting the development, engagement, and retention of its multi-generational workforce.

With so much at stake, a pressing question concerning talent management arises: How can organizations not only navigate these talent challenges but also thrive? Addressing this question requires fresh thinking, bold strategies, and a willingness to redefine conventional talent practices from a network perspective.

Why the talent challenge is a network issue

Over the past two decades, network science has revealed that every complex system — including organizations — is structured as a network. In an organizational context, networks consist of individuals who are connected through flows of information, expertise, and influence. Unprecedented connectivity generates continuous information flows across individuals and departments. This creates both opportunities as well as complexities.

The prevailing recruitment challenge provides an example of the impact of information flows. Finding a new job has become easier than ever before with position openings appearing continuously on platforms like LinkedIn. This ease of connectivity and resulting visibility of various employment opportunities means organizations must work even harder to retain talent.

Talent retention is also closely tied to the strength of networks. Research reveals that 76 percent of employees who have close friends at work are more likely to stay with their employer. This underscores the importance of cultivating strong interpersonal connections throughout an organization.

When talent challenges like acquisition, development, and retention are rooted in network dynamics, the solutions to these issues must also address the current network traits.

The role of Talent Labs: A bridge to network-centric talent management

Talent Labs serve as experimental environments in which organizations can explore, test, and refine network-based approaches to talent management. Acting as experimental environments, these labs are tailored to the specific needs of a company and its workforce. They allow organizations to pilot innovative strategies for talent acquisition, development, and retention, and then fine-tune them before scaling the initiative. By bridging traditional and network-centric talent management practices, Talent Labs empower organizations to build a resilient, connected workforce that can thrive amid evolving challenges.

Talent Labs incorporate a range of innovative network-driven strategies, including:

Relationship Mapping – This tool maps the connections between individuals or groups within a network, making it easier to identify key influencers, understand communication patterns, and reveal collaboration opportunities. The strategic visualization enables organizations to leverage existing networks to strengthen internal connectivity and optimize the flow of resources.

Social and Emotional Competence Training – The quality of connections in a human-centric network is deeply linked to social and emotional skills. Social and Emotional Competence Training is a structured approach that improves the quality of relationships within the network, reducing stress and enhancing communication. In fostering these skills, organizations boost network resilience and promote a more supportive, connected culture.

Strength-Based Assessments – In any network, energy flows most effectively through individuals’ strengths. Strength-Based Assessments help leaders tap into these natural energy channels by recognizing and activating what people do best. These assessments focus on individual strengths as a way to improve collaboration quality, resulting in more engaged, productive teamwork.

Network Connection Modules – These small-format, virtual sessions (for 10–25 participants) emphasize peer-to-peer learning and network building. Each 90-minute session follows a structured content plan, guided by a trained Learning Ambassador, to promote active engagement and meaningful knowledge-sharing among participants.

Community Learning Events – Designed for up to 200 participants, these events can run from 90 minutes to a half-day and are adaptable to in-person, virtual, or hybrid formats. They focus on community building and exchanging best practices. Community Learning Events foster a networked learning culture, promote collaboration, and strengthen organizational connectivity.

Through Talent Labs, organizations transition from traditional talent management to an adaptable, network-centered model that not only meets current demands but also positions them for future success. This approach addresses root talent challenges, while building a sustainable, interconnected workforce ready for the complexities of a rapidly evolving landscape.

About the Author

Jeffrey Beeson has spent decades serving thousands of leaders and leading culture transformation initiatives for multi-national corporations. He is the founder of Ensemble Enabler, fostering agile organizational cultures and advanced leadership.

His new book, Network Leadership: Promoting a Healthier World through the Power of Networks (Cambridge University Press, Dec. 31, 2024), describes how newly emerging network science applies to organizational leadership today.

Learn more at networkleadership.eu.

Do you wish to contribute to HR Spotlight? Or is there an insight or idea you’d like to share with readers across the globe?

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Jessica Chivers – Success and Positive Impact: How Comeback Coaching Supports Returning Employees

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Success and Positive Impact: How Comeback Coaching Supports Returning Employees

– Jessica Chivers

Picture yourself 30 minutes late for supper at a friend’s apartment.

You’re one of nine guests and although you’re familiar with a few of them, the majority are strangers.

You arrive to find your table mates looking relaxed and enjoying animated conversation about something you know nothing about.

Pause and consider this: how do you feel as their heads swivel to say hello?

I’m guessing at least a little awkward and maybe questioning if you fit in here.

That scenario, and the feelings that go with it, is akin to what’s played out around the globe thousands of times a week as employees return to work after maternity leave, sick leave and other extended absences from work.

Hold that thought.

Comeback coaching for smooth workplace and career transitions

Workplaces with a strategic focus on homegrown talent and employee development have been using coaching to support career transitions for decades.

For instance, executive coaching for an established line manager who is moved to lead a team of technical experts in a field she has relatively little expertise herself.

Coaching supports her transition through an uncomfortable time where new behaviours and ways of thinking need to be cultivated.

Coaching cuts the time it takes for that manager to be delivering effectively by creating a space for honest discussion of difficulties, discomfort and doubt and the generation of very specific actions she can take to become more proficient and at ease in the new space.

Back to employees returning to workplaces after an extended break.

It’s been a natural progression for high-performance cultures and those with a commitment to narrowing their gender pay gap to put return to work coaching – or ‘comeback coaching’ as I labelled it in 2012 – in place to ease the transition of women returning from maternity leave.

This is an arena I’ve been working in for twenty years and which has broadened into coaching for men returning from shared parental leave as well as both sexes returning from sick leave, sabbaticals and bereavement.

Last year I conducted research to understand the main effects and implications for the use of coaching to support employees returning to work after a break. 

Relatively little study has been done of ‘comeback coaching’ and what stood out from the data was the performance-enhancing effects all participants believed it to have.

A catalyst for efficiency after maternity leave

One participant, Alice, from an asset management firm was clear that the coaching had a catalyst effect:

“The transition was much easier for me because of the coaching. I think I’ve gotten to where I am now quicker than I would have without it.”

If coaching shrinks the time it takes to get back to pre-leave performance by even 20% that’s a significant efficiency boost.

I can say with confidence from anecdotal data gathered over two decades that it takes most people around six months to feel they are ‘back’ and delivering as effectively as they did before leave.

For another participant, Laura, the coaching played a part in retaining her:

“Even though I was only on a one year contract to know they were prepared to invest in me with coaching. It’s really paid off because now they’ve got a permanent employee.”

Increases in ambassadorial behaviour and other positive ripples

Some participants talked about their coaching experience leading them to do more of what could be described as ‘ambassadorial behaviour’; a proclivity to talk positively about their employers both internally and externally.

Overall, five lasting effects of coaching emerged from the study:

– Sense making and better-quality thinking.

– Better performance-related behaviours.

– Boosted confidence and self-awareness.

– Better health and feeling energised.

– Positively impacting colleagues.

Not only are these effects beneficial to the individual receiving the coaching, they have a positive ripple on the colleagues around them as Lisa reflected:

“Through the coaching I’ve changed my mindset about things, I think just being that wee bit more relaxed has had a positive effect of [my team]. I’m very relaxed and I think that does have a positive impact on the rest of the team”

Meanwhile Marina who works in a media company and had coaching after her first maternity leave looked at how coaching increased her prosocial behaviour at work:

“I’ve got more compassion for others in the same situation and offering that supporting hand to others is something that came out of coaching.”

Protective effects on mental health

As concern for employee wellbeing goes up the People agenda and stress, depression or anxiety accounted for the majority of days lost (17.1 million) due to work-related ill health in 2022-23, HR professionals will perhaps be as interested as I am in the health-related effects of coaching.

A number of participants talked about how coaching positively affected their mental health.

The data shows the coaching had a protective effect on mental health through the containment of worries as Anna describes:

“It was being able to kind of go ‘OK I’ve identified that this is an issue and I’m going to use my next coaching session for that so therefore I don’t need to worry about this ‘til 1.30pm on Tuesday when I know I’m chatting to Caroline’.”

Amy talked similarly:

“It was just an overwhelmingly positive effect on my overall well-being. It was a place to sort of re-energise, to fill you up again with sort of that, you know, renewed energy. You would feel such a sort of lift and boost in your energy post coaching. It felt like a little bit of sort of coaching medicine.”

Lisa found that through coaching she’s found a lasting way to reduce the amount of anxiety she experiences:

“I really found it so helpful. I’m sure there’s lots I don’t think about anymore (lasting effects of coaching) but that for me was the biggest one. Just kind of facing that anxiety head on as opposed to constantly worrying about it. It’s just so much better. So that’s the lasting effect on me.”

Comeback coaching as an attraction tool

Outside of this study an engineering client called my attention to another benefit of comeback coaching for her organisation: talent attraction tool.

A couple of weeks after my study was published Emma Day, an HR Business Partner from Stantec e-mailed to request comeback coaching for a new starter, Hannah Kaur, who was joining from maternity leave at another organisation.

Hannah had another job offer and when Emma told her they could offer her access to the Comeback Community programme to support her start at Stantec, it clinched the deal.

Here’s Hannah’s take:

“When Stantec offered me the role I wasn’t mentally ready and I hadn’t expected to get it. I requested a four-day week to ease me back in and not only did they say yes – another pleasant surprise – they offered me a place on the coaching programme. This was when I knew Stantec was the right employer to work for. I got a real sense of they care about their employees and set that tone from the beginning, which is how I prefer to lead my team”.

Emma said:

“I was really pleased that Hannah accepted our offer and being able to offer her the Comeback Coaching I knew would really help support her return back to work, as I know how important it is to feel supported returning back to work and Jessica and the team have supported so many of our employees on their return.”

We first started working with Emma Day many years ago when she was in the People Team at Barton Willmore (which was acquired by Stantec in 2022).

Of the people we coached as they returned to Barton Willmore from a break:

– 92% strongly agreed that they found their coaching experience worthwhile.

– 75% strongly agreed it positively impacted their performance at work (25% agreed).

– 92% strongly agreed that they would recommend comeback coaching to other colleagues.

Coming back to the comparison of the unease of being late to the party with that doubt and awkwardness experienced by employees returning from an extended leave, one thing you can do as host/team mate/line manager is offer a warm welcome.

Call the table/team to attention and be vocal and unequivocal about why you’re delighted your dinner guest/team member is (back) with you.

About the Author

Jessica Chivers is a coaching psychologist, executive coach, author and Director at The Talent Keeper Specialists, home to the Comeback Community™ employee experience programme.

She also hosts the top-rated COMEBACK COACH podcast for people returning to work after a break as recommended by HR leaders to returning employees.

Jessica writes Caremail, a free fortnightly e-mail for people returning to work after a break. Jessica also writes Talent Keeping, a free fortnightly note for people interested in the psychology of workplace performance, relationships and well-being.

Be in touch with Jessica hello@talentkeepers.co.uk and find her on Instagram @comebackcommuk and @talentkeepersuk.

@talentkeepersuk  |  @comebackcommuk

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Jenni Field – Culture Over Cubicles: Why Location Isn’t the Real Workplace Issue

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Culture Over Cubicles: Why Location Isn’t the Real Workplace Issue

Jenni Field

Five years after the pandemic redefined the way we work forever, the debate over returning to the office continues, dominating the news agenda and no doubt being on the agendas of many meetings. This ongoing conversation reflects people’s passion for how they spend their time, and rightly so.
However, the issue isn’t as simple as choosing between working remotely or in an office. The real problem lies in the narratives we create and the stories we tell about productivity, wellbeing, and trust, often without fully understanding their impact.

Instead of arguing about location, we need to shift our focus, and we need to do it quickly and collaboratively.

This debate stems from a crisis, and what worked during that challenging period of chaos hasn’t seamlessly translated into our new “normal” in the post-Covid world. The pandemic forced us to adapt quickly, but now it’s time to evaluate where we are and where we need to go next.

Arguing whether one option is “better” than the other misses the point.

Working remotely requires a significant cultural shift for an organization. It demands investment in tools and communication to support the operational change. It also calls for a new leadership style, one that understands how to connect and communicate effectively with teams through digital tools and to be credible in the delivery of information and change within a business.

Ultimately, it’s not about where we work, but about the culture, relationships, and experiences that shape our working lives.

Trust, productivity, and wellbeing are central to this debate, yet all of them can easily be challenged and redefined.

It’s Not About Trust

Allowing employees to work remotely isn’t solely about trust. In many cases, it’s driven by cost savings or the realization that work continued successfully outside the office during the pandemic.

While organizations often proclaim, “We trust you, we don’t need to see you,” this message doesn’t always align with reality.
That’s the hook.

But it’s a lie and that’s because you can see people on platforms like Teams and you know if they are online or not. Tracking software has grown in use since 2021 and alongside this we are seeing cases of bullying and pressure from managers and leaders increase by more than 40% since the pandemic.

Trust is one of the biggest issues in organisations today, so something isn’t working.

Trust isn’t about surveillance, it’s about relationships. Organizations are made up of people working together toward a shared goal. Building trust requires a genuine commitment to fostering those relationships, not simply posting it as a corporate value.

Productivity Is Hard to Define

What does productivity mean for knowledge workers? Unlike roles in manufacturing or healthcare, productivity in an office environment isn’t easily measurable. We often equate productivity with “doing more,” but this mindset can create unnecessary pressure and burnout.

Claims that remote work increases productivity because there are fewer distractions are equally unfounded. The truth is, we haven’t taken the time to clearly define what productivity looks like for knowledge workers.

Instead of chasing arbitrary metrics, organizations should focus on outcomes. What does success look like for a specific role or project? By aligning expectations with clear goals, leaders can create a healthier and more effective working environment.

Wellbeing Goes Beyond the Office

Humans are social creatures. While managing time and energy for deep work is essential, long-term isolation can negatively impact mental and physical health.

Remote work can reduce movement, with many people going from desk to sofa to bed without the natural activity of a commute. Without intentional habits like walking, stretching, or regular breaks, this sedentary lifestyle can lead to health issues.

On the other hand, commuting and office environments aren’t a universal solution. The key is recognizing that wellbeing requires balance. Organizations must create spaces, whether physical or virtual, that encourage connection, movement, and support.

If It’s Not Location, What Is the Real Issue?

The real issue is leadership. Effective leadership builds trust, fosters productivity, and supports wellbeing. Yet, for too long, we have overlooked its importance.

Leaders need to go beyond tick-box exercises. If you want to show trust, give employees autonomy to choose when, where, and how they work. Be accountable, communicate your vision clearly, and inspire your team with passion and integrity.

For productivity, set clear goals and define success in ways that align with your organization’s values. For wellbeing, lead with empathy, recognizing that your team’s needs may differ across generations and individual circumstances.

Leadership isn’t about control; it’s about creating a community where people feel valued and connected. Work has never been just about tasks; it’s about contributing to something bigger and believing in it.

A New Focus for the Future

The debate over where we work is ultimately a distraction. The future of work isn’t about cubicles or kitchen tables, it’s about culture, relationships, and leadership. By prioritizing these elements, we can create workplaces where people thrive, no matter where they log in from.

Let’s stop focusing on location and start investing in the experiences that truly matter and leading with the credibility people are looking for as the navigate the world of work in this new world.

About the Author

Jenni Field is an international speaker, author, and strategist, specializing in transforming chaos into calm through effective communication. From Canada to Slovenia, she speaks on leadership credibility and impactful communication.

A respected leader, Jenni is known for her optimism, energy, and honesty.

Her podcast, “Redefining Communications with Jenni Field,” features 15-minute episodes with business advice. In 2021, she published “Influential Internal Communication.”

Jenni has led research projects, including studies on communication with deskless workers and frontline teams. Her 2023 research on credible leadership resulted in the book, “Nobody Believes You, Become a Leader People Will Follow.

For more information go to redefiningcomms.com

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